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VIDEO: Social Media Mistakes of Five Big Marketers

Blogger Joseph Jaffe Lambasts Sprint, Sony, T-Mobile, Target and Starbucks

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Blogger Joseph Jaffe jabs big marketers.
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NEW YORK (AdAge.com) -- Nothing aggravates blogger Joseph Jaffe more than marketers that employ fakery, manipulation and heavy-handed lawyers in their social-media interactions with consumers. Author of the books "Life After the 30-Second Spot" and "Join the Conversation," Jaffe is the head of the marketing consulting company Crayon. He also runs the blog JaffeJuice, which is No. 26 on Ad Age's Power 150 ranking of the top media and marketing blogs. This video contains eight minutes of his remarks at the recent Association of National Advertisers' Integrated Marketing Conference.
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5 Comments
Subscribe to comments on: VIDEO: Social Media Mistakes of Five Big Marketers
  By amandachapel | Chicago, IL June 19, 2008 10:58:19 am:
Ya got to wonder just how far AdAge will go to appease these marketing jihadists in the name of Web buzz. I would think that "lambasting Sprint, Sony, T-Mobile, Target and Starbucks" is probably a short-term strategy.

Excuse me, a blogger is telling you that he's smarter than the sum total marketing communication expertise of 5 powerhouse brands. Hello?!

Amanda Chapel
Strumpette.com
  By AMY | SAN MATEO, CA June 19, 2008 12:23:04 pm:
Brilliant, Joe! Particularly love the line asking whether marketers are 'in the business of commitment or campaigns.' You've done a great service to marketers everywhere to help them 'get it' with this video.

As for social media mistakes, they go both ways, which is why I chose to self-flagellate my own role as a nonprofit in the Target brouhaha in our 2008 Age of Conversation book (yep, I took the 'marketing tragedies/triumphs' chapter)

By thinking I was 'taking the high road' by asking readers not to flame, boycott, denigrate or even 'respond' to Target's 'diss' and instead get back to the ambient advertising issue of objectification, it altered the conversation. We all know social media can't be 'guided back on track'...it's a life form of its own.

As I said in the AOC chapter, "It may have started with you, but it's not yours to keep; you can try to guide it, and hope people 'get it' but if it veers off target, let go of the reins and set that wild horse free."
  By radicaltrust | Toronto, ON June 19, 2008 03:03:28 pm:
Joe is right. Well articulated. The Target program is a classic corporate blunder that will go down in history as the absolute worst social media response.
  By mponline | REDWOOD CITY, CA June 21, 2008 12:55:36 am:
it would be much...

more interesting if...

the video didn't...

stutter so...

bad
  By socializer | new york, NY September 5, 2008 05:30:35 pm:
Ah yes, the Chief Regurgitator. The usual tired hackery we have come to expect ...
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