Managing Director, Delta.com, Self-Service, & CRM
Delta Air Lines
Josh Weiss is Managing Director, delta.com, self-service, & CRM for Delta Air Lines at its world headquarters in Atlanta, Georgia. He is directly responsible for all of Delta's self-service strategy, including the carrier's online technology, as well as airport check-in kiosks, customer relationship management programs and direct marketing. Prior to assuming this position in April, 2006, Weiss was director - Airport Operations and Strategy, and had responsibility for worldwide airport passenger service, operational, safety and security support functions.
Weiss joined Delta in 1996 as a leadership development trainee. He ascended through various positions within Airport Customer Service and Consumer Marketing, including that of Product Manager - Airports. In 2003, he rejoined Airport Customer Service as General Manager - Airport Strategy and Development. Josh was named Director - Airport Operations and Strategy in December, 2004.
Weiss is a graduate of Georgetown University where he earned a BS degree in Foreign Service with a specialty in diplomacy and international security, and of Georgia State University, where he earned his MBA. Josh and his wife, Ellie, live in Atlanta, GA with their two daughters.
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