And Miles to Go Before He Sleeps

A Stranded Passenger Vents His Frustration in a (Fictional) Letter to American Airlines

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Rarely have I felt more empathy for an author than I do for the aptly-named Jonathan Miles, with his new 180-page epistle "Dear American Airlines," penned by the fictional but rightly disgruntled Benjamin R. Ford. With just over 30,000 miles endured so far this year on American (and nearly a million in the last decade), I like to think I know where Ford's coming from, albeit one of the few things American hasn't cost me is the chance to see my daughter get married. For a proper review of Miles' efforts, read Scott Morris in today's Wall Street Journal.
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