The Big Push: Nortel employs the power of Frank

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Nortel Networks' new 60-second TV spot offers customers service with a very persistent and human face in the form of a ubiquitous "relationship manager," who's called Frank. In the spot, created by Temerlin McClain, Irving, Texas, the ever-popular Frank pops up everywhere from the warehouse to the boardroom to the home, and clients have their questions answered by a multilingual phonebank staffed by rows and rows of identical Franks. Copywriter: Leigh Sander. Art director: Brad White.
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