The heart of the matter is that in a digitized world, the traditional, multinational agency model is unsustainable and inefficient. By and large, legacy agencies have not caught up with technology, and their business model, though it has globalized, is not substantially different than that of N.W. Ayer's, the first agency in the U.S., established almost 150 years ago.
Before the Digital Age and the internet, having 100 or 200 international offices made sense. You needed local offices to ensure proper local service. But what was once a way to localize service to clients has evolved into inefficient duplication, especially as markets started to mature. Agency teams in hundreds of offices engage in essentially the same activity, resulting in significant waste and unnecessary cost to the clients. Adding to agency woes is declining profitability: Operating margins of agencies that work for the top 100 advertisers declined rapidly and now stand at about 10%, whereas a couple of years ago they stood at 12.5%. Clearly something has got to give. With clients taking a harder line on subsidizing agency operational inefficiency and waste, and with agency fees declining, the global agency model is not sustainable. It will likely be replaced by a leaner, more nimble model, still capable of giving clients outstanding business solutions but in a significantly more efficient way.
Agencies are entities of "magic and logic," to borrow an old phrase. "Magic" stands for ideas; "logic" is the supply chain. Over time, legacy multi-office global agencies evolved into organizations of "logic," distribution platforms. But as the world has become flat with technology, distribution can be streamlined and "magic" does not need 150 or 200 offices. Two of the most creative agencies of the past 25 years, Wieden & Kennedy and London-based BBH, were able to build mini networks with fewer than 10 international offices for their global clients. So have Strawberry Frog, Taxi, Fallon, Crispin, 72andSunny, R/GA, AKQA and Mother.
Engaging in central campaign management, replacing duplication in managing disparate local media and markets, enables the mini-networks. This approach, known as decoupling, is the practice of separating creation from implementation, and centrally applies translation, adaptation and localization of advertising. Decoupling is a proven way for delivering efficiency, transparency and speed through digitized work-flow platforms, saving clients millions and giving them more implementation flexibility. The approach is already highly popular in Europe and regionally with the top 200 global advertisers. Decoupling means that clients can avoid the need for local implementation through local agencies, while maintaining the integrity of the creative idea.
The new multi-hub agency model will confront CMOs and marketers with significant challenges. For starters, they will need to streamline their client-agency relationships. Many have multiple creative agencies and multiple media agencies, and the number of marketing-services agencies can be in the hundreds, with each market hiring its own. Clearly this is an inefficient way of doing business, and rosters need to be reviewed and consolidated. But when it comes to roster consolidations, most marketers go about it the wrong way -- using a standard approach, with little regard to special requirements. Instead, roster consolidation should be custom-tailored and strategic. The needs of the advertiser should be evaluated, capabilities assessed and goals established. The consolidation process is an opportunity for the CMO to identify the right strategic partner, one that is aligned with the company's objectives and strategies.
As rosters get streamlined, it will become even more important to put together a protocol for collaboration between different communication assets, especially as advertisers will be required to do more with less. With media proliferation and fragmentation, building an effective architecture of multidisciplinary collaboration globally will be indispensable.
The new streamlined marketing world will also require improving the way that marketing and procurement work together. Much of the tension between marketing, procurement and agencies can be alleviated with greater alignment of functional objectives, communication, cross-functional education and an upstream approach to collaboration. Procurement needs to be brought up in the mix earlier to be responsible for supplier engagement from a cost-assessment and benchmarking point of view, the "logic," leaving the marketing team to deal with the "magic," focusing on the creative campaigns with their agency partners.
The process of redefining the client-agency relationship will also require changing the dynamics of marketing within companies. It will require mastering technology capable of accelerating accuracy and speed to market, as marketing becomes personal, interactive and mobile. Technology and analytics experts will become an integral part of the marketing team to allow for real-time marketing.
The new agency model will result in significant savings by shifting to a pared-down hub model, avoiding duplication and streamlining localization cost. In the next five years agencies will undergo more change than in all of the past 150 years combined as they are confronted with a "show-me-the-money" moment.
|ABOUT THE AUTHOR|
Avi Dan is founder-president of Avidan Strategies, a marketing consulting firm specializing in client-agency relationships, agency search and selection, benchmarking and compensation. He can be reached at [email protected]