November 23, 2009
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Using Destruction to Sell Us Cars? Ford Must Be Lost in a Dream

Lincoln MKX Spot with Harry Connick Jr. Is Vulgar, Exploitative

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A great American city has been destroyed. Hey, let's sell cars!

To watch the new Lincoln MKX spot with Harry Connick Jr., tooling around his native New Orleans assessing the devastation, is to wonder what could possibly have possessed him, the Ford Motor Co. and Y&R.
Title: Hometown
Marketer: Ford Motor Co.
stars
Agency: Young & Rubicam
Image
In this Young & Rubicam spot, Ford exploits the victims of Hurricane Katrina to advertise luxury SUVs.


They seem to have persuaded themselves somehow that they are doing something positive -- celebrating the spirit of a city, shedding light on its challenges, recognizing its heroes.

Bullshit.

What they are doing is exploiting its victims to advertise luxury SUVs. It is vulgar. It is grotesque. It is disgusting.

And not even remotely surprising. With every catastrophe comes the inevitable sleazy marketing thinly disguised as sympathy, philanthropy, encouragement or public service. We've witnessed it in the wake of Oklahoma City, when Makita power tools took out newspaper ads ostensibly to honor the search-and-rescue volunteers but transparently to brag about donated merchandise. After the Kosovo crisis, Philip Morris spent tens of millions of dollars to produce and air an elaborate spot recreating the refugee exodus, by way of patting itself on the back for airlifting about $150,000 worth of macaroni and cheese.

And then there was Sept. 11. Who can forget GM's 3,000-Dead Sale-a-bration, a yearend price promotion staged on the still-smoldering ashes of Ground Zero? Ford got in on the Sept. 11 sweepstakes too, with its own version dubbed "Ford Drives America." Yeah, to the brink of depravity.

And now the same company is at it again. The spot opens with Harry in the driver's seat, narrating a tour of Big Easy landmarks -- intercut, funnily enough, with exterior shots of his handsome 2008 Lincoln MKX crossover with the striking silver exterior, luxurious car-like ride and powerful 263-horsepower 3.5-liter V-6 engine, available with all-wheel-drive. Finally he pulls up at a familiar corner.

"Now this, this gets very emotional for me," he says. "This is my street."

It is 20th Street, where the corner property is now mainly a vacant lot.

"Wow. The first time I've seen it with no house on it."

Oh, really? The first time? With the Steadicam in the backseat and production trailers all around him? God bless him, though. He takes the shock like a champ.

"That's ... that's that part of my life." He might have dwelled more on the unimaginable toll of Hurricane Katrina, but his phone rings, and with a tap of his finger on the luxurious leather-and-wood steering wheel, he answers the call from his friend, musician J.D. Hill, via Sync Integrated Voice Technology. (Never mind losing your home. As Lincoln likes to say, "Once you live with Sync, your life will never be the same.")

J.D. is waiting for Harry down at the Habitat for Humanity Musicians' Village, where they're staging a benefit, and Harry's got all the crawdads in galvanized tubs in his spacious 32.3-cubic-foot cargo area that expands to 68.6 cubic feet with a flick of the easy-fold rear-seat toggle release.

"My dream is to get the good times rolling again in my hometown."

His dream being just one inspiring segment of Lincoln's "Dreams" campaign, which -- as we have previously noted -- allows you to achieve greatness by driving a car. More heartwarming still is that Ford Motor Co. finally gets to recover some value from its hitherto unamortized contribution of money and employee time to the Katrina relief. Well, congratulations, bean counters. You've finally gotten some value for your money.

