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An Inconvenient Mexican
For Some, I'm Not Hispanic Enough
Laura Martinez |
That was then -- and there. But now after nine years in the U.S., exposed to Hispanic-targeted media and so-called "Hispanic-specific advertising," I feel like an oddity again, because I don't seem to fit the "type" of Hispanic people the media insists on portraying, and researchers insist on "researching."
Take my recent brush with a focus-group recruiter who called to ask if I would be interested in participating in a focus group among Mexican women ages 31-50 living in the New York City area. "Sure!" I thought. After all, I had nothing much to do and was going to walk away $50 richer. Mind you, it was not only the 50 bucks that caught my attention. I was perfect for the gig. I am a Mexican who speaks Spanish (duh!), still between the ages of 31 and 50 and, most importantly, I live very near the place where the focus group was to take place. But then came the pre-screening process, an excruciating 10-minute phone interview, which I failed miserably (and it was in Spanish).
It went sort of like this:
--Which brand of facial cream do you use at night?
--None. I don't wear night cream
--OK. Which is your cellphone provider?
--Verizon Wireless
--Oh ... [long pause] ... What about education? Did you finish elementary school?
--I have a BA in Journalism so I guess you can say I did
--Are you married?
--I'm divorced.
--I'm sorry chica, you just don't qualify for our test, but we'll keep you posted on our upcoming focus groups.
Although I'm still trying to figure out the connection between the cellphone and the night cream, I realized that having an education but not a husband was too much for these researchers to bear. I am sure someone out there perusing over the data figured I was simply not the type of Mexican they were looking for.
The whole incident was actually funny and gave me a story to blog about, but at the same time I could not help but wonder: Why can't marketers and advertisers just acknowledge that Latin Americans (and everyone else for that matter) come in all sizes, shapes and colors? Why do they insist on giving us only Hispanic-looking dolls? (I grew up playing with Barbie and Ken, for God's sake!) I guess marketers are right when they say I am simply not the target of their multicultural efforts, but one thing I'm pretty sure of: For matters concerning marketing and advertising, I am simply an inconvenient Mexican.
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Read more from Laura daily at Mi Blog Es Tu Blog.
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Laura Martinez










Viva gringolandia cabrones!
Most of clients still see non-white consumers as an add-on to their marketing efforts and most agencies see ethnic agencies and media outlets as inferior at worst and competition at best. And unless they can convince everyone that every single ethnic consumer is overwhelmingly different from every single white consumer in every single way and only ethnic agencies can reach them, then ethnic agencies and media outlets will never get treated fairly in pitches, budgets, etc. and ethnic consumers will remain spoken to as after- thoughts.
and folks like you who "don't fit" will continue to confuse the hell out of everyone in the biz.
"I'm sorry, Sir. You need to choose Hispanic or Caucasian."
"But I'm both Hispanic and Caucasian."
"If one of your parents was Hispanic, you can choose the option of Hispanic."
"But BOTH my parents were Caucasian. And BOTH were Hispanic!"
"I'm sorry, Sir, but according to the survey that option simply isn't possible."
"What the Brain Trust at your marketing firm hasn't figured out is that "Hispanic" is an ethnic or cultural definition not specific to race. Caucasian is a racial definition."
Bueno, de ahí la cosa se vuelve fea. Y mi opinión, que yo la encuentro importantísima, no se la lleva en cuenta en encuestas que imagino son de enorme importancia – cómo que tipo de detergente usamos en casa. Peor el caso de mi mujer, brasilera, que es latina pero no hispana, "Caucasian" pero con otras razas intermedio.
From Here in Spain we see all this as pathetic. i am as well a hispanic-caucasian, my eyes are green and my second name is arab, ohhh!, Alcaide, yes beleve it!, like the bad guys!!. In my country arabs dominated for 800 years, who knows that in the american research industry??, but in the US I am a hispanic, and I am proud of it. Mario Benedetti, the Uruguayan poet said, he was a jewish-moor who lived with cristians... I do too.
Thanks again. I really enjoyed your article.
Prof. Laura Bustillo
San Juan, PR
The most likely reason that the interview was terminated was because you did not use facial cream. Advertisers commissioning focus group research are generally interested in identifying key attributes relating to their products and those sold by their immediate competitors. The main purpose of the pre-screen is often to limit respondents (and incentive payments) by removing those who do not use the product.
Often, in a pre-screen interview, the research company will be interested in finding out a few details about the full sample, including those removed during pre-screening. Hence the questions about cellphone provider (the advertiser is probably interested in mobile media), marital status and education level. I don't know much about the education levels of Mexicans in the US, or in NYC, so I'll reserve comment on that one.
