Where: Questex Media Group
Why:Gumas initiated Voice of the Customer programs that use customer feedback "to constantly ask and answer three basic questions: What do our customers want? Are we providing it to them effectively? And how can we do better?" This year, Questex acquired FierceMarkets, a digital media company serving the telecommunications, life sciences, health care, IT and finance industries, and SpaTrade, which has two industry portals and networking events.