Don't Bypass African-Americans
Marketers Make Mistake by Failing to Expressly Target Nearly $1 Trillion Market
NEW YORK (AdAge.com) -- In 2008, the country's top marketers tapped Barack Obama as Marketer of the Year. Many of those same marketers also cut spending directed at the African-American market.
African-Americans -- and the African-American market -- were surpassed in the past five years by the growing Hispanic sector, leading many marketers and the media to focus intently on the "next big thing" in the minority sector. According to Nielsen, total spending in Spanish-language media in the first three quarters of 2008 was $4.3 billion, up 2.7% from the year before. Total spending on African-American media in that time period was $1.8 billion, down 5.3% from the same period in 2007. (Procter & Gamble was the largest spender in both categories.)
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Sales to be made
Putting aside high-minded issues such as diversity and multiculturalism, the simple answer is: to make money.
"It makes sense to address 40 million people who are African-American if you want to capture their consumer behavior," said Alfred Liggins, president-CEO of Radio One, pointing out that marketers frequently target niche consumer segments such as new moms, outdoor enthusiasts and foodies. "Why is it an issue when you say that black people are a niche?"
The justifications marketers use are many, particularly in a recession: Targeting African-Americans costs too much; it takes dollars away from general marketing; it does not add value. On a recent industry panel, Steve Stoute, founder-CEO of consulting/branding firm Translation, suggested some brands do well with African-Americans precisely because they don't market to the segment and are therefore seen as aspirational. (Mr. Stoute declined to participate in this story.)
Another justification: "They speak English, don't they?" mocked Pepper Miller, president of Hunter-Miller Group, an African-American market research and consulting firm. She said marketers typically have this reaction because of the significant growth of the Latino market over the past couple of decades.
"That growth has become a catalyst for corporate America to embrace language as a cultural identifier, not race," she said. It's easier, she said, to make the case that a group speaking a different language deserves a unique type of marketing.
African-Americans, on the other hand, because they share a common language with white America, are assumed to share the same culture and same interests. Why bother with the research and expense when you can just recycle general-market advertising and maybe throw in a couple of black actors?
'Profitability and buy-ability'
"Step one is to recognize both the profitability and buy-ability of these market groups," said Jason Chambers, author of "Madison Avenue and the Color Line."
Of course, there are some marketers who recognize that. And perhaps it's no coincidence that they are among the most successful brands in the U.S.
Najoh Tita-Reid, former director of multicultural marketing at Procter & Gamble, took the lead on the company's "My Black Is Beautiful" effort before leaving the company last month. She pointed to McDonald's and State Farm Insurance as two large corporations that have invested in the African-American market and met success.
"Do you believe one size fits all?" asked Carol Sagers, director-marketing at McDonald's USA.
"Intuitively, you don't."
"African-Americans have nuances in lifestyle and nuances in language and culture that should be used to leverage communication," she said. "McDonald's believes in speaking to all our customers, and speaking to them directly."
African-American and beyond
By speaking to African-Americans, marketers can enhance their positioning in the general market as well -- especially considering how much of mainstream pop-culture gets its start in the African-American community.
For example, Ms. Tita-Reid said McDonald's "I'm Lovin' It" campaign was rooted in hip-hop culture, but had messaging that transcended race and ethnicity and gained popularity around the world. "It's worth leading with African-American insights," Ms. Miller said. "When companies use these insights to develop their marketing strategies, communication strategies [and] media plans, they have the most effective strategies not only reaching African-Americans, but the general market as well."
State Farm has experienced this with its "50 Million Pound Challenge," a sponsored weight-loss effort that began in the African-American community. Since the program launched in April 2007, one million Americans have lost 3.5 million pounds.
"It now has a life of its own," said Pamela El, VP-marketing for State Farm. "All races and ethnicities have joined the challenge."
"We know through research ... that a way to connect to a different customer is to emotionally connect first and help with that community."
In the pudding
The Selig Center estimates that black buying power will rise to $1.2 trillion in 2013 -- and that this number will translate to nearly 9% of the nation's estimated buying power. "Why people continue to question this customer segment continues to baffle me," said Mr. Chambers. "The proof is there."
Of course, treating a market knocking on $1 trillion as one cohesive niche is over-simplifying things -- similar to making broad generalizations about Hispanics just because they speak Spanish. Yet it's another mistake commonly made when marketers do target African-Americans.
