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McCain's Most Vicious Attack Was on His Own Brand Name

Dissecting the Campaign That Undermined a Long-Cultivated Political Image

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Country second. Political expediency first. Strategic rigor about 18th. My friends, what a terrible campaign.

John McCain lost the election for many reasons: Bush's failed presidency, the economy, the Wall Street meltdown at the most inopportune time, the disastrous bet on towering ignoramus Sarah Palin, and not least the lavishly financed, nearly flawless campaign by his opponent, already a singular figure in American political history.

Title: Freedom
Candidate: John McCain
stars
Agency: Foxhole Productions, Arlington, Va.
Obama was relentless; McCain was reactive.
It's a testament to McCain's own place in the political pantheon, and the reservoir of goodwill it confers, that he lost by only five points in the popular vote.

Still, in the anatomy of a thrashing, it's foolish not to cast a gimlet eye on the McCain campaign itself. Because strategically and executionally, it was not merely a disaster; it was an embarrassment -- whatever "it" was, because "it" was a moving target. Over the course of two months, McCain's marketing messages were, variously:

1) Country first. 2) Maverick. 3) Don't listen to those ridiculous, un-American, liberal, intellectual, coastal elites. 4) Barack Obama is a superficial celebrity. 5) Tested. 6) Change. 7) Obama is a dangerous unknown quantity. 8) Obama is a socialist.

He should have stopped after No. 2, exactly as Obama never stopped talking about the economy, health care and education over and over and over and over no matter what flak the Republicans were shooting in his direction. He was relentless; McCain was reactive.

Obviously, the reaction didn't happen in a vacuum. The campaign was following the polls and, as we in the punditocracy like to say, throwing red meat to the base. But that was the biggest blunder of all -- first because this election hinged not on the GOP base but on undecideds and independents, and secondly because the base McCain tried whipping into a frenzy wasn't his base at all. It was George Bush's base. Karl Rove's base. This created cognitive dissonance, a weird vibe of expediency, pandering, hypocrisy and crooked talk that undermined a priceless political image 30-some years in the making.

McCain the maverick became a mythic figure and media darling precisely by not pandering, not cleaving to the party line, not sullying himself in the culture wars, not pitting some vague "us" against some sinister "them." His race for the nomination against George Bush in 2000 offered some ominous hints -- such as his visit to Bob Jones University as supplicant to the Religious Right -- but his 2008 performance was a ghastly spectacle of naked opportunism, an America hero surrendering principle to ambition at every step.

This was infuriating, and sad, but also completely unnecessary.

We're no big fans of commodifying war heroism (or, more accurately, prisoner-of-war heroism); it's distasteful and ultimately illogical. After all, lots of brave warriors have no business being president. The silver star in his logo therefore made us a bit queasy. Still, the righteousness of national service is a powerful ideal that McCain has more claim to than most. Moreover, his media-documented maverickness dovetailed perfectly. When you put your country first, you put principle ahead of politics.

That, my friends, is a brand.

A brand whose meaning the campaign began to destroy before the Republican convention ever adjourned. The selection of Ms. Palin, followed quickly by the assault on the media and other supposed elites, was an announcement to the world that John McCain -- erstwhile man of principle -- now stood for nothing but election.

It was a transparent deal with the devil, descending as the weeks went on to ever more agonizing circles of hell. A brand burned to cinders. A mythic figure transmogrified into a mythical beast. John McCain promised change, and on that promise he tragically delivered.
32 Comments
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  By RICHARD | TUCSON, AZ November 10, 2008 08:29:53 am:
A "towering ignoramus Sarah Palin"? Nice job Bob, get it out there at the forefront. Thus saving a full 50%, or more, of the population from reading the rest of your lopsided, in retrospect, drivel.

Your past political attitude and statements capped by your current superior political analysis of Mrs. Palin are worthy of your earning a brand reputation.

