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Why JCPenney's 'The Doghouse' Went Viral

Hint: It's Not Because I Got a Press Release for It

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Anyone who's ever been in a relationship can relate to these situations, although there surely will be some people (men) left wondering: "But what's so bad about giving a vacuum as an anniversary gift?"

The Doghouse came to me from women friends, it came in a direct message on Twitter and more than one male friend sent it with the note, "I know you'll love this." And that, in a nutshell, is what makes a viral. One friend saying to another: "I know you'll get a kick out of this, relate to this, etc."

Doghouse Rolled
I actually was interested in seeing whose ad it was and what they were selling. That's not something that happens every day. But I certainly never expected JCPenney Jewelry to be the creator -- or to be so hip. Bravo!

I even got "Doghouse Rolled" this morning on Twitter by my pal Albert Maruggi.

Potential problem: The Doghouse, which is how people will look this video up on Google, is already the name of lots of other sites. I betcha at least one is porn.

Note to agencies -- none of the e-mails from friends and acquaintances had the subject line "New viral campaign launches next week."

Related post: Can You Guess Which Pitch is a Real Viral Campaign?

19 Comments
Subscribe to comments on: Why JCPenney's 'The Doghouse' Went Viral
  By nickkinports | Chicago, IL December 11, 2008 09:49:05 am:
A female coworker posted this on our internal agency blog with the title, "Just a friendly reminder for all the men in the office......."

One of the reasons a video like this goes viral is a simple play on emotion - the internet is full of comedic examples that make us laugh; but the JC Penny video injects the right about of satire to create a winner.

http://admaven.blogspot.com
  By JAMES | DANBURY, CT December 11, 2008 10:10:43 am:
I think there are enough people in the marketing profession to ensure that this video went viral...certainly enough to account for its traffic volume to-date ;-)

That stated, I would challenge us all to do the Bob Garfield test on this, and determine if, in the situation that you were an ordinary consumer, would you be willing to sit through the whole thing and in the end, would you get the message. Depending on what it cost to produce, it may be enough, but we should all take a deep breath and realize that the ad model is being rewritten by our economy and measurable results at some point do begin to matter. I just don't know if "great" is the word I would use to describe this, vs. "monotonous."
  By jimsweeney | cleveland, OH December 11, 2008 10:14:20 am:
I am personally offended by several of B.L Ochman's assertions. First, "Anyone who's ever been in a relationship can relate to these situations." Really? Anyone? Why? Because in your eyes all men are inconsiderate idiots? Thanks for that. Second, Your subhead and tag paragraph that imply all agencies are too stupid to know how to market a viral video. Thanks for that too. Guess what, some men actually have good relationships and some marketing people actually understand how "viral campaigns" work. You might want to consider a remedial course in stereotyping. The video was hilarious, but your story is even funnier.

Jim Sweeney
http://tingfactor.blogspot.com
  By David | New York, NY December 11, 2008 10:16:38 am:
Are there any stats on this? It could be more 'echo chamber' than 'viral.' I think a lot of elements of this microsite were very well done, but I'm curious to see how viral it really was.
  By stevenstark | Fairfield, CT December 11, 2008 10:42:21 am:
I got it from a female friend with the message "you advertising guys sure are funny." Obviously it struck a chord. But the funny thing is that I didn't know it was from JC Penny. Probably cause it was too long and I never made it to the end. Still, good stuff.

Steven Stark
www.stevenstark.net
  By BL | NEW YORK, NY December 11, 2008 11:29:40 am:
dear jim: feeling a little out of sorts this morning?

"anyone" includes women, not just men. Your assumptions about what i think are a tad rash. "Stupid" is your word, not mine. Agencies aren't stupid. 99% are simply inexperienced in the use of social media and making lots of mistakes along the way to understanding the power and uses of new media. Hopefully laughing at the Doghouse video relieved some of your tension.

David and James - according to YouTube, as of today, The Doghouse has been downloaded nearly 400,000 times. I doubt all that is echo chamber or Internet marketers passing it on.

