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New U.S. Census to Reveal Major Shift: No More Joe Consumer

Ad Age White Paper 2010 America Uncovers the Marketing Implications

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LOS ANGELES (AdAge.com) -- The 2010 Census is expected to find that 309 million people live in the United States. But one person will be missing: the average American.

"The concept of an 'average American' is gone, probably forever," demographics expert Peter Francese writes in 2010 America, a new Ad Age white paper. "The average American has been replaced by a complex, multidimensional society that defies simplistic labeling."

AD AGE WHITE PAPER
2010 America, a new 32-page white paper by Peter Francese, analyzes what the 2010 census will reveal about the changing face of consumers. Click here to purchase the white paper.
The message to marketers is clear: No single demographic, or even handful of demographics, neatly defines the nation. There is no such thing as "the American consumer."

The census is the biggest market-research project of the decade. The Census Bureau will spend upward of $15 billion to count the population as of April 1, 2010, and amass a treasure-trove of data on U.S. consumers.

"The decennial census will tell us quite precisely how American consumers have changed in the past decade," Mr. Francese writes. "It also will give us clues about where the consumer marketplace is moving. The census is the gold standard against which the results of all major consumer-research studies are benchmarked."

The Census Bureau will begin releasing data in spring 2011. Mr. Francese, demographic trends analyst at WPP's Ogilvy & Mather, New York, and founder of American Demographics magazine, now offers projections and insight on what the census will show.

His 32-page report, available at AdAge.com/2010America, will give marketers a window on what the census will show and how to adapt those findings in a marketing world reliant on broadscale demographics that no longer exist.

Selected findings of 2010 America:

  • U.S. households are growing ever more complex and varied.
  • "This census will show that no household type neatly describes even one-third of households," Mr. Francese writes. "The iconic American family -- married couple with children -- will account for a mere 22% of households."

    The most prevalent type of U.S. household? Married couple with no kids, followed closely by single-person households, according to Mr. Francese's projections.

    The Census will give Americans 14 choices to define household relationships. Mr. Francese says this will "enable the Census Bureau to count not only traditional families but also the number and growth since 2000 of blended families, single-parent families and multigenerational families, as well as multiple families doubling up in one household."

    That presents boundless opportunities for marketers and media in how they target and segment households.

  • Minorities are the new majority. "One fact says it all," Mr. Francese writes. "In the two largest states (California and Texas), as well as New Mexico and Hawaii, the nation's traditional majority group -- white non-Hispanics -- is in the minority." And in the nation's 10 largest cities, he says, "no racial or ethnic category describes a majority of the population."
  • Mr. Francese notes how diversity varies greatly by age, "with the younger population substantially more diverse than the old."

    Consider these 2010 projections: 80% of people age 65-plus will be white non-Hispanics. But just 54% of children under age 18 will be white non-Hispanics. Mr. Francese observes: "White non-Hispanics will surely account for fewer than half of births by 2015."

    In 2010, Hispanics will be both the nation's fastest-growing and largest minority (50 million people).

  • The nation is moving. Over the past decade, Mr. Francese says, 85% of the nation's population growth occurred in the South and West. "During the still-nameless decade from 2000 to 2010," he writes, "a total of about 3 million people have moved out of the Northeast, and another 2 million have left the Midwest" for the South and West.
  • Mr. Francese's report offers his "2020 vision," analyzing how things will change over the next decade. "Our nation will be older and more diverse, and consumer markets more complex," he writes. The white paper pinpoints age and income groups where marketers could find the biggest opportunities.

    ~ ~ ~
    Peter Francese wrote and Bradley Johnson edited 2010 America.


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    17 Comments
    Subscribe to comments on: New U.S. Census to Reveal Major Shift: No More Joe Consumer
      By SingularityDesign | Philadelphia, PA October 12, 2009 02:38:12 am:
    While the bulk of this article talks about the physical demographics, the psychological and social diversification is just as important and undeniable. Much of that must be credited to the new age of communication that we're living in.

    The delivery of instant information and media, without respect for geographic borders or temporal ones, is enabling us to quickly divide and subdivide into almost endless niche audiences that never would have coalesced before. Ad networks and publishers are slaving away creating new ways to target messages to these specialized groups. In essence, we're on the road to the day of one-to-one advertising (and yes, the privacy advocates have a long road ahead of them as well).

    Jeff Greenhouse
    President, Singularity Design
    http://www.SingularityDesign.com
    http://twitter.com/SingularityDsgn
      By Sandra | NY, NY October 12, 2009 10:02:00 am:
    I completely agree with Jeff's comments. I think this shift to one-to-one advertising and marketing requires new ways to reach the consumer. Customer-focused market research, one of these ways, reflects the shortened attention span inspired by internet as well as laser focusing in on an audience group of diverse individuals to deliver the one message that will appeal to them all -- in their own words (how they want to be told and sold). Every time I've used it, I've gotten results that increased ROI for my clients. And the results are literally changing the face of advertising and marketing.
      By portiansky | MELVILLE, NY October 12, 2009 10:17:25 am:
    The numbers do show the significant change in the make-up of the American population. What will help to more fully explain the consumerist shifts that Mr. Francese notes is the shrinking of the 'technology divide' or the gulf in access to technology between affluent white segments of society and minorities. Because of the changes that have occurred in schools, libraries, public policy and the lowered cost of computers, phones etc., minority groups, particularly the young, are making enormous strides in computer literacy. That will translate into greater access to information, greater participation in all of the Web 2.0 outlets and produce minority segments that are equally sophisticated and informed consumers as any other American demographic segment. It will also cause a change to how we market, study and target minority niches in the future.
      By tSherrell | Hanover Park, IL October 12, 2009 12:41:34 pm:
    Interesting article and comments. With the shrinking of the technology divide and prolific number of people of all ecosystems engaged in the social web, I have to ask the question: As marketers, do we really need the census?