One best kept nameless.
  By Cornelia | Stone Mountain, GA November 10, 2008 08:54:02 am:
Oh, quite the contrary Mr. Fasanella in Arizona. This is truth and truth is hard to swallow when the pill is so bitter. But swallow it you must and be sure not to wreck any other reputations/careers, in an effort to win at any cost, along the way to the White House. John McCain ran a failing campaign. Look at the results. Towering ignoramus Sarah Palin or astoundingly ignorant Sarah Palin are terms that she alone has conjured in the mind of the GOP public and others. The 50% or more of the population - may want to read and learn from this disasterous run at the White House.
  By Pamela | Atlanta, GA November 10, 2008 09:09:45 am:
While I normally don't agree with your commentary, and I am THRILLED about the outcome of the election, I must admit I agree with your analysis from a marketing perspective. One must stay true to their brand. Although John McCain still would not have won, he would have lost being his authentic self and that would allow him to sleep better at night. Good night, Senator McCain...
  By jdavidknepper | Plant City, FL November 10, 2008 09:50:40 am:
Nearly half the electorate approved the MCain/Palin ticket. The Obama/Biden team worked harder and better, no doubt. But they had millions more in unmarked bills to spend on their effort. That they got a free pass from the media is now recognized even by the media.

By engaging in childish name-calling in the second paragraph, Mr. Garfield shows that he is hopelessly last-week. His piece is indeed, lopsided drivel.
  By Marcus | Carrollton, TX November 10, 2008 10:09:42 am:
There are many people who liked the Sarah Palin choice. I'm not one of them, but using junior high name calling is unproductive and completely unnecessary. The point of the article is that John McCain gave up the brand he created over 30 years; a brand that could have resonated with independents like me. When he became something completely different, he lost me. If only he had remembered Al Gore searching for an identity in the 2000 campaign. In each debate we got a new Al Gore.

I believe that McCain would have gotten the support of the Republican core, even if he had stayed more true to his history. Would the core have voted for Obama? I don't think so. His only chance was to appeal to the independent voters. By giving up his real maverick image and becoming a "new" John McCain, he lost that opportunity.

Marcus Miller
www.adwisegroup.com
  By KristiF8 | Dallas, TX November 10, 2008 10:47:04 am:
The point is many of us do feel she WAS/IS a towering ignoramus. I, for one, couldn't believe that of all the qualified politicos worthy of a VP nomination, McCain went with Palin primarily because she was a woman (and one most of us hadn't heard of.)

His campaign team didn't have time to get her properly vetted and many have admitted they were stunned he chose her after only briefly meeting with her. That spoke volumes to me about McCain's ability to select the right people for the right job, esp. a good, solid, educated cabinet. His option to "Let's choose a woman because she's a woman" didn't sit well with me. Instead, it made me vote AGAINST him. And that was before we came to find out how much of the towering ingorami she actually scaled. Once she was selected, the message moved off of McCain and on to Palin. How is that earning you a brand reputation? It certainly earned her one.
  By SANDY | WEST SACRAMENTO, CA November 10, 2008 11:27:03 am:
The real point is: what does a presidential candidate's campaign say about how he would actually behave as president?

If McCain couldn't even maintain the integrity of his "brand" through the election, how would he have been able to maintain it under the rigors of running the country?

I was lukewarm on Obama until I saw how his campaign progressed: Focused. On message. No pandering to special interests. Data driven. Calm in the face of adversity. And he stayed in charge the whole time -- it didn't run away without him. Good qualifications for running a campaign. Excellent for running a country.

What I don't understand is how McCain, running on Bush's legacy and making so many campaign blunders, did as well as he did.
  By cmantooth | Ball Ground, GA November 10, 2008 11:41:57 am:
If you were going for a rant, you were successful. I hope someone approves your posts before submitting. You are the biased media...

Consider me unsubscribed.
  By catsimanes | MEDFORD, OR November 10, 2008 11:53:37 am:
You left out "media bias" as one of the tired drums McCain and the GOP message machine beat ad nauseum, even going so far as to make it a featured part of the nomination night message. Of course, it was only one day after the election when Fox News' political reporter Carl Cameron admitted to withholding key information about the true extent of Palin's ignorance, and then further sullying his rep by going on talk radio and defending Palin as the "future of the GOP" in his estimation. Oops, Carl, your bias is showing, but of course the tenacity and lock step of that bias was one of the tools Mccain was counting on to sweep him into office.

McCain willingly tied his integrity to the ringmasters of hate and distortion when he signed on with the very media crafters who, in 2000, branded him as an adulterer and race-mixer because he dared have a child of a different color. This election cycle, he gambled on those very tactics- and the delivery devices, like talk radio-that have so successfully sold misinformation to the public for years.

