CRM software market to triple by 2005

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New York--The North American market for customer relationship management software will grow from $3.9 billion in 2000 to $11.9 billion in 2005, according to a study released Tuesday by business research firm Datamonitor. Also, according to the study, revenues in the application service provider channel will grow 128% in the next five years, bringing in an expected $431 million to CRM software vendors in 2005.
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