Simon Goodall |
Men are shopping more than ever. In 2002, 64% bought their own clothes; four years later that number was 84%, according to GQ. Around one-third of primary shoppers for groceries reportedly are now men. Yet 40% of men feel unwelcome in retail stores, we have found.
How can brands and retailers better meet male shoppers' needs? It is not about creating male stereotypes. Some men shop like women, some women shop like men and all of the suggestions below should be seen as statements of how men are, on average, more likely to behave than their female counterparts. It's important to understand why they shop. That said, here are male shoppers' five emotional drivers:
1. Men need to demonstrate their mastery of shopping.
Men like doing things they can do well. And hate doing things they aren't good at. It is not that men hate shopping, it's that in many categories they have never had the opportunity to learn how to be a good shopper. U.K. men are reportedly 3% more satisfied than women with shopping experiences because their expectations tend to be lower. So empower him to demonstrate his mastery of your category and he will come away feeling he has done a good job.
Amazon has enabled millions of men to master buying music. Consumer reviews and lists provide the bite-size analysis and context he needs to feel confident about his choices. And the recommendation engine gives him the feeling that he is discovering interesting new music for himself, a key part of feeling like an expert music shopper.
2. Performance is emotional.
Men want to know how products perform. Reasons to believe are truly reasons to buy. Performance provides a kind of "emotional functionality." It helps men feel that their choice is more efficient, powerful or technologically advanced. Performance is the way to a man's heart.
Dyson has focused on powerful suction and great design, turning the humble vacuum cleaner into an object of desire for men; it's more of a power tool for your carpet than a domestic cleaning aid. That explains why if a couple buys a Dyson, more than 50% of the male partners reportedly will take over vacuuming duties.