How to Make Display Ads Suck Less
Do They Know the Content They're Hanging Out With?

There, I said it. It's like everyone's been kind of skirting the issue over the last few months so as not to upset anyone. It seems like the conversations around the death (or at least decline) of display has been about everything but the ad itself. Funnily enough, that's exactly what I want to talk about.
I'd lose my director of strategy card (we really have those) if I didn't first acknowledge that these types of decisions should be led with objectives. Thinking through what you want to accomplish with online display will obviously help sort out what it should say and how it should say it.
OK, with that little disclaimer out of the way, let's get to the creative. Why does it suck? Well, first off, it's hardly ever aware of the content it is hanging out with. I'm not talking contextual ads here, just saying that display advertising needs to be aware of where it lives. At least it should know what site it's on and what people are there for. I mean, we spend a lot of time thinking about our consumer, right? We know what they like and don't like and roughly where they spend their time on the web. However, we give little or no thought to what they're actually doing once they get there. What content are they looking at? What's the difference between home-page visitors and lower-level visitors?
Most of the time we don't think about these questions because we're not given the opportunity. The math gets done early on and we figure out that we are going to do three variations so that's what we go with. It doesn't matter whether those three variations are going across a gossip, sports and gadget site as long as they fit the IAB guidelines. After all, standards exist so we can do less work, right?
Without thinking about where the display is sitting, the creative is left focusing on a totally-out-of-context consumer. The big problem I have with this is it pretty much gives up the biggest advantage the web has over other media: the ability to target smaller groups affordably with discrete messages. As soon as we go with a single message across all these sites we're left with a glorified TV ad.
As a side note, I feel like I'd be doing a disservice if I didn't mention that I understand that banner ads don't all need to be clicked on or interacted with; they can be quite effective acting in a similar way to billboards, embedding in our subconscious to hopefully affect some later decision.
So what is there to do about the dearth of creativity in the display space?
Well, I think there are a couple things to at least think about. First off, we're going to need to start doing more versions of display ads and at least doing custom ones for the larger sites. If you know you're designing something for ESPN.com, for instance, you would create a very different thing than if it were for Newsweek.
Second, by knowing what site it's running on, I believe we can start to design things that look like they belong a little more. Banner blindness is a well-documented phenomenon, but little has been written about why people ignore the ads. My suspicion is that it's in large part due to the fact that they look like they don't belong on the page. When there's a big orange ad amongst the black and white content of the New York Times it's kind of like wearing a big sign that says, "Don't pay attention to me!"
Now, I'm not suggesting that we should deceive users. After all I'd like nothing more than for display to be just as interesting as the content on the page (and yes, I know I'm not the first person to say that, but I don't care). What I'm suggesting is that if you want to grab someone's attention you need to do a slightly better job blending in. Try making something that looks like it belongs on the page and understands what content surrounds it.
With all that said, there are a few issues. First, it means we have to rethink the working/non-working splits. Second, this equation doesn't address the role of the publisher (which needs to adapt). Third, and most important, it doesn't even touch on whether you should be doing display advertising to begin with. But hey, can't get to everything in one article.
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Noah Brier is head of planning and strategy at the Barbarian Group. Read more of his thoughts at NoahBrier.com.












Your blog is very timely. I listened in on a presentation yesterday where a partner was explaining how to customize online ads based on the viewer's perferred method for communication--i.e. right brain vs. left brain. It was a little more complex than that, but by filling out a quick online survey about their personality, online users would slowly begin to see ads that were targeted to their personality. It's an emerging technology, and one that is more at the individual level than many of the geographic targeting used today.
Thanks for your post and thoughts.
--Jennifer
But really the biggest thing missing is that the best writers in advertising tend not to write banners.
Unfortunately all the context and design in the world will not conjure you up a line of devastating wit or insight.
You want to make a sharply observed point - conjure up a belly laugh? you need to get Stephen fry to write your ad not hope that the fact your rubbish ad will suddenly be interesting because it is talking about VW Golf's and I am reading about Golf.
Unfortunately the very things that make ads work - wit, charm, insight can't be measured or formulated.
Which leaves our industry in a bit of a pickle as there is nothing to then talk about at conferences.
Bernbach said it best: "Advertising isn't a science. It's persuasion. And persuasion is an art."
As for blending in, IBM had a brilliant campaign in the NYT in January where its ad promoted actual NYT editorial content. A relevant ad promoting 3rd party endorsements from the site itself.
Take a look here: http://digitalstrategy.typepad.com/digital_strategy/2009/01/ibm-advertises-nyt-content.html
So the sooner the industry starts treating banner ads as billboards without the goal of clicking through the easier it will be mentally on CMO's!
The key in my opinion is to get them viewed at all. I myself use Firefox with Ad Blocking Software and No Scripts so I see very few ads if ever and none of the ad serving networks work on my browser. If there wasn't so many viruses I would allow the scripts so one of the banes of Digital Media is the hacker industry.
