The Lowdown is Ad Age's weekly look at news nuggets from
across the world of marketing, including trends, campaign tidbits,
executive comings and goings and more.
Do brands still matter?
Yes, "brands are important, even to millennials, but not
necessarily incumbent brands," Sanford C.
Bernstein stated in a report this week, summarizing a
consumer summit it hosted in New York. And that could be a
troubling sign for the big companies that dominate when it comes to
ad spending. Stated Bernstein: "What we learned is that brand
authenticity -- particularly around 'trust' -- is key, not just
being omnipresent/big. Unfortunately, for many of our large
coverage companies, this runs amok of their long-established brands
as those are often identified as faceless machines of profitability
and propaganda by many consumers, not as trustworthy or even high
quality." There is hope for big brands that can cultivate trust,
the report suggested. But "so far it remains a challenge for large
companies to re-brand an incumbent brand and develop trust."
Indeed, big brands are under the microscope like never before.
Consider one recent example involving Tyson Foods.
The food company is the main target of a new "Tyson Tortures
Animals" video from Mercy For Animals, which is voiced by
Alec Baldwin. The latest video includes some of
the same footage shown in earlier videos about the group's
undercover investigation, which included Candice
Bergen on screen and in voiceover.
The videos are focused on Tyson and also call out that it
supplies restaurants including McDonald's,
KFC and Chick-fil-A. Tyson said
the latest video is a compilation of footage released months ago
that it has already addressed, noting that the farmers shown no
longer raise chickens for the company and workers shown mishandling
birds were fired. "We're committed to raising healthy chickens and
making sure they're treated properly," Tyson said. Mercy
For Animals responded that it wants to see Tyson use its
clout to change industry practices, pushing for it to replace
live-shackle slaughtering with what's called "controlled atmosphere
killing." Tyson added that it has conducted research into
Controlled Atmosphere Stunning (CAS) and other alternative handling
methods and while it has "not found them to be more humane than
conventional electrical stunning," it believes they are worthy of
more study.
French's new Buffalo Ketchup
Plenty of big food brands are trying to reclaim consumer trust
by overhauling their products as part of the so-called "clean label
movement." For example, condiment marketer
French's on Wednesday unveiled the "French's
Promise," which includes putting a new "promise seal" on products
beginning in January that pledges "Great Taste, Real Ingredients,
True Commitment to our Communities." The company says it spent 2015
refining its product recipes and "today, more than 90% of the
company's products now include only real ingredients, without
artificial flavors, colorants, dyes or high-fructose corn syrup
(HFCS)." The effort will be supported by a new TV and online
campaign. Meanwhile, French's has launched two new products:
French's Super Yellow Mustard, which uses "#1 grade mustard seeds
and more turmeric spice;" and French's Buffalo Ketchup, which is
infused with Frank's RedHot and is marketed as
"High-Fructose Corn Syrup Free." French's and Frank's are owned by
RB, formerly known as Reckitt-Benckiser.
Onto some more lighthearted news -- like Christmas sweater
marketing. Last week, Lowdown covered Skyy Vodka's
"sweater bottle" that is part of a holiday campaign. Now comes
Miller Lite, which has enlisted Brooklyn-based
street artist London Kaye to design and build a
giant knit holiday sweater-themed billboard at the corner of 7th
Avenue and 49th Street in New York City. Take a look:
Church & Dwight Co.'sOxiClean has been a big sponsor of Major
League Baseball: Its deal even temporarily muscled Tide
off the new scoreboard that Procter & Gamble Co. paid to build at its
hometown Great American Ballpark before the
All-Star Game in Cincinnati last July. But now OxiClean is reaching
deep into small-time sports for two new 30-second ads from
Ferrara & Co. featuring endorsements from the
Franklin County (Kentucky) High School football team. Zagging to
high-school sports wasn't part of any grand plan. It all came from
a fan letter the school's equipment manager, Sam
Brough, wrote to the brand with "before" and "after"
pictures of team uniforms treated with the product, said
Michael Vercelletto, OxiClean group brand manager.