Why, it's a dream come true.
19 Comments
Subscribe to comments on: Using Destruction to Sell Us Cars? Ford Must Be Lost in a Dream
  By Mark | West Palm Beach, FL November 12, 2007 09:04:23 am:
GREAT article Bob- I applaud you for calling this one like it is...just more bullshit they're trying to heap onto the American consumer. Do they really think people are that dumb? (I guess so) I too think that using such tragedies to advance commercial interests is vulgar, disgusting, and reprehensible. I'll never buy a Ford product as a result of quality issues but this would be the icing on the cake if I was considering one.
  By johnrg31 | QUINCY, MA November 12, 2007 10:15:09 am:
More of this needed.... Escalated arrogance. One would think that someone in or around Ford might have even a small amount of concern for credibility. Ford is not alone, of course. The current Chevrolet ad campaign for its "new" Malibu is a case in point: "The car you can't ignore." What an idea! A very effective way to plant the seed for "Who says?" -- John Graham, Quincy, MA
  By Tom Martin | NEW ORLEANS, LA November 12, 2007 10:38:08 am:
Thanks Bob -- as a New Orleanian I found the ad horrible and was disappointed that Harry did it but wondered if that was just my rose colored glasses getting in the way. Good to see that non-New Orleanians have the same reaction.
- Tom Martin, NOLA
  By tom | Herndon, VA November 12, 2007 10:38:23 am:
You can't see how Ford & Harry are helping the community? Notice the Lincoln MKX is the only vehicle at the Musician's Village...everyone else is walking. How else would they get the free food to the benefit? I applaud Ford & Harry for 'getting the good times rolling again' for one day as they rolled up, shot a roll of film, and rolled right back out of town. It's all summed up when Harry takes the phone call in the car and drives away from 'that part of his life.' GREAT ARTICLE...and a very sad truth of marketing and advertising these days.
  By John | Baltimore, MD November 12, 2007 11:07:40 am:
Thanks for calling a spade, a spade.
  By mwinslow | SANTA MONICA, CA November 12, 2007 02:32:04 pm:
Why are you just realizing that companies are exploiting Katrina? Have you not been watching TV for the past 18 months? I don't understand how Ford is different than that dozens of other marketers who are exploiting this tragedy.
  By dguzman | Denver, CO November 12, 2007 03:00:57 pm:
Boy Bob - is your glass always half-empty? Must be easy for you to sit back and condemn advertisers with your Big Boy words. It sounds like in your eyes, advertising managers, as a whole, just love exploiting the disadvantaged to pawn their products. Which advertisers don't tick you off? Just for everybody else's information - When will it be okay for advertisers to go ahead and spend money again in New Orleans? When will it be okay for the natives to cruise around the town in a nice new vehicle and talk about their neighborhood? When will it be okay for the rest of the world to see the pictures that you find so vulgar, grotesque, and disgusting? Come on Bob - tell us when it will be okay for someone to spend money in that town and not meet the foul-languaged wrath of a true professional like you? Get a grip Bob. I like Harry Connick Jr. and I think the new crossover looked pretty good. I think I'll go test drive one today. - Dan G., Southeast MI
  By thebigmancat | new york, NY November 12, 2007 04:32:33 pm:
Hey man, as per Hummer, they're rebranding SUVs as the must have vehicle for victims of natural disasters. Whether it's ferrying yourfamily out of the flood zone or bringing in crates of Fluffernutters for the citizens, you're going to need one big tough vehicle to do it.

Disgusting yes. Unintentional, no.
  By Joseph A | Edmond, OK November 12, 2007 04:34:13 pm:
Lincoln knows its target market. They were raised on commercials that taught that sending the equivalent of a few pennies each day to feed a hungry child was a solution for world hunger. Today, they use carbon-credits to offset their environmental excesses, charitable donations to offset their taxable income and Minuteman PAC contributions to offset their household employment of illegal aliens. They are products of our consumer-driven age and Lincoln provides just the right measure of rational-emotive therapy. As Dan Aykroyd and Eddie Murphy quipped in their movie Trading Places: Looking good, Billy Ray! Feeling good, Louis!
  By kennethranderson | Oxnard, CA November 12, 2007 06:57:07 pm:
Love the Internet! Couldn't help but notice that the one (very) negative comment about Garfield's review is from a guy with the same name and city (imagine!) as a current auto exec who was Brand Marketing Manager for Lincoln Mercury until Jan 2007. I have a hunch his gripe isn't 100% about New Orleans. Get a grip, indeed.
  By kennethranderson | Oxnard, CA November 12, 2007 09:26:18 pm:
In the previous, I called into question in too personal terms the motivation behind the comments of another reader. I'm sorry I did that, and I wish I could delete what I said. It was wrong, petty and rude for me to do that, particularly so glibly. I sincerely apologize, particularly to that reader. I'll bow out of this forum.
  By harryconnickjrfanspace | Cleves, OH November 14, 2007 02:17:16 pm:
Defending Harry's choice to do this commercial would appear to you as nothing more than a crybaby fan's rant who didn't like your opinion. So I'm not going to speculate on his decision.