In that vein, I'd like to see more advertorial. Couldn't we have sponsored sidebar content that is contextually relevant?
Advertisers deserve better - the online industry had better give it to them soon or any chance of it fulfilling its potential will vanish.
It's surprising to me that we continually fall-back on outdated notions like CPM when we have the wherewithal to do so much more. It just takes a little thought, and an open and creative mind.
Brian
Ryan Moede
http://www.14four.com
Technology can already read and adapt to page content - such as Mash-Up technology, or allow Dynamic updates of contents via XML feeds - Eyeblaster has something called Samrt Versioning which even brings CMS control to ads...
Display should be there to connect, draw eye off page - in interactrive world people may stop and play and engage and as a reult drive emotional connection with brand deeper in phsyche as a result - but then it will lead to search clicks, NOT display clicks. The data is all there, someone just needs to utilize it as opposed to keep pushing brochure-ware micorsites to advertisers like we did 15 years ago. That is NOT advertising...
So thanks Noah, good to know we're not alone! ;-)
www.deandonaldson.com
I'm not sure it's one or the other.
Dave Bedwood is right when he references Bernbach:"Advertising isn't a science. It's persuasion. And persuasion is an art." [below.]
While banner ads are out there as billboards, rich media banners are there also to be interact with. This brings in additional topic that is well pursued in the e commerce world and less in Rich Media display ads universe - the notion of usability and intuitiveness of the experience;
This one also comes back to the objectives – if you want your user to stay and interact, what visual cues and virtual metaphors you use to make sure they know that? a simple "click to.." is almost scary when you don't know where will it take you.
Gefen
-Garrett
Though you mention that display ads can act as a billboard would, and I agree. However, with billboards and most offline media, there are difficulties tracking and calculating ROI. But with the digital space we have become obsessed with incredibly precise numbers -- yet the value of digital is still questioned. Why is the imprecision in the offline world continually overlooked? Yet millions are thrown down, without question, time and time again on new TV spots.
http://twitter.com/keaneangle
joshua@thisisopen.com
thisisopen.com/blog
http://googleblog.blogspot.com/2009/03/making-ads-more-interesting.html
In addition, if you want to dynamically create and deliver unique versions of an ad based on the context of the page where the ad will be shown, this can be done by combining a semantic/contextual targeting solution with a "dynamic ads" solution such as Tumri or Teracent.
By doing this, hundreds (or thousands) of versions of ads are dynamically created based on the content of the page, often generating lifts in the order of 3x.
Based on the performance of such ads, I would expect more advertisers to take advantage of this in the coming months.
I absolutely join you in weeping for creative standards, and perhaps even humanity, in this regard, but I have to tell you what works.
http://promotions2.com/2009/promotions-20-the-future-of-interactive-marketing/
While the concept of banner ads may have been initially portrayed as the new wunderkind, it is still old fashioned repetive branding that counts. I may not be looking for a new online stock trading company today but I know which ones I will check out when I want one because I have seen their banner a million times.
Ad agencies spend big money producing print and television ads so why do they spend so little creating a banner ad? Agencies need to work harder for their clients by creating a quality online experience and searching out appropriate websites and content to place a clients ads rather than rely on Google.
http://www.proudtoliveinamerica.com
My company, EchoCurrent, works purely on the consumer side of the equation (which is very liberating). We make affiliate product offers to consumers based on their online experience. We are not beholden to a "client" pushing advertisements...we just want to get the right product in front of the right consumer at the right time.
Thank you for the article. We do have to continue to innovate on all fronts. But what about costs and scale? It seems like it would be a more expensive proposition on the creative front and certainly not extremely scalable at this point. Even now, when rich media ads run across any network you still get 25-50% of them delivering gif back-ups mostly because the publishers are not allowing rich media. Until everyone gets on the same page with standards it is going to be difficult to implement. In addition it will be hard and costly to deliver these products at scale to more advertisers. "Standard" banner ads are too expensive for the majority of advertisers. Especially when they need to try a dozen concepts to get to the best.
To me I would like to see us work on ways to make display advertising more accessible to more advertisers therefore increasing the relevancy of the ads even in their basic formats. Can you imagine how relevant standard banner ads could be if we had the 1 million search advertisers competing for display space? Last year all of display (4.5 trillion impressions) had 44,000 advertisers. What a difference 1 million advertisers could make?
Aaron Finn - Seattle, WA
We at Dapper do this -- and really believe that this is where Display advertising is going, with or without us. There is hope!
then we can work to tailor our creative to interact with the audience in a more personal way.
Max Bean
OverKlok
http://www.overklok.com
Brad Bastow
Kitara Media
kitaramedia.com
@Brad: Yeah, I don't think it's an answer for networks ...
@Paul K: Thanks, will check it out
@Aaron F: Yeah, what I'm suggesting isn't terribly scalable, but I think that's the point. Why do we need scale? There are other channels that work great at scale, let's start using the web for what it's best at.
@Philip K: Seems reasonable to me ...
