By: Paul Gillin on December 11, 2006
The near-total collapse of the American newspaper industry as we know it is inevitable.
By: Paul Gillin on November 02, 2011
While Facebook gets all the glory (and a fair amount of criticism) for frequent revisions to its service, LinkedIn keeps quietly getting better.
By: Paul Gillin on February 15, 2012
Crisis communications teaches that bad news can come from the unlikeliest of places, a lesson that b-to-b insurance provider FM Global learned in spades in December when it was briefly caught up in a global feeding frenzy triggered by, of all things, a transposition error.
By: Paul Gillin on June 14, 2010
BtoB's survey of nearly 400 U.S.