Can Creativity Be Crowdsourced?
New Tools and Technology Force Big Changes in the Ad Industry

Crowdsourcing is relatively straightforward: It's the online distribution of certain tasks to crowds of experts and enthusiasts. But the effect of crowdsourcing on agencies as well as on the creative process itself is just starting to be felt.
We typically think of "creativity" as a singular effort with the Steve Jobs or Lee Clows of the world -- the solitary individual known as much for their personality as their work -- at the helm. But creativity has always been a social activity. Today's creative agencies are supposed to be hothouses of ideas with charismatic leaders and collaborative teams. Fostering a creative culture counts -- after all, Warhol's factory wasn't just a live/work loft. But what happens when the technology behind crowdsourcing makes creativity a social activity that knows no geographic bounds? Where does the creative produced by the collective take us? Do we visit wild new frontiers or does a herd mentality take hold?
Crowdsourced Creative Services
OpenAd.net: The most disruptive trend for the advertising industry is the crowdsourcing of creative ideas and design services. OpenAd.net is one of the most prominent examples. The service bills itself as a global online marketplace for great advertising, marketing and design ideas. OpenAd.net provides marketers the ability to generate advertising ideas from a distributed network of more than 11,500 creatives from more than 125 countries. Major brands such as MTV, Virgin Atlantic and DaimlerChrysler have all sourced ad work from the company.
Crowdspring: Crowdspring is the most controversial of the companies now offering crowdsourced creative services. The company, which was just nominated for a Webby Award, boasts a network of more than 20,000 creatives from 140-plus countries who vie to provide logo, website and collateral design to primarily small and medium-size business clients. The end results are impressive, as the literally hundreds of submissions made by the designers "on spec" are displayed for the world to see and rate. For example, a recent logo project for "Fight Club" author Chuck Palahniuk generated nearly 275 submissions. A logo for BBH Labs has garnered nearly 1,200 submissions.
Crowdsourced Inspiration
FFFFound!: A more subtle, but perhaps more profound change in the industry, is the way creatives are drawing inspiration from each other. FFFFound!, a now invitation-only graphic bookmarking service is leading the way. The site allows users to post and share their favorite images found on the web, and then dynamically recommends "inspirational" graphics based on a user's tastes and interests. It's a virtual treasure trove of visuals culled from the detritus of the internet.
PatternTap: PatternTap is one of the best community sites for interface designers looking for inspiration to solve common design problems, such as creating 404-not-found pages, navigation, footers, breadcrumbs, log-ins and more. There are literally hundreds of examples for creative minds to consume, remix and remake for their own projects.
COLOURlovers: This creative community site, just nominated for a Webby Award, is exclusively and ardently focused on sharing of colors and palettes. COLOURlovers boasts more than 1 million color names, hundreds of thousands of color palettes and patterns, plus comments and ratings. Interviews with top creative professionals are a bonus, as are blog posts with titles such as "The Art of Color: Rothko Meets Web 2.0."
And these are just a few examples. There are literally hundreds more. It's not always easy to spot the beginnings of a seismic shift, but once a technology is unleashed and widely adopted, it's awfully hard to make it disappear. Just ask any music-industry executive or newspaper journalist.
That hasn't stopped a whole host of industry players from trying, however. The AIGA and several design luminaries, such as David Carson, have taken strong stands against the crowdsourcing of creative services and "spec work." There is even a new online organization called NO!Spec that is actively trying to educate designers on the perils of participating and performing services for free.
The larger ramifications, however, will be on the creative process itself. For the individual creative, it's one thing to remix or mash-up a media assets like a DJ or developer, where attribution may be obvious, but it's quite another to do it with conceptual ideas.
For agencies, crowdsourcing forces us to re-examine how great work gets produced and where the best talent resides. Can a crowdsourced creative campaign or website compare to something an edgy agency produces in Brooklyn or San Francisco's SoMa?
For marketers, crowdsourcing creative services poses both great risks and rewards. Do you risk sourcing one brilliant creative idea at the expense of building a trusted relationship with a partner who lives and helps evolve your brand, in many cases, for years at a time? Can both approaches coexist?