What we witnessed was an imploding of not only McCain's brand, but the entire brand of the GOP. Their message, so muddled by neocons and the Salesmen of the Apocalypse heard daily over the airwaves, imploded on itself.

The smartest ad guy I know taught me that you can judge the health of an organization by a five minute examination of their marketing strategy. This article brilliantly illustrates that point.

McCain is left to lick his wounds and recover even a small portion of the credibility he once had. But the GOP is left with the monumental task of overhauling their message, its delivery, and its relevance in today's political arena.

It will be fascinating to watch how they respond.
  By Ed | Baton Rouge, LA November 10, 2008 12:12:34 pm:
Most of the comments are focusing on Mr. Garfields' description of Sarah Palin.
That's a shame because the description has no bearing on the rest of the piece, and the premise of the article is precisely on target.
McCain's campaign squandered it's brand equity. Sure, the economy tanked, and Obama ran a masterful campaign, but there is much more to the story. He certainly could have won. Good work, Mr. Garfield.
  By NOBLE | MARIETTA, GA November 10, 2008 12:51:26 pm:
Bob you probably did loose half your audience by calling Palin an ignoramous but the word fits and sometimes its hard for people to admit the truth. Palin is done and good riddance for now.

What I am still amazed by is how simple Obama was able to use direct mail to connect to his "fans." The emails were consistent, relevant, and always had a call to action. I think marketers in the midst of all the technology we have just don't get it. He simply kept in contact with those that came to his website. He built a relationship and it wasn't what I called "one night stand" marketing. The 3million people were transformed from email id's to people who will help Obama run the country. That may just be in theory but its marketing genius and simple. He beat McCain for 2 reason; 1. He was destined to be the first African American to hold this position and 2. He had a better BRAND with more effective communication. Period. I also think he'll triple his database list and ensure his 2nd term by using the same simple strategy. Speaking to the people...or "fans"....

Why don't more companies use direct mail more effectively?
  By Bapper | Chicago, IL November 10, 2008 01:34:42 pm:
Bob, I agree with this article 100%. What confuses me is why this publication named the McCain campaign a finalist for 'Marketer of the Year' only a week or so ago.
  By William | Walnut Creek, CA November 10, 2008 03:29:46 pm:
When an author purports to write an article discussing marketing and branding strategy in a trade publication and in its second paragraph he injects a biased "towering ignoramus" slam against one of the candidates, he violates rule one in branding himself as objective. This makes one wonder who the "towering ignoramus" really is here.

The McCain campaign marketing strategy was an absolute disaster, whipsawing McCain's brand so that it almost vanished by the time votes were cast. Obama's campaign, in contrast, stayed to its course throughout, even weathering what many could have classified as a "consummate buffoon" with the choice of his running mate. It didn't require Mr. Garfield to tell readers that.

The analysis - if focused on marketing rather than a political statement - would have stuck to the branding, strategy, message consistency and execution issues, leaving political or personal bias in the author's wastebasket.

