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Rapp Collins' healthcare division has grown to more than 50 people from none over the past two years, adding business from giants such as Pfizer, Novartis, Merck and Bristol-Myers Squibb. At its helm has been .

"It's extremely important to help people get the right information about the products that are out there," says the healthcare-practice leader of Omnicom's Rapp Collins.

Peg Melanson, senior director-marketing communications group at Merck, says Ms. Chilvers brings two major strengths: "She has a deep core competency with direct marketing ... [and] takes her client service responsibility very seriously."

Rapp Collins

* Healthcare practice leader

* First joined direct agency to help start digital unit
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