Kana latest CRM vendor to join Web Services Interoperability Organization

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Menlo Park, Calif.--Customer Relationship Management software vendor Kana is the latest in a string of CRM companies to join the Web Services Interoperability Organization, an industry group formed to promote interoperability among platforms, software applications and programming languages in the Web services industry. Cisco Systems Inc., Oracle Corp., and SAP AG are all active members of the organization, which was launched in February in a joint effort between IBM Corp. and Microsoft Corp.
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