    If you are plugged in, using social media tools, listening to consumers, and noting who individuals are--not their companies, online personae, or outsourced statistics--you can acquire most, if not all, information a marketer/producing company needs to understand and communicate with customers.

    Kindest regards,
    Trent Sherrell
    XeeSM.com/tSherrell
      By Northwest | Athol, ID October 12, 2009 01:40:37 pm:
    Indeed - The faces may be changing, but that doesn't mean that the average American is gone.

    Been to a high school lately? A college? A local AARP meeting? Each group has its needs and wants and it doesn't matter what the skin color is, how "diverse" they are viewed, or "how complex" an analyst tries to make them.
      By michelecolucci | Boston, MA October 12, 2009 01:54:49 pm:
    ... were becoming a society of tribes ...

    Mike
      By newyorkkhan | Staten Island, NY October 12, 2009 02:13:09 pm:
    Nice article - It is good that the census count will create some hype but the true benefit will come when this is seen as the business case. The third largest and most affluent consumer group in the world with the smartest marketers still needs to be exploited. The main factors for our population growth and marketing trends are...
    1. Explosive growth in the diverse population - multicultural
    2. Longetivity - Baby boomers
    3. Behavioral change in Gen X/Y

    So this is a moment of truth for CMOs and other business leaders to revisit their marketing and business strategies. Your target customer is not the typical John D. age 25 to 65 making $75k; companies without a well defined strategy for baby boomers, multicultural, women, Gen X/Y and social marketing are not targeting 80% of America. We are living in a time when your customers may prefer to be in engaged in a language other than english via media other than tv and print. Our Gen Y and teens prefer text msg rather than a verbal conversation even when they are at arm's length from us...So my question for the business leaders is "What is your strategy for changing consumers and employees?"

    Also, census provides us valuable information but it is dangerous to make census a bench mark when they are 20+ years behind and they update themselves every decade. Until 1980, census counted a Vietnamese American as white and even today they count a person of Afghanistan, Iran, Saudia Arbia origin as white American. America is not a melting pot any more, it is a salad bowl - this makes this country so wonderful. We must understand the segmentation to leverage the opportunity. It is not only a nice and right thing to do - it is a must do business case!

    Tariq Khan
    President | Global Diversity Marketing
      By hotmail | insider October 12, 2009 02:13:27 pm:
    Indeed - The faces may be changing, but that doesn't mean that the average American is gone. --exactly -- same goes for advertising

    Ever been to a GM agency lately?

    Regardless if NY is diverse, most GM agencies still don't reflect the outside diversity. Yes you may have one are two people of color there, but what about positions mid-senior level its still the same people, little or no diversity.

    So if "Minorities are the new majority" why aren't they being hired at GM agencies?

    And if minorities are the new majority shouldn't they become the "majority" at the GM shops?

    Shouldn't minority agencies now be given a fair chance to win AOR since they now represent the majority?

    Aren't gm agencies doing a disservice to themselves and the clients by not hiring people who know their target audience/consumers? Fact is, no amount of market research is gonna help you understand a changing demographic, if your agency culture/staffing doesn't reflect the diversity of its consumers.

    Anybody care to answer these tough questions?
      By SheenaLara | Ames, IA October 12, 2009 02:38:42 pm:
    This article and comments got me thinking... America has always been diverse and multidimensional.

    Who was/is "Joe Consumer?" What does/did he look like? Was/is the ideal, average American a white male? From what point of view is this article written?

    The word minority is circumstantial and therefore inaccurate. What they are trying to say is that there are now more minoriTIZED people in the U.S. Unfortunately we still live in the legacy of oppression. We can not become a "post-racial" (post-racial currently does not exist, no matter what the news channels are telling us) America until we stop using "race" to define and drive our world.
      By DGrayYoung | Olympia Fields, IL October 12, 2009 11:14:52 pm:
    Hotmail,
    The answers you are looking for can only come from enlightened marketers on the client side. When clients realize how much business they are leaving on the table by listenting to the often misguided counsel of their general market agencies as it pertains to diverse consumer groups, only then will the paradigm you are suggesting become possible.

    However, the 2010 Census, along with other research tools, will be instrumental in continuing to build business cases that illustrate the viability of supposed "minority" consumers.
      By grhansen | Chino Hills, CA October 13, 2009 12:51:32 am:
    Joe Consumer only really existed in the minds of agencies and political consultants who needed to categorize groups to ratify a marketing plan, quantify a tracking strategy, and create reports about return on investment.