W. Thompson
Thompson Group Marketing
Walnut Creek, CA
  By ED | NEW YORK, NY November 10, 2008 04:27:30 pm:
Its perfectly legitimate for Bob to call out his opinion about Sarah Palin - whether you agree with the sentiment or not. The choice of VP was an incredibly important (possibly the most important) marketing decision for McCain to make and it proved a disaster. Its also an accurate characterization of Palin ... even Republicans were saying she was "ignorant" of most policy issues. By the way "engaging in childish name-calling"?? I believe Ms Palin was calling out Obama as a "terrorist"... !
  By gayenel | St. Paul, MN November 10, 2008 04:29:25 pm:
Okay - I am still not getting the Obama brand. As a candidate we didn't know anything about him and now as our president we STILL don't know anything about him except his "brand". Maybe if we had a better idea of what this guy is about you wouldn't be so quick to gush over him. You are right about one thing though - Obama was relentless - at telling the American people nothing. AND I do not appreciate the attack on Sarah Palin. Shame on you.
  By pattcott | HoHoKus, NJ November 10, 2008 05:47:38 pm:
The irony of ironies is that McCain brand ran its campaign on fear. Fear was solely responsible for devouring his Country First/Maverick brand message. Mavericks don't operate on fear they operate on courage. What is so tragic is that the McCain brand could have totally owned this turf, due to the 6 years that John McCain spent as a prisoner of war in Hanoi. So why did they abandon courage? How is it that John McCain did not
recognize in the electorate that the courage he summoned in captivity was exactly what the country needed during these days of being held in economic uncertainty? The McCain brand lost this turf early in the campaign when they descended into messages of fear. "We live in a dangerous world" was one of their on going mantras. Instead of summing courage they summoned fear. This was a disaster because the electorate had already topped out on fear. Losing homes, jobs, 401k's, investments, retirement money, credit lines, and college loans was evidence enough of things to be afraid of. They did not need someone to tell them their world was dangerous, they needed someone to turn on a light in all the darkness and show them some hope for a change. Which of course is the
brand message of hope and change that Barack Obama never strayed from. The rest is history. Patt Cottingham www.genuineimprints.com
  By Bob | Anytown November 10, 2008 06:15:02 pm:
As always, my sincere apologies for injecting analysis and opinion into my column of analysis and opinion. But I'll be happy to rephrase. Palin is a "thundering ignoramus."
  By Michael G | Atlanta, GA November 11, 2008 12:58:12 am:
John McCain was a flawed brand from the get-go. The Keating Five was the demon that he never was able to morally shake and this, coupled with his regrettable treatment of his steadfast, first wife, became a personal and public albatross.

Despite his protestations to the contrary, he was in the pocket of the special interest lobbyists throughout his political career.

His legendary, volatile temperament and nasty persona could never be camouflaged by his self styled mask of a maverick.

At the start of his campaign in 2007, when "It's the economy, stupid" was merely an dim echo of the past, he openly volunteered that he would entrust this detail to others more economically qualified in his future administration. In a paraphrase of Obama cum Biden, "(the economy) was above his pay grade." And no one knew better than he about pay grades since he has been on the Federal payroll since he was seventeen years of age.

As General Wesley Clark said so honestly and apolitically, "Getting shot down and being taken a prisoner of war, does not, in itself, qualify one to be President of the USA". Yet this was always the red thread of entitlement that ran though his ill-fated presidential campaign.

The appointment of Sarah Palin vividly underscored the recklessness of this rebellious character, who from his days at the Naval Academy and beyond, defied normative discipline and demeanor, always justified under the guise of a maverick, whatever that really means as a beneficial trait.

John McCain was never a viable brand because he was always his own man and not always a man of relevance to the needs of others.

McCain was simply not able to be POTUS.

Mike McDonald,
US Naval Aviation during the Korean War
Founder, McDonald & Little
Atlanta
  By daryl orris | Minnetonka, MN November 11, 2008 08:40:38 am:
Dear Bob,

McCain goes into retirement and understands his time has come and gone.

I do object to your unfair characterization of Sarah Palin. She does have more management and leadership experience compared to President Elect Obama. We know from Palin that she has successfully served as mayor and governor. Obama is the unknown.

I was for Obama because of his position of getting out of Iraq. But then in the eleventh hour after defeating Hillary comes out with the announcement that he wants to kill Muslims in Afghanistan. Now that is truly a war that cannot be won. So get us out of one sh*t hole and put us in a deeper one.

I have my fingers crossed hoping for the best, but this new war will make Bush look like a visionary.

But as for McCain, truly he now is ancient history ...
  By DiBayley | Johannesburg, CA November 11, 2008 12:11:12 pm:
"You are right about one thing though - Obama was relentless - at telling the American people nothing." Gayenel Rice is spot on. You guys couldn't even get your President Elect to show you his birth certificate! Coming from Africa, I will have the biggest chuckle if he does, indeed, turn out to be Kenyan!

Worse than Mr Garfield's column was the constant, consistent bias of your media. Which, in fact, I predict will work against your new President in his efforts to "fix" Brand America.

The jealous will still hate America; those who had agendas before will not suddenly say "Oh, yes, but this is Pres OBAMA now, we LOVE that country"; and the rest of us? Well, we will be loathe to believe anything written by American journos anymore.

