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Defend Your Brand Against Negative Blog Posts Better

Pete Blackshaw Offers Tips at CARU Conference

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NEW YORK (AdAge.com) -- Nielsen executive, book author and Ad Age columnist Pete Blackshaw is astounded by the number of brand managers who still have no coherent strategy for dealing with negative blog posts. The customer service guru was keynote speaker at the Children's Advertising Review Unit Conference. But during the Q&A, audience members seemed more interested in tips about how to deal with negative blog posts -- than children's advertising issues.

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