    Thankfully today we have fully realized that continuous consumer engagement on a personal level can happen, should happen, needs to happen. It is sad to read that marketers still feel the strong need to label people and assign them and their life (read: spending) habits into groups of millions. The report says "a total of about 3 million people have moved out of the Northeast, and another 2 million have left the Midwest." Does that mean they all need the same moving services?

    I will not mourn at the news of today's "death" of Joe Consumer. He died in the 1960s actually. It's time we communicate (listening and talking) with people and not with Consumer Groups. And, yes, the entire "Red State, Blue State" concept has got to go.

    Glenn Hansen
    Hansen House Communications
      By ThinkVineJeff | Cincinnati, OH October 13, 2009 06:22:13 pm:
    Not only is the "average consumer" dead, the consumer landscape is dynamic and continues to evolve. In order to sustain effective marketing, companies are going to have to maintain heterogeneity when analyzing the impact of marketing on consumers. There are meaningful differences in how consumers behave and consume marketing. As this article points out, the days of basing marketing investments based on aggregated consumer data are coming to an end. The technology exists today to for companies to understand how different marketing plans impact different consumers.
      By brigadere | Los Angeles, CA October 13, 2009 08:27:56 pm:
    What I find amazing about all of this is that the majority of advertising agencies are doing little to expand their outreach to and understanding of multicultural audiences. Yet the vast majority of ad spend continues to flow into their coffers.

    Given where the country is demographically, you would think that more agencies would be strategically positioning themselves to capitalize upon the reality of the near future. However, if you look at their staffing and other practices it is clear that they are much more focused on positioning themselves around media channels, i.e.- digital vs traditional, rather than the rapidly changing nature of the consumer.

    My belief is that in the near future advertisers are going to wake up, and every agency that plans to be a serious competitor for their ad dollars will have to explain to its clients its multicultural strategy. And I don't think the correct answer will be - we have a multicultural sister agency.

    James Briggs,
    Briabe Media (www.briabemedia.com)
      By kathyheasley | Scottsdale, AZ October 14, 2009 03:50:55 pm:
    The census always makes for interesting news and cocktail party chatter, but the reality is that not only is it obviously old fashioned to consider "an American" to be white Anglo Saxon, it's old fashioned to think of the people your company serves as statistics. What most marketers and demographers fail to consider is the human element. It doesn't matter what ethnic background people are, whether they live in the north or south or have one kid or five, people all want the same things out of life. We're incredibly predictable that way. Maslow called it basic human needs. Delivering on those doesn't take census stats. It takes empathy. Recognizing that our nation is diverse, older, and more complex is hardly news. It's been that way for years. The census is just catching up with reality. Welcome to the present, US.gov. Glad you could make it.

    Kathy Heasley / Founder and Principal
    HEASLEY&PARTNERS
    heasleyandpartners.com
    Twitter: @KathyHeasley
    Facebook: www.facebook.com/kathy.heasley
      By KevinOK | New York, NY October 20, 2009 11:43:45 am:
    Let's not read this to mean the death of majority findings, which will continue to be central to understanding the nation. Majority views of large segments - say, the record percentage of those 18 and younger on matters of acceptance and tolerance - are key, but they're often a sign of a future national majority.

    Kevin O'Keefe
    Author, "The Average American: The Extraordinary Search for the Nation's Most Ordinary Citizen" (www.TheAverageAmerican.com)
      By chibaby | Lagos October 21, 2009 05:21:46 am:
    Well done everyone,
    I am not an American but a Nigeria.Istill hold some certain positions about the American society.Like Nigeria, it is a multi cultural society and no matter the influx of certain tribe to another tribe,their unique cultural attributes would never leave them.It is innate as well as determines their purchase decisions.If ever their they change, I believe and stand corrected that it is largely as a result of a shift in their social status.So, i think to a large extent that their cultural and socio cultural should be a major but not the only determinant.
      By boles.mark | HINGHAM, MA October 22, 2009 01:10:16 pm:
    I used to run African American/Urban Research for the Multicultural division of Phoenix Marketing International about three years ago. We parted ways because I didn't believe in what I was selling. It was my belief that we were experiencing a shift culturally and that segmenting by ethnicity wasn't the correct approach and that a lifestyle/life stage approach would be much smarter and would inherently encompass diversity by default. When companies work to create diverse work environments they don't take all the black people and put them in one group, people work collectively. So why would you segment your marketing that way. The founder of Keystone Design Union once said something along the lines of "We go to McDonald's because it tastes good." Being black or white doesn't make a difference. Economics and level of education probably has more to do with it actually.

    Here are a few blog posts which address cross culturalization and the lack of diversity in ad agencies.

    http://bit.ly/2oiBjr
    http://bit.ly/sjv56
    http://bit.ly/N94kR
    http://bit.ly/4wFWnm

    Mark Boles
    Principal, juice2.0,llc
    http://www.juicemktg.com
    boles.mark@juicemktg.com
    Twitter: @slprquattro
    :

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