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Long-Awaited Wal-Mart Ads Are Obvious ... Yet Brilliant

Martin Agency Gets a Strong Start

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We will never know what DraftFCB, Chicago, would have come up with for Wal-Mart were it not for the Great Conflict-of-Interest Fiasco of 2006.
Title: Road Trip
Marketer: Wal-Mart
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Agency: Martin Agency, Richmond, Va.
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The new ad begins in a Wal-Mart parking lot. | ALSO: Comment on this review in the 'Your Opinion' box below.


We do know that DraftFCB had too cozy a relationship with a Wal-Mart marketing executive and lost the business before it could even get started. We also know that the account wound up at the Martin Agency, Richmond, Va., a shop famed for its print work but more recently heralded for its Geico cavemen.

That campaign is so original and funny that it verges on too good. The central joke is that saving money with Geico is "so easy a caveman could do it." But the concept, the performances and the writing are so deft, so irresistible, so perfect, that viewers could forget advertising is taking place and overlook the sell altogether.

Well, here's something else we know: There's zero chance of that happening this time.

In its debut for the world's largest retailer, Martin has come up with a brilliant strategy -- converting the chain's promise of lowest prices from a vague smiley face to concrete terms -- but surely nothing to distract you from the selling premise.

That's because Martin essentially filmed the selling premise, which is so easy a caveman could do it.

Possibly better.

For example, in an otherwise lovely spot about a young family of six piling into the minivan for a long trip to Florida -- a spot shot in a glancing, home-video style realistic enough to capture bored kids tormenting one another -- the story preposterously begins in a Wal-Mart parking lot and can't resist a lingering view of Wal-Mart shopping bags and a passing Wal-Mart 18-wheeler.

OK, OK. Wal-Mart. Got it.

Anyway, the family stops at motels and tourist traps, finally arriving in Orlando (where presumably they will forsake Disney and head for Wal-Mart World). But then comes the title card to explain what you've seen: "Wal-Mart saves the average family $2,500 a year. What will you do with your savings?"

Wow. By pinching pennies on toothpaste and overalls and azalea bushes and wrench sets and beef jerky for a year, you can take the family on vacation? That's a pretty impressive proposition -- based on an economic-impact study from Global Insight. So, yeah, the employees are exploited and the vendors' employees are really, really exploited, but think of the windfall! Found money!

Then the new slogan to hammer the idea home: "Save money. Live better."

You wouldn't think anybody would have to spell out the benefit of having more money, yet it's an unexpectedly potent brand promise. Accrued savings is a concept we don't recall having seen before -- certainly not in the retail category.

A second (maddeningly flawed) spot is about a dad who surprises his young son with a shiny, red used car. The acting is bad. The copy is bad. The direction is bad. It's not so much a slice of life as a live-action Norman Rockwell painting. You don't know whether to coo "Ahhh" or gag. But the point is made. You save enough shopping at Wal-Mart to buy a freakin' car.

How ironic. Martin wound up with this account partly because Wal-Mart's since-fired marketing chief took a less-than-arm's-length spin in Howard Draft's shiny car. That wound up costing DraftFCB a hell of a lot more than $2,500. But for the foreseeable future, Martin and Wal-Mart are sure to live much, much better.
29 Comments
Subscribe to comments on: Long-Awaited Wal-Mart Ads Are Obvious ... Yet Brilliant
  By tjbrady | TOLEDO, OH September 17, 2007 09:48:58 am:
Was the car made in China by slave labor?
  By davidquiroa | Guatemala September 17, 2007 10:01:13 am:
Advertising talking to people about things people care? That's refreshing!
  By Kevin | Basking Ridge, NJ September 17, 2007 11:17:05 am:
Advertising that actually includes a customer benefit, what a concept!
  By mikem | COSTA MESA, CA September 17, 2007 12:49:01 pm:
I like the ad a lot. The realisitic scenes connect with families, and the hook translates into concrete savings which fuels the fun/memories. Simple, engaging and memorable. Great job.
  By ilovezito | Washington, DC September 17, 2007 03:04:28 pm:
The whole thing seems more like a regional TV spot, including the painfully lingered upon logo(s). Maybe that's the point... "We're just your local friendly super-mega warehouse retailer, stop by for a spell and empty your wallet"
  By dickmorris | Tahlequah, OK September 17, 2007 04:32:05 pm:
Great, great commercial! It holds viewers' attention and doesn't forget the selling point. Like it or not, I expect this campaign to do a lot to improve Wal-Mart's image, despite all the recent bad publicity.
  By MARIE | NEW YORK, NY September 17, 2007 09:53:25 pm:
Wal-mart's trouble isn't people not getting their message - it is a lack of innovation "inside the box". They need a store that is fun to shop in (that doesn't smell like pee) and has products that consistently surprise both parents and teens/kids. How many brands feel comfortable with Wal-mart as a primary retail showcase for their brand? The consumer picks up on this disconnect with volume and price being the only value. Consumers can't live on that alone. The reality is that the store has become increasingly irrelevant - a conversation about how much money you saved doesn't generate the same WOM/Buzz as it did 20 years ago. people need more to talk about. There is far more choice and consumers are more informed than ever before. Differentiation is far more important in today's retailing. If I can save money at Target too, the WM message is not strong enough. What else is there? Staying with price over product and experience differentiation keeps WM where they were - which seems like a waste of a lot of media to me. The purpose of the ads should be to find new untapped consumers - these ads don't do that.
  By Brian | Chattanooga, TN September 18, 2007 09:49:48 am:
Are you kidding me? Nothing creative here, shoot random white bread family looking happy (emotion and attachment), show lots of American tourist traps (patriotism, pride, freedom), show customer benefit (we save your family money).

