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Your Questions Answered

Digital Marketing Guide: Mobile Payments

By Published on .

What are mobile payments?

Mobile payments often get confused with mobile commerce. Mobile commerce is when consumers purchase goods, real or virtual, on their phones. This includes buying jeans off a mobile website that then ship through the mail, or purchasing a ringtone that shows up on your cellphone bill. Mobile payments are different; they're when consumers can go into stores and use their phones like a credit card, with the help of a special near-field communication (NFC) microchip. If mobile payments take off, consumers could leave their wallets at home and pay with a tap of a phone instead. While mobile commerce was nearly a $5 billion business in 2010, according to ABI Research estimates, mobile payment has yet to take off in the U.S.

What is NFC and why are people so excited about it?

It's the chip that lets smartphones communicate with payment systems at the point of purchase. While the technology has existed for sometime and is widely used in Japan, it hasn't taken off in the U.S. because phones haven't shipped with NFC chips. But that's expected to change very soon.

Could phone wallets, like the one Starbucks pioneered, one day compete with Visa and Mastercard?
Could phone wallets, like the one Starbucks pioneered, one day compete with Visa and Mastercard?

NFC has seen renewed hope in the U.S. in recent months because Apple and Google are making moves toward mobile payments. Google has already launched the Nexus S, its second try at its own mobile handset, which ships with an NFC chip. However, because security technology is not yet ironed out, consumers that buy a Nexus S today could really only interact with ads, such as tapping a phone to a poster to launch a website.

Apple is also expected to announce a new iPhone with an embedded chip this summer. With the hardware in place, merchants will then have to follow suit with technology at registers to accept mobile payments. Apple could also route payments through iTunes, where it already has millions of U.S. credit cards on file.

Starbucks has pioneered mobile payments and supports what's likely the largest-scale program in the country, even without NFC. Customers can show baristas a barcode in their Starbucks app, built by developer mFoundry, to purchase coffee without a wallet at the coffee chain's thousands of locations. For the coffee chain, it was a way to build loyalty and usage of its Starbucks Card.

"With mobile payment, the Starbucks Card platform further elevates the customer experience by delivering convenience, rewarding loyalty and continuing to build an emotional connection with our customers," said Brady Brewer, VP-Starbucks Card and Brand Loyalty.

Beyond Starbucks, when will mobile payments arrive in the U.S.?

We'll see pilot programs late this year and they'll gain steam in 2012, said Drew Sievers, CEO and co-founder of mFoundry. Major U.S. wireless carriers Verizon, AT&T and T-Mobile have teamed up with Discover card and Barclay's bank to create a U.S. mobile payments system called Isis. Beyond payments, the system is also angling to replace physical rewards cards, coupons and transit tickets and serve up deals and offers based on user preferences. "They are trying to create a phone wallet that competes with Visa, MasterCard and American Express," he said.

OK, it's kind of cool if consumers start paying for things with their phones. But why should marketers care?

If mobile-payment wallets emerge on phones, brands could seed coupons or deals within those wallets. "Think of a wallet as becoming dynamic and network-connected," Mr. Sievers said. "It can create synergy between a payment method and an offer; it's the ability to drive a decision at, or right before, the point of sale." What would that look like? Think of a consumer walking down a grocery aisle being able to tap his phone on displays to load coupons straight into his wallet and retailer loyalty card. Then, after that coupon is redeemed, brands could get customer data based on the type of phone used or other purchases. "In a paper-based world, it's anonymous," Mr. Sievers said. "As mobile becomes more pervasive, brands get the ability to deliver even more targeted messages."

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