He also got a jersey from the team, which he brought to the brand's
annual planning meeting, just as an inspirational aside to show
"we're impacting people's lives here." Mr. Vercelletto got such
good reaction internally to the story that he ultimately decided to
visit the school this fall, bringing a camera crew that shot
footage for the ads.
Red Robin Gourmet Burgers made two
non-hamburger marketing announcements this week. First, its two
kids' pasta meals will now officially be "bottomless," so hungry
kids can get refills of mac and cheese or pasta with sauce like its
patrons get refills on drinks and fries. The kids' pasta had been
secretly bottomless until the practice was rescinded in June, and
the chain said letters from kids and other feedback led to its
less-than-secret return. The plan was announced online with a video
featuring CEO Steve Carley, ahead of a planned
full-page ad set to run Wednesday in The Denver
Post.
Ask and you shall receive! Check out this
special announcement about our kids pasta from our CEO!! https://t.co/xdLb12rrpP
Red Robin also said it would give out free chicken burgers Dec.
10 to people with names derived from the name of Santa -- so
something like Christopher, Christine, Nicole or Nicholas will do.
(No idea whether Saint West qualifies.) It's part of the ongoing
#NameThatChicken contest for a sandwich that includes a grilled
chicken breast, arugula, fontina cheese, peppered bacon and
oven-roasted tomato aioli.
In other restaurant news, Buffalo Wild Wings is
using a variety of marketing tactics to promote the chain and its
second-year sponsorship of the Citrus Bowl. Zesty Citrus Sauce,
created in partnership with Mountain Dew, will be a limited-time
sauce available Dec. 14 to Jan. 2, and is being described as
Mountain Dew infused with lemongrass and spicy red pepper flakes.
Spectators at the game (the Jan. 1 bowl pits the Michigan
Wolverines against the Florida Gators and
will air on ABC) can get Buffalo Wild Wings
boneless wings in Zesty Citrus and Honey BBQ, as well as chicken
tenders at concession stands. A video board at the game will stream
reactions from restaurants in the team's regions: Ann Arbor, Mich.
and Lake City, Fla. The chain also said it would donate at least
$2.7 million to Boys & Girls Clubs of
America.
Meanwhile, McDonald's Canada is entering the
next phase of a contest in which restaurant employees submit menu
ideas. In the "Secret Secret Menu Challenge," burger or wrap
recipes had to use existing McDonald's ingredients. The contest was
pulled together by creative agency Cossette and the Ontario Regional McDonald's
marketing team and included a video poking fun at company secrecy
efforts.
Judging begins for the top eight
recipes, which include a McFish & Chips wrap and a Grilled
Cheese Burger. Next year, a grand prize winner will get $10,000 and
a bonus $500 for his or her restaurant. The runner up will get
$5,000, with a third place finisher netting $2,500 and the winner
of the people's choice taking home $1,000.
Finally, a couple of notes about holiday shopping.
About 15% of consumers will shop at the last minute this season,
according to a recent study from software company
Vennli. The majority -- or 69% -- of that group
plans to buy at Target, the study found, though
Walmart,
Nordstrom and Macy's are also
expected to attract late shoppers. That's good news for Target's
new Wonderland pop-up store, a game-and-activity-filled space that
will operate only between Dec. 9 and Dec. 22. "Not only are people
searching for gifts, but they're increasingly searching for
experiences," said Target Chief Creative Officer Todd
Waterbury of the effort. Meanwhile, Boston
Consulting Group is out with a new survey stating that
four in 10 millennials say they'll spend more this holiday season
than last, compared with only 24% of older generations. And 55% of
millennials said they would try a new brand this season, versus
only 36% of the rest of the population.
Some of these young shoppers will undoubtedly be looking for
brands they can trust.
Contributing: Jessica Wohl, E.J. Schultz, Jack Neff,
Adrianne Pasquarelli