And finally, for the industry as a whole, will the creative produced by the collective yield startling results that are beautifully shaped by geographic and cultural differences? Or will a herd mentality begin to dominate and will everything start to look the same? Time will tell.
Regardless, the crowdsourcing of creativity is proving that a great idea can come from anyone, anywhere. The question then is not whether our industry needs to adjust, but how quickly.
~ ~ ~
Garrick Schmitt is group VP-experience planning at Razorfish and the agency's global lead for user experience. He publishes Feed, Razorfish's annual consumer experience report, and writes and edits the Razorfish Digital Design Blog. In his spare time he flails about on Twitter @gschmitt.












Crowdsourcing may be good for refining ideas but the single visionary is still required.
Even Linux is named for its originator.
Ayn Rand must be having fits.
Gunther Sonnenfeld
http://www.welcometonow,blogspot.com
twitter: @goonth
"But what happens when the technology behind crowdsourcing makes creativity a social activity that knows no geographic bounds? Where does the creative produced by the collective take us? Do we visit wild new frontiers or does a herd mentality take hold?"
I think the crowdsourcing model is evolving and can be applied in a myriad of different ways to ensure that we push into new creative frontiers and resist the "groupthink".
My company 99designs.com, the largest online marketplace for crowdsourced graphic design, is definitely attentive to this and will continue to develop the model so that we can provide greater and greater value on both the client side and the designer side.
Also...
"For marketers, crowdsourcing creative services poses both great risks and rewards. Do you risk sourcing one brilliant creative idea at the expense of building a trusted relationship with a partner who lives and helps evolve your brand, in many cases, for years at a time? Can both approaches coexist?"
I think both models can coexist...for example at 99designs, we have seen marketing and other creative agencies utilize our service to rapidly generate a large number of ideas for their clients. They then pick some of the best ideas and continue to develop them further...It can be a powerful tool.
Stay Tuned...much more to come from crowdsourcing and 99designs.
Best,
Jason Aiken
99designs.com
1. It provides clients with a relatively cheap, yet abundant, reality check on Agency ideas.
2. It helps everyone to glean insights on community thinking that may have completely missed the research radars.
Obviously, agency creative VPs don't want to entertain nor encourage that notion, since it may bring a Trojan horse into the equation that could murky the value differentiation so critical to mind-boggling 'concept fees'.
Inversely, agency creative VPs have a lot to gain by leading this charge down the Consumer Republic, and not letting that lead brand and stratey fundamentals.
Thanks for sharing, Garrick.
Terence Chan
http://mediablog.com
twitter: @hwooter
Cheers......Stephen Markow, stephenm@goSPGroup.com
Is the logo for your entire brand really only worth $1500 to you, even though it generates millions of hits (or millions of dollars) in ad recognition? Should the Nike Swoosh have been crowdsourced for only $1000? The Lucent circle for $1200?
I'm not envisioning a designpocalpyse any time soon, but most of the world has seen how fast social media moves. Twitter, for example, has grown from "unknown" to "celebrity" status in four years, and already threatens (to an enormous degree, no less) many media giants. If you don't think crowdsourcing is the next massively disruptive social movement, if you don't already see the tens of thousands of layoffs and company shutdowns coming, you're kidding yourselves.
See: http://www.trendwatching.com/trends/CUSTOMER-MADE.htm
If you'll notice the date, there, crowdsourcing has been growing rapidly since at least mid-2006. With mass media picking up on this more and more as the weeks pass by, we may very well be seeing the end of the design world as we know it.
Some shark lawyers will make a killing representing claims from the horde who claim they were tricked or duped into giving away their ideas. Or those who contributed very similar ideas and got no compensation at all.
As usual, it will be the lawyers who are the real winners.
Philip Tribe | Copywriter
philip@philiptribe.com
@ptribal
http://hernaturehisnurture.com/2009/02/10/the-user-generated-market/
Thanks for showcasing us in your article!