I definitely agree that the Doghouse could have been (a lot) shorter, but it's funny enough to get an awful lot of people to the end. Maybe JCP budget cuts didn't allow Sacchi to finish editing.
  By jimsweeney | cleveland, OH December 11, 2008 11:42:16 am:
B.L. Nice try. I appreciate your concern like a wife appreciates a vacuum cleaner. But in truth, I am sorry to report that I am neither out of sorts nor do I have any tension, just an aversion to poorly conceived articles. Speaking of which, can you please support your "99%" figure about inexperienced agencies; I am sure you wouldn't be making up numbers, but I am not aware of any source for that data.
  By STUART | IRVINE, CA December 11, 2008 12:00:50 pm:
Besides being way too long, (trust me, I'm and editor) is this piece a bit too esoteric for the average JC Penny shopper? Those of us in advertising get it, but then we don't buy fine jewelry from JC Penny. In fact, we don't buy anything from JC Penny. (Trust me, I'm a snob). - Stuart Shook
  By BL | NEW YORK, NY December 11, 2008 12:46:23 pm:
Stuart - agreed, Doghouse is too long, but most things are IMO! How many three act plays wouldn't be better in two acts, for example?

I'm a shopping snob oto, trust me on that, but recently my friend took me to JC Penney and I was amazed at some of the good stuff they have.

In that regard, Doghouse is just the right way to get to shopping snobs who might not have been the JCP demo before the economy tanked, but who have suddenly changed ranks. There are a few million more of us this week than last, etc. etc.
  By BL | NEW YORK, NY December 11, 2008 12:49:18 pm:
Steven - happy to learn about your blog. Subscribed! http://www.stevenstark.net/
  By Max | Venice, CA December 11, 2008 02:07:11 pm:
It would probably make sense to buy a few keywords along with the viral campaign. I Googled "The Doghouse" just to see and, luckily, it did show up on the first page of results.
Google "Doghouse" or "Dog House" and nothing.
What's to stop another company from buying "doghouse" (or "dog house" or "beware of the doghouse") and grab some of those eyes? Other than ethics.
Better for JC Penny to make sure their video/microsite shows up at the top of page 1.

And bravo for such a fun campaign. The video was a little long, but I watched the whole thing, in part because I wanted to know who did it.
  By jimsweeney | cleveland, OH December 11, 2008 02:52:22 pm:
B.L, my apologies for interrupting your MAS, but I'm still waiting for verification on that "99%" stat. And OBTW, there's a glaring typo in your headline... not that James Cash cares how you spell his name.
  By BL | NEW YORK, NY December 11, 2008 03:08:23 pm:
Nax - excellent point! it always helps to take steps to drive traffic to your campaign and help people find your content once they have heard about it!
  By BL | NEW YORK, NY December 11, 2008 03:17:50 pm:
I meant Max - sorry!
  By BL | NEW YORK, NY December 12, 2008 01:13:27 pm:
Today's NY Daily News reports on a survey http://tinyurl.com/6qaabg that says "Gifts like blenders, cleaning supplies could lead to a breakup"
  By Thomas | Parsippany, NJ December 12, 2008 04:51:00 pm:
I'm baffled by negative comments about the length of this video. Nobody complained how long the BMW Films series was...and they sure sold boatloads of Bimmers. I'd venture to say JCPenney jewelry sales will outpace Kay, Jared, etc. this holiday season.
  By toks525 | Atlanta, GA December 13, 2008 05:39:15 pm:
Great video that many people could relate to, and gives you the feeling of wanting to show it to some one after watching it. I would also say it's a bit long. They could have pushed JC Penny a bit more. The help with the google ranking they could have given it a unigue name that's mentined a few times in the video to help people find it. http://2505studios.com
  By mikethg | DEL MAR, CA December 15, 2008 07:46:04 pm:
More dude-as-idiot drivel. A great reason for this upper income male to avoid retailers who insult men by pandering to this silly throwaway husband culture. By the way, I vote with my wallet. I was recently in the market for a large SUV and was seriously looking at a couple of Big 3 models. Then I saw all the news about how unions are holding their employers hostage in Motown. First I puked. Then I bought a Toyota Sequoia.
  By BL | NEW YORK, NY December 15, 2008 10:49:16 pm:
Michael - this particular "drivel" is a runaway hit for JC Penney - surely getting better mileage than your big SUV.
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