Translation: The family is running from a mountain of debt and dad's current state of unemployment. His unemployment was the result of Wal-Mart strong-arming the owner of the manufacturing plant where dad worked to lower costs. This forced the manufacturer to move dad's job over seas. Now mom and dad HAVE to shop at Wal-Mart instead of the wife's family store (in their family for 50 years), which in-turn had to close thanks to Wal-Mart's low, low prices. So the family gets to live the American dream thanks to Wal-Mart - in a run down mini-van that is on its last leg, via a Wal-Mart credit card that will never be paid off at 27% APR. Thank God they made it to Orlando, one of the best places on earth to stop using their brains. By the way the kids in the commercial do not exist. They wouldn't get to see America from the mini-van because they'd be looking at the back of a headrest watching a video or playing a video game with their headphones on. They damn sure would be talking to their parents or siblings.

You'll also notice they do not show the workers in China forced to work 12 hours days, 7 days a week so the Joe and Jane Smith Family can enjoy the American Dream.

I would hope that someone out there would challenge the Martin Agency to do little research regarding how Wal-Mart saves their shoppers $2500 per year and what the true cost is to America.

Was that Pearl Jam? Didn't Wal-Mart ban their music at one point?

Welcome to Slave-Mart USA!
  By KELLY | WINSTON SALEM, NC September 18, 2007 10:41:29 am:
Great ad for the St. Augustine Alligator Farm too!!
  By Casey | Houston, TX September 18, 2007 11:11:30 am:
If advertising is the soul of capitalism, Wal-Mart is the church.
  By abbeygwartzman | toronto, ON September 18, 2007 12:55:28 pm:
Was the Dodge minivan a tribute to Julie Roehm?
Abbey-Toronto
  By dnguyen | LANCASTER, PA September 18, 2007 02:28:47 pm:
Is Walmart an evil corporate monster that displaces American workers, exploits cheap foreign labor, and more often than not smells like pee? Yes. But that's not the point here. The point is that Martin takes their price message to a place that is light-years away from the tacky smiley face and yawn-inducing testimonials of penny-pinching moms. And that is nothing short of revolutionary for Walmart. Essentially, the message is that it really doesn't matter if the experience of shopping at Walmart sucks, because you'll save enough money to get yourself a real life experience that won't.
Will I ever shop there? Hell no - Walmart is an evil corporate monster. But Martin has my utmost respect for making me forget that for a whole 60 seconds.
  By mccullah1 | Dulles, VA September 19, 2007 08:49:01 am:
This is a loud wake up call to the millions of businesses, small and large, that tangible points of difference (in this case price) alone can not sustain a brand.

Even Walmart, who for decades has been the cautious marketers case study for not needing a brand or emotional relevancy, has now established powerful emotional connection with their audience. Logic leads to conclusions, Emotion leads to action! Good job Martin!! This spot is beautiful!

  By Thomas | Parsippany, NJ September 19, 2007 11:32:58 am:
My wife has been saying "every dollar we save here and there, we can spend on vacation." This strategy will resonate with her...plus the images resemble our "old fashioned" family vacations, minivan, motels, handheld video camera and all. Nicely done.
  By Monique | Stockton, CA September 19, 2007 12:51:22 pm:
Great ad!! Good connection to what is important to most women, family. I like it much better than that yellow smiley face.
  By debpasquale | nashville, TN September 19, 2007 02:53:31 pm:
Looking at the comments above, one can see the difference between consumers, Clients and ad agency people. Or at least delineate who's thinking like a consumer. Don't you wish more of us in the marketing and selling arena did more of that?
  By Richard | St. Louis, MO September 19, 2007 06:06:02 pm:
Nice ad. A truly innovative way to attack the money-saving angle.

Here's my question:

How much do you have to spend at Wally World to save $2500? And what family that big could take a vacation to Orlando (and all those other places they stopped) for just $2500?