My biggest reservation about crowdsourcing creativity is the fact that it can leave designers and writers to execute ideas for which they may feel no ownership. In theory, I do believe that ideas come from everywhere, but I also think ideas are powerless without passionate execution. The keys to successfully crowdsourcing creativity in the agency environment will be identifying the fact that the idea itself is just one part of the creative product, then finding a way to translate the diversity and brilliance of the crowd into the execution of the product as well.
I think the crowdsourcing model is expanding and further stratifying the market for graphic design...
You said...
"Is the logo for your entire brand really only worth $1500 to you, even though it generates millions of hits (or millions of dollars) in ad recognition? Should the Nike Swoosh have been crowdsourced for only $1000? The Lucent circle for $1200?"
Not all companies will go the crowsourced route...Lucent for example...probably not....Pepsi...doubt it....these companies spend millions on their logos/branding etc...and they will continue to do so...at top tier agencies.
What about the the small cash strapped startup...or the corner coffee shop...or the thousands upon thousands of other small business who don't need to to spend thousands on a logo...they just need something that looks pretty good and is functional.
That is where crowdsourcing can have a big impact.
Jason Aiken
99designs.com
Carolyn Davidson, famously earned only $35 for designing the Nike swoosh :)
http://blog.wired.com/business/2009/03/twitter-designe.html
This is a trend that will NOT go away. I believe it will grwo and will challenge how agencies and their clients buy 'creative'. Look at P&Gs innovation model - that would have been inconceivable ten years ago. What might happened if a client sets up a virtual team of 50 creatives in 25 markets and starts working in the same way?
The lesson will be the same "If you don't add value in the delivery the digital world blows you away. Postboxes beware!
By building-in market research, through asking the community to cast votes for and against ideas, you also introduce a Darwinian element where the fittest ideas, as judged by the majority, come through for possble adoption.
In my experience of talking to brands about adopting a crowdsourcing strategy it not so much the ideas generation they have a problem with, per se, it's leaving the ultimate decision making to the 'crowd' they have most issue with. If you can persuade them on that fact alone, the "stand back and let the wisdom of crowd take over" and let them take confidence in the fact that groups of people can collectively pick a winner, then if you can do that, you've really move creative hearts and minds on towards a brave, new world of collaborative creativity.
is much better off with crowdsourcing of ideas, even if it means having to deal with all the icky legal ramifications.
The crowd can only give you snapshots of ideas. But an idea in execution is really fluid and adapts/morphs frequently. It is upto whoever is executing a project to use the ideas from the crowds as assistive and helping to generate bigger/better ideas.
Tej
http://brandadda.com
Tom de Boor
Couple of shout-outs:
*Jeff Howe, who wrote the book on the subject.
*John Winsor who wrote an earlier book on the subject. *IdeaBounty.com, which just may crack this thing wide open on the ad front. Look here for their work with Red Bull http://www.ideabounty.com/blog
*BBH Labs for boldly looking to source their own logo from Crowdspring
*And Anjali Ramachandran at London's Made by Many that has the single best resource for tracking crowdsourcing activity that I've found:
http://crowdsourcingexamples.pbwiki.com/
We find a lot of traditional ad folks view user-generated advertising much like they saw blogs five years ago - a "dangerous", uncontrolled source where consumers can say what they really believe about a brand. Blogs are mainstream today and user-generated ads will be too in the near future.
-Wil Merritt, CEO, Zooppa.com
http://www.zooppa.com/
This is different than almost anything else that I know of. Open calls, auditions and RFP responses are samples of past work, approach strategies or a short sample of the work, not the entire finished work product itself. It's like going to Restaurant A and ordering a plate of food, finishing it and deciding not to pay because you liked Restaurant B better.
Whereas services like eLance and Voice123 (online marketplace for voiceover work) are OK because the freelancers are hired based on portfolio and resume, or on a short audition.
Yeah, this touches a nerve. ;) So much so that I wrote a longer reaction to it on my blog:
http://www.lunarboy.com/blog/post/creation-with-a-crowd/
In answering the question, "Can Creativity be Crowdsourced?" most freelancers and design organizations like AIGA and No!Spec reply with, "Spec work is evil and everyone that participates in it should be burned at the stake", but if you look closely they really didn't answer the question.