"Don't let the facts stand in the way of a good story" used to be a joke - until your media took it seriously and literally carried a man perfectly capable of walking across the finish line. Shame on all of you.
  By Chris | NYC, NY November 11, 2008 03:58:40 pm:
What is truely amazing is how small President-Elect Obama's margin end up being. If the market had rebounded a bit more in the last two weeks one wonders what would have happended. But it was 1992 all over again. Or 1980.

Most of the time I dislike Mr. Garfield's sanctimonious spewings but here (for once, ok for twice 'cause his Comcast diatribes were terrific) he is spot on with Palin. After spending a bit of time listening to her "conversation" with the french president (didn't he sound a bit like the french knight in "The Holy Grail")this 8 time straight ticket republican voter felt sick to his stomach.
  By sjwillia | Lyndhurst, NJ November 11, 2008 04:36:21 pm:
Truthfully? Sarah Palin is not exactly a towering ignoramus. However, everyone taking offense to comments about her ignorance has to know deep down that she was ill-equipped and that it is unfortunate that McCain first showed how much he was willing to give up his principles by choosing her as a marketing tool without meeting her beforehand. McCain would have preferred Lieberman, but the campaign (which ended up bigger than McCain) told him that it would be sure political suicide as far as diehard Republicans are concerned. It ended up being a spiral of dodge and throw, which is pretty hard to do when your opponent isn't playing the game with you.
Obama did tell us nothing. Nothing at all about what McCain has done wrong in his personal past, nothing about who McCain "pals" around with, no cheap shots at McCain for being a soldier (which is kind of like being a community organizer except you get to act on orders and not your own accord - just making a point. I respect soldiers and community organizers alike). What Obama did tell us (bullet pointed with detail in a half hour special, debates, and even MTV interviews) was his stance on health care, women's rights, the environment, economy, Wall Street, Main Street and many other issues (if you disagree please do a little research and see if you can't find the answers quite easily in public addresses and commercials that never once paint McCain as a bad person, just as a person with oppossing political viewpoints).
McCain did take his own brand down and it was actually very sad to witness, especially for those of us who would have considered him. He showed contradiction to the character he portrayed and pushed a "well, I'm just all around better because I just am" message and a divisiveness many of us disdain. It was most poignant for me during the final debate when McCain asked Obama to clarify his relationship with Ayers and Obama (antsy to get back the issues) did, saying it was a casual relationship and that he had only sat with him on committees and didn't know his past that well. McCain then said "Senator Obama should clarify the relationship. The American people deserve to know (paraphrase)." "Didn't he just do that?" I asked my roommate. I knew Palin had speaking points, but I didn't think McCain did. I knew McCain's stances on the issues, but that is because I listened hard. He pretty much stopped using them as his argument as to why he should be president. He spent a lot of time questioning Obama's identities without upholding his own. Mavericks don't worry about the other guy, they prove themselves on their own merit. I liked McCain before, but a campaign that showed so little judgement, a lack of a true grasp of public opinion and seemed to be fighting with the wind didn't promise a strong presidency... not something one could believe in.
  By Jack | Cos Cob, CT November 11, 2008 05:49:11 pm:
Speaking of ignoramuses, there are none larger than those who sit down at a computer and think themselves geniuses. Please stick to something you know something about which I assume is advertising and keep politics out of your columns. Your sarcasm, not to be mistaken for wit, should be left under other banners other than Ad Age.

Jack Angel, Cos Cob, CT
  By hschupak | NEW YORK, NY November 11, 2008 06:01:36 pm:
I am a diehard Democrat, but in the early going I respected John McCain even though I didn't agree with almost anything he proposed to do as potential President. By the end of the election, through his own campaign's poor efforts, I didn't have even a shred of respect left for the man. The "brand" he was got lost in a host of mixed messages, and the "brand" he became stood for selling out his principles and not much else. The original McCain "brand" became evident again only during his gracious concession speech.
And I agree with the reader who said that Obama's well-planned campaign strategy is a hallmark of an excellent President. I am THRILLED at the hope he brings us as a nation.
  By buonarti | Easton, PA November 12, 2008 12:10:09 am:
Do we now "market" presidents, vice presidents? Looks that way. We deserve the leadership we get for sure when the pros manage to hide what is waiting in the wings now. The people who put him in the White House. Be very afraid.
John McCullough
  By Bob | Anytown November 12, 2008 01:12:13 am:
To Jack Angel,

Thanks for your comment about me not presuming to opinionate on political marketing. You may be right, as I've heard that sentiment throughout the two decades-plus that I've been doing so in the pages of Advertising Age.

