Their first posts on the subject deal with the "loss of theater." Paul looks at the pros and cons of automation. John, meanwhile, gets a little more specific. For example, he talks about training employees on manual and automatic espresso machines, likening it to learning to drive a stick shift.
How to Solve the Starbucks Problem
Their first posts on the subject deal with the "loss of theater." Paul looks at the pros and cons of automation. John, meanwhile, gets a little more specific. For example, he talks about training employees on manual and automatic espresso machines, likening it to learning to drive a stick shift.