I have grown weary of my fellow colleagues tossing around the word "evil" like it was a rubber eraser - sadly there is evil in this world: child abuse, hate crimes and murder. I am not sure "spec work" fits into that group, do you?
Still your question remains unanswered, "CAN Creativity be Crowdsourced?" I took a first-hand look at this, from the client's perspective and found some eye-opening results. I've shared them here: http://tinyurl.com/c54nvu
Can business owners outsource creativity? "Yes"
Should they? "Well that depends"
Thank you again for your insights, Garrick!
jeremy
www.beingastarvingartistsucks.com
The Crowd Sourced Creative Services Model that I remember most comes from an age ten years earlier: E-Lance. We see the pluses and negatives of that being what we can expect from crowd sourcing. What I'd like to see trends to how much of major brands work come from networks within a crowd sourced community.. and if those ideas pay off.
Langston Richardson
VP/ECD, infuz
URL: http://www.infuz.com/
Twitter: @MATSNL65
Have you seen what Intel and ASUS are doing over at http://www.wepc.com/ ?
"Imagine your perfect PC. Now imagine top engineers and innovators working around the clock to make that Dream PC a reality. That's the dream WePC.com is all about.
ASUS and Intel have created WePC.com, a place where users like you come together to share ideas, images and inspiration about your ideal PC. But what if it's not just talk. Your designs, feature ideas and community feedback will be evaluated by ASUS and could influence the blueprint for an actual notebook PC built by ASUS with Intel inside."
Matt Jessell
Manager, Strategic Programs
Federated Media
Do you believe in God? Did God ask for input and ideas from a bunch of freelancers? Or did he create the Universe all by his lonesome in a passionate burst of solitary genius?
Conversely, if you don't believe in God, then you might argue that the Universe was created by the ultimate crowdsource, an infinite compendium of isolated actions adding up to one coherent and ever-evolving whole.
Sure, great ideas can come from crowd and in general from the synergies of people brainstorming together. But that is not really the issue.
The issue is more about where the value is going forward and how designers can add value and capture the economic benefits accrued to the value.
I am not sure that I want to work in an industry where I am not sure that I will get paid. I am certainly not interested in giving away my ideas and designs for free. Honestly, I can't understand that other people are, but the fact that they are is a real problem for the rest of us.
Let's assume Crowdsrpring and the like are the future of creative services. That means that the best will rise to the top (not a bad thing) and be the only ones who get paid (not a good thing). Individuals and groups (agencies) potentially will congeal around these hubs to do bid for a chance to be paid (not viable for many firms).
But the only way for this to work from a macroeconomic standpoint is for the general cost of living to go down so that making less money each year doesn't decrease one's standard of living. Or, enough designers leave the profession and in doing so the "pie" of available of work is sufficiently large to pay the remaining professionals a decent wage.
Either way, the future does not bode well for the profession.
Honestly, I think it is immoral to ask someone to work and to not pay them. So evil is a good word to describe some of these sites.
In the book, Wikinomics, the authors recognize a potential backlash by the masses when they realize that firms are making a profit from their as yet non-remunerated contributions. The ideas that will flourish over time will recognize that contributors need to be compensated or interest will decline, especially when those contributors realize they have a family to feed.
Miguel Buckenmeyer
to be followed on twitter too
in order to understand a bit if the future of the business
branding,
marketing,
advertising, etc,
and all what it's gone become soon,
a big mess of misunderstandings :)
may be :)
This is what I have done and I see no problem with it.
Frank
http://www.absrocketpro.com
Ben
http://www.howtobuildgolfclubs.com
Jimi
http://www.buildingmaintenanceoftoday.com/
Jassie
http://www.simplydrinks.com.au/main.htm
http://www.aquaman.com.au/Page/water-filters-qld
Best
Kirschan
http://www.fdiinsider.com
While there is much resistance to the implementation of this mentality, Eric Schmidt probably said it best when writing above: "the crowdsourcing of creativity is proving that a great idea can come from anyone, anywhere. The question then is not whether our industry needs to adjust, but how quickly."