@Sarah L: I totally agree and it's a great point. You need to address the objectives first. I just have found that too often the objective is "branding building" and the tactic is click-through advertising ...
@Rich N: No idea but thanks for the link.
@Keane A: I'm not sure. I would guess that it has something to do with things always being that way ...
@Martin B: :) You are 100% correct ... I have no idea why more of it doesn't take the context into account.
@Garrett: Saw those and liked them a lot. Though I wonder sometimes whether it's a little too intrusive ...
@Gefen: Yeah, totally agree. Interaction is a different objective. Unfortunately I think too often people say their goal is interaction when they really want click-throughs.
@Dave: Totally agree with the not a science bit, though I'm not sure the problem is that the best writers don't write banner ads ...
@Jennifer: Thanks :)
Have you not ever noticed how horribly misplaced those ads often are?
check it out @ http://www.thelintscreen.com
Though she not only weeps for "creative standards, and perhaps even humanity," but mitigates her comment with the notion that it is restricted to a "certain type of customer" (hey, don't we all know and love dissing "them"), she is the only one essentially gets it right with the simple statement that, ultimately, "loud, obnoxious banners are far more productive."
Nevertheless, the advertising community persists in confusing what it is doing with some obscure definition of aesthetics. Well, wake up, folks. As advertisers, we are in the business of motivating people to spend money on our clients' products or services, not painting the Sistine Chapel. And the way we do that is to position those product or services as bigger, better, or at least different than the competition. Which means we are responsible for finding a way to differentiate them; for those at the back of the class, that translates into 1) make them look and feel different, and 2) make them stand out rather than blend in.
Major clue here: designing "things that look like they belong a little more," doesn't do that.
One summer long ago, in a land far away, before I'd even thought of becoming a Creative Director and later a CMO, I had a job washing dishes in a restaurant. It was hard to believe what came back on those dishes: encrusted yuck of all kinds, with cigarette butts ground out in it, dirty Kleenexes, indescribable mini-swamps of food made by bored and troubled children.
At first, I was totally loathe to touch any more of that stuff than I had to, until my, one day, my manager came in and yelled, "hey, gypsy (my given nickname at the time), scrape that crap off those plates before you put 'em in the washer," adding in his usual melifluous tone, "either get your hands dirty, or get out."
It's been a lesson taken well to heart since. Advertising is not for the faint of heart or creatively squeamish. Hey, there's nothing stopping us from paint paintings or compose symphonies if we want. In fact, I play out as an acoustic garage rock singer/songwriter once or twice a month myself. But I never confuse that with advertising, where I still retain the ability to get my hands as dirty as they need to be ... when necessary.
Christopher Payne-Taylor | Andover, MA
And, let's be clear - any perceived failure of advertising due to "math" or technology is counterproductive. The "math" has improved advertising online to the point where online has quickly achieved "most-favored-advertising status" among media buyers who understand the Internet's unmatched ability to track and optimize ROI.
Within the next year or two, ad exchanges will take online advertising even further as transparency and control from technology serve the advertiser, ad networks, agencies and publishers alike by realizing better ROI and improved yield.
That said, creative remains a wild card and for smart marketers, implementing and consistently testing for improvements in creative in order to reach a chosen audience is essential.
Creative is not dead! In fact, it is more alive than ever by virture of technology and "math."
http://www.adexchanger.com
The problem lies in the fact that most ad serving systems are unable to identify the true theme of each and every webpage it is serving its ads on.
The 1st step to solve this issue is to clearly determine what the true theme of the webpage is about. It is fundamental that the definition of the true theme of the webpage be based on the analysis of all the content on the page rather than simple keyword identification. With close to 3 meanings to every word in the English language you have 1 in 3 chances of getting your ad targeted correctly by taking the keyword contextual approach. I would say that in the current economic climate the last thing an advertiser should do is gamble with his marketing budget but rather seek to deploy the right technology to work around this constraint.
The use of semantic analysis of webpage content and semantically targeted display ads does do away with this industry problem and has demonstrated to be extremely effective at increasing advertisers ROI, brand safety and most importantly consumers interest as inferred by context. Our patented iSense semantic targeting technology has enabled advertisers such as Microsoft, T-Mobile, Fujitsu, 3M and many more to precisely target their ads at page level against content they have deemed relevant to their brand and specific offering. In the process, they have discovered that semantics is not a buzzword but a reality yielding demonstrable results and have incorporated semantic targeting as part of their ongoing media planning activities.
The best is yet to come for display advertising.
Sacha Carton
President, iSense
scarton@adpepper.com
http://www.adpepper.com
http://www.isense.net
www.smmadagency.com
However, in order to fully monetize the power of the web, as more and more of the data is dynamic, there are no existing tools to help advertisers reach their goals...
I believe the market is heading that way. As the ad process gets more and more centralized, companies such as ContextIn will be able to help managing display ads traffic in a much more advanced methods than currently exists.
Without adoption of such semantic solutions, I doubt it would be possible to obtain relevancy to such dynamic environment...