Last June, Mr. Liggins' Radio One -- the largest African-American broadcasting company, which includes TV One, Interactive One and Giant Magazine -- sponsored a black segmentation study by consumer-research firm Yankelovich. The study, called Black America Today, was the largest of its kind. It surveyed 3,400 African-Americans and identified 11 different consumer segments, ranging from "digital networkers" to "broadcast blacks," each group with its own diverse preferences and needs. Digital networkers tend to be in their 20s and are heavy users of social-networking sites, whereas broadcast blacks are significantly less tech-savvy and rely more on TV and radio.
"I define African-Americans as a fast-growing, emerging market inside a mature market in the U.S.," Mr. Liggins said. "There is still more opportunity in the U.S. market to tap."
Reaching segments
Companies need to research the different segments and understand how to efficiently reach each one. Research, though, is neither free nor easy -- especially for the ad agencies and research firms who aren't exactly exemplars of racial diversity. "Marketers need to ask questions and listen," said Ms. Miller. "It we are segmented more, and if niche marketing is the new ideal, then why aren't we going after these [segments]?"
One way to tap into these segments is to target black media. The Black America Today study found that on average, African-Americans are more than twice as likely to trust black media over mainstream media. Also, 81% of all African-Americans ages 13 to 74 watch black-interest TV channels weekly and 68% are online, about the same percentage of Americans as a whole.
But Ms. Sagers cautions against marketing to African-Americans exclusively on black media.
"African-American media suppliers are very important, but so are all other media suppliers," she said. African-Americans consume a lot of different media, and in order to connect with the black community, "Creative has to touch a nerve," she said.
"There is still money left on the table if [marketers] don't equally invest in the research and insights to obtain market share from this still large, growing and trendsetting consumer group," Ms. Tita-Reid said.
Many feel that while there have been visible improvements in race-based marketing over the years, a number of challenges that impede further progress stem from a lack of diversity within corporations themselves.
"It's easy to get left out of the dialogue," said Mr. Liggins.
Still, he added that for as many marketers that don't get it, there are those that do. Since the publication of Black America Today, Mr. Liggins has presented to Apple, Unilever and General Mills, among others, and believes that by educating marketers about his findings, more marketers will see the business value of marketing to the African-American community.
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Marketing to a sub-set strictly by race, religion,etc. actually slows the acceptance of cultural differences and may fail to reach large market segments.
Peoples goals, dreams and aspirations are socio-economic. McDonalds and State Farm are successful because they recognize this fact and are able to transcend race issues.
Promoting the use of African-American ad agencies and media is a continuation of race based seperatism that survives in an "echo chamber".
Media and ad agencies alike need to embrace the words of Haile Selassie's 1963 speech to the United Nations made famous by Bob Marley; "Until the color of a man's skin, is no more important than the color of his eyes..."
proudtoliveinamerica.com
Marketers seem to be in an infantile state of analysis when the only criteria for multicultural marketing is population growth. We have to learn how to jettison the desire to avoid the deeper and more exhaustive dives that lead to true insights, strategies, services and products within the AA segment. Yankelovich produces first-rate studies but the lack of more fervent research across the board continues to allow lethargic marketers to claim that this segment has assimilated to the point where there is no need for a unique dialogue between brand and customer. I've seen the inside of several Fortune 500, 200, and 100 corporations and can candidly say that many times the AA market is not considered at the decision making table and when we are it's because there's the lone soldier who is purposefully reminding everyone that we have "$1Trillion in buying power."
Typically what I've seen are Marketing executives who truly don't have a connection to African-Americans at all other than the occasional hip-hop song or urban colloquialism. We remain a mystery and when you factor in budgetary constraints, non-existent partnerships with African-American agencies/media and lack of diversity in corp. America it's easy to understand why there is the claim to not "see" a valid opportunity. There are a plethora of opportunities in many sectors of our economy for African-Americans to not only be involved in growth but to influence America as a whole. There are graduate programs in Marketing at schools such as Clark Atlanta University and Howard, which produce viable talent. These Historically Black Colleges and Universities should serve as centers of learning for this segment. To sum it up we have to change how we define and opportunity and ask ourselves why have we overlooked a growing $1 trillion dollar segment of America? The answers are the start of the conversion into becoming more authentic marketers.
Here are my 7 suggestions for those who want to ameliorate their marketing efforts:
1.Decide to change. Dont think about it.
2.Define & develop a process which identifies and measures "opportunity"
3.Design a framework that has tangible and intangible metrics (not just pop growth)
4.Collaborate with various centers of excellence and partners continually
5.Ask what you do not know and let your partners dream with you/for you
6.Prioritize initiatives and test everything because the most valuable connections are the ones that are hardest to see
7.Lastly...TAKE ACTION and get connected.