NM200: Oracle

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Oracle Corp.
Location: Redwood City, Calif.
Category: computers
No matter where business customers are on Oracle Corp.'s Web site, they can always find their way home.

That's one of the most attractive features of

Although the site is so massive that people could easily forget where a certain product or service was located or how to return to the home page for basic menu options, its design eliminates that possibility from ever happening.

A search option and standard tool bar that includes links to the Oracle store, free download, support, news and events, always appear across the top of each screen, making navigation easy through the comprehensive site.

Even more impressive is its Support Web Center. Business customers in need of quick solutions have many options for technical support. Besides sending e-mail, they can access several lists of hot line and sales support telephone numbers or global company contacts for information ranging from directions to a sales office to obtaining trial CD-ROMs.

In addition to solving technical problems, companies can tap into Oracle's vast library of videos, CD-ROMs and print material. They can also check out upcoming events, such as user group meetings or Oracle OpenWorld, a forum for businesspeople to pose questions to Oracle's senior management.

Another highlight: "Quick Tour," which includes a snapshot of each product's features.

-- Carol Patton

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