"I feel like I've inherited one of the most extraordinary brands in the world," she says. "I'm not sure you couldfind a reasonably affluent Mongolian shopkeeper who doesn't know Nasdaq."
She came to Nasdaq in April 2001 as the economy slid into a recession and nearly a year after the meltdown in tech stocks battered the Nasdaq. Before that, Ms. Benou Stires had helped launch DLJ Direct, the online brokerage now known as Harrisdirect, where she was senior VP. Ms. Benou Stires, 40, says that though she had no experience in financial services-her previous job had been as VP-marketing at Swatch USA-DLJ's management valued her brand-building experience and felt she could develop the financial skills on the job.
Under her watch, Nasdaq hired a new ad agency-Havas' McKinney & Silver, Raleigh, N.C.-and is set to overhaul the exchange's Web site via WPP Group's digital@ JWT, New York.
It's a challenge to be the keeper of the exchange's brand after the tech bubble burst, but that's not all there is to Nasdaq, says Ms. Benou Stires. The tech stocks are only emblematic of the exchange's attraction to "category-defining" companies, whether in coffee (Starbucks Corp.) or retail (Costco).
Changing that tech-focused perception could be the biggest marketing challenge. As part of Nasdaq's latest ad campaign from McKinney, some of those non-tech companies make appearances.
Costco will be featured in an upcoming spot-but no Mongolian shopkeepers.