Regarding the race issue identified in the thread, in addition to being arguably offensive, it is technically incorrect to treat "Hispanic" as a race. The US Census, which has since 2000 allowed multi-race classification, has long treated "Spanish or Hispanic origin or descent" as a variable completely independent of race (that's why you sometimes hear mention in the press of "non-Hispanic whites," for instance).
That said, even some Hispanics find this distinction confusing. For instance, in the MRI interview, the question of race and Spanish/Hispanic origin/descent are asked separately... but race is asked first. When confronted with the race choices of black, white, asian, native American and other, about 60% of Hispanics classify themselves as "other." Anybody with MRI access can tab this to see what I mean.
By the way, as the Census question implies, people Spain are not technically Hispanic, though they are treated as such. I think that the word goes back to the island of Hispaniola (where, as you know, Columbus landed on his mission from Spain), and to say that the Spanish are Hispanic is sort of like saying the British are American, not a bad thing, just incorrect.
One more thing. As a Hispanic female, you are intensely interesting to marketers (white males like me are a dime a dozen). Though you didn't make the cut for that study, you can count on more calls from the focus group people. Maybe next time you'll happen to use the product!
Here in El Paso, where the population is 80% Mexican origin, we have a word for Hispanic marketing. We call it "marketing."
But, that does not negate the fact that you are an inconvenient Mexican or rather "mexicana".
Alex Alberto en San Antonio
I applaud Laura for acting upon this. It is quite interesting that an intelligent person who happens to be Hispanic, is not considered the right market for a product or service offered to her "people"
She is herself and the Maria's and Cristina's riding the subway are just the same. But who's to say they won't change and evolve as well.
I say quit doing research and become research. Goto a club or a bar with some people that speak Spanish and try to interact with the culture you want to advertise and market towards. That is what I have been trying to do for the past few years when I realized that I wanted to work for a Hispanic Agency outside of college. So hopefully there is no market gap to close here, but there is an opportunity to find new markets that are changing rapidly as fast as you can say "Donde Vamos?"
Nelpha Nicolopulos, Panama
My educated guess from the education question would be that they might have a product or service that can help Latinos with lower education levels and wanted to talk to people that might find the product useful. In such a case, why would a marketer want to talk to a person with a BA? Would you rather they recruit you just because you are Hispanic and live near the focus group facility? You could be part of a Hispanic subculture they are interested in, but just not for that particular product.
I think Hispanic marketing is making wonderful strides recently in looking at the market not just as a whole, but one just as uniquely varied as the general market. Ironically, it's more likely that this recruitment experience shows how marketers ARE segmenting the Hispanic market and trying to understand the cultural nuances of all the different Latinos subcultures out there.
I've checked out your blog and you are a gifted observer and writer. I would just caution you to think of all the angles on such an experience (good or bad) before you hit the "post" button. Most of your topics are sensitive ones...it might strengthen your arguments if you took a less cynical approach to understanding. - Will Pierce, Los Angeles, CA
Being a Hispanic in a place like Hawaii, I feel you. Here in Hawaii we have over 100 thousand Hispanics from all over the world, but because we look like everybody else, we are never considered a player here. 100K Hispanics we're the 3rd largest minority in Hawaii after Japanese and Filipino, and we have yet to have public service representation or even serve for one of officials.
Talk about and Inconvenient Hispanic!!
We just started the Latin Business Association for that reason, and hopefully with Mayorial Elections coming up next year, they'll be forced to look our way.
Aloha and Mahalo for the wonderful work you do!!
Marie Villa, Honolulu Hawaii
You know, I have an even odder observation for top of the line marketers... CAUCASIANS ARE DIFFERENT TOO!!!! have had the opportunity of traveling through many parts of USA, and I must say that white people in LA is different form those in Phoenix, Nashiville, NY... etc.
I am marketer also, working for a multinational company in Mexico City, and I have been constantly advised to use USA advertising materials for hispanic markets in Mexico... the funny thing comes when I tell them that we cannot use them just because they are targeting different people... Mexicans in US are not necessarilly like Mexicans in Mexico...
I think the same happens to you Laura; and you are wise to recognize it...
What somehow seem to be obscure to me is why researchers try to fit focus groups participants to a specific profile... I clearly understand that it is to adequatly target consumers and markets... but one should be cousious with targeting, as if it is as wide as "Hisapanic" then some incosistencies and bad-marketing may arrive...
NAFTA region is higly integrated culturally. Unfortunately in the case of Mexico, given the very wide income distribution only a few (about 25% of total population) can afford to behave as caucasian consumers would do... hey marketers... the good news is that you have a better market in hand... more income, more willigness to purchase, preference for high quality and luxury brands, etc... you know... people like Laura...
Hope we continue to evolve as an integrated region... obviously recognizing our differences... more cultural than ethnical...
Rodrigo Centeno, Mexico City.