By the way, if you or any reader can submit evidence that the Governor of Alaska, who cannot cobble together a coherent sentence, thinks the Alaska National Guard is the first line of defense against the Russians and reportedly didn't realize Africa is a continent, is NOT an ignoramus, I'd be pleased to see it. I'd also be interested in seeing her transcripts from the five colleges she attended before finally securing a degree. But the McCain-Palin campaign declined to release them.
  By dawnyemma | Minneapolis, MN November 12, 2008 04:35:05 pm:
  By William | Walnut Creek, CA November 12, 2008 06:57:10 pm:
Mr Garfield: As reported on the front page of "The New York Times", it appears you need to retract your statement that Palin "... reportedly didn't realize Africa is a continent."

It seems the entire allegation was a hoax, perpetrated by a non-existent Martin Eisenstadt of the "Harding Institute." It worked on numerous news outlets, including The NY Times, that reports on the front page of its web site today (11/12) as follows:

"Trouble is, Martin Eisenstadt doesn't exist. His blog does, but it's a put-on. The think tank where he is a senior fellow — the Harding Institute for Freedom and Democracy — is just a Web site. The TV clips of him on YouTube are fakes."

You are not the only one to be duped here, but let this be a lesson that exuberance in bias can certainly result in egg on one's face. You can now retract one of your challenges to anyone who can show that you were in error about the list of Palin indictments you listed. Perhaps it would have been more appropriate had you retracted that one about the continent of Africa being called a country by Palin - first.

W. Thompson
Thompson Group Marketing
Walnut Creek, CA
  By JEFFREY | JACKSONVILLE, FL November 12, 2008 10:58:52 pm:
If "CHANGE" was the tagline of both campaigns, then neither was effective. Because clearly, the message didn't get through to the masses. This string of posts reads as more of the same partisan America, not one that has changed.

Real change would have us all appreciate Obama's campaign and communication skills. Real change would see us all respect the rare brand of person John McCain is. And who in this business cannot identify with Sarah Palin being forced to the front of the room to win the presentation maybe before she was prepared to do so. We get it. It doesn't take a genius to point out the obvious.

Mr. Garfield wasn't professional enough to keep his comments relevant to our business and his opinions to himself. Maybe we can all learn from his poor example and be wise enough not repeat it.

We have so many real problems to overcome, let's turn the page and actually demonstrate the change that both campaigns called for. Maybe our industry can earn some respect by leading that positive dialogue.

Jeff McCurry, Jacksonville, FL
  By Bob | Anytown November 13, 2008 12:08:57 pm:
To W. Thopmson:

Retract? No. Read the Times story again. You've got it all wrong. The "hoax" was NOT the leak; it was some guy taking credit/blame for the leak.
  By pvbinct | Fairfield, CT November 14, 2008 05:41:46 pm:
Game over. I think Patt nailed it. McCain's message of fear and mistrust might have worked if things were rosy. But selling that in this environment was crazy.

Obama took the high road and stayed there delivering a message of hope and change. Its what people wanted to hear and what was really motivating.
  By julianco | Deerfield, IL November 15, 2008 10:10:27 pm:
I don't know whether Palin was "thundering" or "towering", but she was definitely an "ignoramus" (going by the dictionary definition of "an extremely ignorant person"). Yes, Bob's right, she's ignorant. No, she's [probably] not an idiot -- maybe with a little bit of book learnin' and some coaching she'll someday know what magazines she reads -- but right now, she is just plain unlearned, uninformed, and unaware. She may indeed have more 'management experience' than Obama, but I'd rather my president learn that on the job, than learn where all those other countries are, or the difference between healthcare and job creation.

I've got nothing against Palin, and in fact, I must admit I found her truly charming at times. But we need someone in the White House who is going to garner the respect of the rest of the world for a change.

For the first time since I can remember, the world likes us again, solely because we elected Obama. I'd even go so far to say that we have the world's coolest president. I like that, even if it only lasts 4 years.
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