But it's obvious you didn't do your research before you wrote this piece, or you would have found that Ford has done a tremendous amount for New Orleans (and other Katrina-affected areas), earning Ford a US Chamber of Commerce award.

. Prior to making the "Hometown" ad, Ford Motor Co.:


a) donated more than $6.5 million to areas devastated by Katrina.

b) donated 275 vehicles & sent a mobile command center unit to St. Bernard Parish which also served as the St. Bernard Parish Sheriff's office.

c) volunteers donated their time in clean up efforts while others partnered with groups like Habitat for Humanity to help provide shelter to families affected by the storm.

d) More than 1,300 Ford volunteers staffed phones in 18 call centers throughout the US to accept nearly $1.5 million in donations for the Salvation Army & American Red Cross hurricane relief efforts as part of a nationwide telethon. Ford was the only automotive company to participate.



Get angry ~ be mad that Katrina happened ~ it is a horrible tragedy. A company like Ford and a man like Harry Connick, Jr., both so giving and generous of their time, money, and muscle, don't deserve your attacks and vile criticism.

  By ROBERT | WELLESLEY HILLS, MA November 14, 2007 03:51:00 pm:
In past I have defended the likes of Benetton, A-B Clydesdales re: similarly "socially sensitive" ads. This Ford spot with a lead actor totally convincing me of his sincerity, and with a decent passage of time, strikes me as true, even informative. I give it a Wow - it's the best a TV ad can be. There isn't a advertisement out there that is not in some sense exploitative. This one threads the needle successfully. Robb Kopp, Boston
  By bearadise | frankfort, IL November 15, 2007 12:14:15 pm:
That's a great response Mark, maybe you'll go buy an import, that would be much better! I love how irrational people get over crazy articles like this one. Bob, it must have been a slow news day. This is one of the worst articles I have read, it looks like the writer is the one looking to take the spotlight away from the story. There you have succeeded Bob, but only for your 15 seconds of fame.
  By ad1242 | WELLESLEY, MA November 15, 2007 03:13:36 pm:
I give the ad a thumbs up b/c it is drawing controversy and conjures emotion.


I however give Ford a thumbs down for overall company performance and believe that ads like this are about as effective in aiding Ford as throwing a bucket of water on a forest fire.


Advertising needs to be in line with executing a company's overall strategy in order to be truly effective – does this ad do that?? I would say yes in some ways as it brings emotion to the viewer, an emotion of home, of the US, of domestically manufactured cars, all that – that can sell!


If I had a say in writing this ad I would have focused more on the hometown aspect and left out the elements which display the auto's features and such. It's more about the brand and the US aspect than anything else.

  By RACHEL | NEW ORLEANS, LA November 19, 2007 10:43:03 am:
Bob - you are missing an important point - New Orleans is coming back - that is the MESSAGE the ad, we, Harry, and Ford are sending everyone including you. It's positive, it's upbeat and you know what - you think you know how emotional Harry should feel after seeing the empty lot - you cry for two years - morning noon and night - and then you get to decide when enough is enough - we are through with tears here in New Orleans - we are rebuilding, renewing, restrengthening our bonds to this great American city - I bought a Ford F150 after the storm because Ford trucks are what helped us rebuild our houses, our schools, our libraries.

You might distrust this message but you are missing the point - this is a company that helped rebuild New Orleans and this is an ad that is furthering our cause to let everyone know that New Orleans is coming back - better than before.
  By GEORGE | MT LEBANON, PA November 30, 2007 06:41:58 pm:
When I first spotted this ad, I only caught a few seconds and thought Harry Connick Jr. was doing a commercial for a charity related to the tragedy in New Orleans. After I viewed the ad in its entirety, I realized it was a car commercial. I agree with Bob. The ad is simply poor taste. - George Potts, Kolbrener USA
www.KolbrenerUSA.com/blog
  By Acruz | austin, TX August 11, 2009 12:00:42 am:
nice blog, i like this car it is very good car due to recession it is out of the market which is not a good thing.
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Alexander Cruz
Ford f250
  By Acruz | austin, TX August 11, 2009 12:03:53 am:
nice blog, i like this car it is very good car due to recession it is out of the market which is not a good thing, amazing car.
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Alexander Cruz
[url="http://sexyeditor.com/ford-f250-information-specifications-photos-and-prices"]Ford f250[/url]
:

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