Study depicts 'world-class' IT organizations

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Atlanta—World-class IT organizations spend 18% less on IT costs than median companies overall and operate with 36% less staff while still providing higher levels of strategic value to their companies, according to a new study by the Hackett Group and Answerthink.

The study also found that world-class IT organizations spend 23% more on outsourcing than median companies, focusing on technology infrastructure rather than on "riskier" areas of outsourcing, such as application development.

Another finding is that world-class companies deliver 91% of all projects to spec, on time and on budget, while median companies meet these criteria 68% of the time.

Also, 100% of world-class companies have made their senior IT executive a member of the senior management committee, compared with 69% of median companies.

To receive Hackett's world-class designation, an organization must score in the top 25% of Hackett's database in both efficiency (cost and productivity) and effectiveness (quality and value) metrics.

More information about the study is available at

—Kate Maddox

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