How American is that? Spend $10000 to save $2500 to turn around and spend $5000 on a vacation?

Seriously though. I'm picking nits. A nice, compelling ad. Anything is better than Mr. Smiley.
  By kellyware | Las Vegas, NV September 19, 2007 07:56:27 pm:
I like so many of you think that this will have a big affect on the WalMart Image.... which at this point needs all the help it can get. K Ware. Las Vegas, NV
  By MEGAN | NORTH TONAWANDA, NY September 20, 2007 07:58:41 am:
Seven reasons why Wal-Mart's new marketing campaign is going to work:

1. Women set their priorities according to the needs of their families. (Reiterated in one the comments above).

2. Wal-Mart is living a day in women's hopes and dreams. Who wouldn't want to save $2,500 from simply shopping. And although no family can really go on vacation for that much, it's a dream isn't it?

3. Wal-Mart is capturing her imagination. What will she do with the money she saves?

4. Wal-Mart is adding extras and incentives. Who wouldn't want additional money in the bank? $2,500 in one year? About $50,000 if she shops there for 20 years.

5. Wal-Mart selected genuine female consumers of its brand and made them the face - instead of smiley.

6. Getting her to connect and understand the brand. Even though she may despise Wal-Mart, is she really going to give up the money it's going to save her family?

7. Wal-Mart is creating an ongoing relationship. The more she shops at Wal-Mart, the more she will save...and it's backed by research findings...

Steven Kleber, Atlanta, GA
  By Lisa | Dallas, TX September 20, 2007 11:59:59 am:
Brian May- So you are labeling patriotism, pride and freedom- the core values of this great country- as tourist traps?? In other words, as something bad that should be avoided by American families at all costs??!!

Unbelievable.....and sad.

~Lisa Hykes, Dallas, TX
  By GEORGE | BOISE, ID September 20, 2007 12:33:26 pm:
Hey... Lisa Hykes
What the hell has patriotism got to do with Wal-Mart? Everything in the place is made in China. Even the American flags!
Cheers/George at AdScam
  By MLC102306 | Fitchburg, MA September 20, 2007 01:35:12 pm:
The ad sounded great until I started reading the comments that others made. I am an anti-Wal-Mart. I think they have lowered the bar instead of raising it. Everyone wants to save money so they can do other things. There has to be some reward for doing the "right" things. But I'm not sure that saving money by shopping at Wal-Mart qualifies. I would have left out the tourist traps. That's not anyone's dream.
  By Lisa | Dallas, TX September 20, 2007 04:11:18 pm:
Hey George- That is exactly my point. Patriotism/pride/freedom have absolutely nothing to do with Wal-Mart but everything to do with American values. He is basically defining American values as something negative which is the whole reason for my comment.

Other than that, I think the ad is great!!

-L
  By Jane | Chicago, IL September 21, 2007 01:36:22 am:
There's no savings for a vacation, the money is not there to begin with for their average shopper.
  By Angie | Winston-Salem, NC September 21, 2007 10:34:49 am:
I like this concept much better than the old smiley face as well. More emotional. But personally, it would not compel me personally to shop at Walmart since I believe they (and other big box discounters) are destroying our country's ability to actually manufacture anything on our own. It's sad that our country is going to pay long-term consequences for the ability to buy a $4.96 tee shirt. But creatively, I like the concept.
  By mbarile | Jacksonville, FL September 21, 2007 11:21:03 am:
I'm an account executive... been working in the ad biz for 15 years. Saved so much at Wal-Mart (client's can't tell their slacks from the one's I buy at the mall) and Sam's over the years that I could afford a BMW convertible and a sailboat.

The boat and the car are made in America.

:)

The anti-Walton folks out there just don't know how the rest of us live here in America.

MAB
  By KEVIN | NASHVILLE, TN September 21, 2007 03:44:34 pm:
T-Stock is right on target - Go to any urine scented Wal-Mart in North America and basically the same people are there. Also a big hang out for illegal aliens aldso. They don't care if the blender or jeans that they buy are made by a 5 year old in China, it's about saving money and that is what the ad conveys. They should have a Spanish version though. Kevin, Nashville, TN
  By Harry | New York, NY September 22, 2007 03:37:27 am:
I imagine the small business owners who Wal-Mart put out of business are not enjoying the "live better" part of the slogan either.
  By BarrettR | Spokane, WA December 21, 2008 08:14:57 pm:
It's interesting to revisit this article a year later, as so many companies post quarter after quarter of losses while WalMart, with Martin's help, posts quarter after quarter of increased profits. Martin has proved, again, that the best advertising (1) differentiates and (2) connects emotionally.

Maybe the detractors out there will learn a lesson or two about how it's done.
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