Facebook Inc. users around the world reported they were unable to access its family of social-media apps, including the main social network, photo-sharing app Instagram and messaging service WhatsApp.
Some internal services used by Facebook employees, including the company’s Workplace tool for communicating among teams, is also down for some employees, according to a company spokesperson.
The outages came after Frances Haugen, a former product manager who has accused the platform of prioritizing profits over the well-being of its users, gave an interview to "60 Minutes" that aired Sunday night.
More than 125,000 Facebook users were reporting problems accessing the app at 11:54 a.m. in New York, according to website DownDetector. At least 98,000 people reported trouble with Instagram, and about 35,000 said WhatsApp was having issues. Facebook’s network of apps has more than 2.7 billion daily users on average.
“We’re aware that some people are having trouble accessing our apps and products,” Facebook spokesman Andy Stone said in a tweet. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
The issue appears to be related to Facebook’s DNS, or domain name system, records. Put simply, DNS converts domain names like “facebook.com” to the actual internet protocol addresses of the corresponding website. An error in DNS records can make it impossible to connect to a website.
The cause of the issue is “probably a bad configuration or code push to the network management system,” said Alex Stamos, former chief security officer at Facebook who is now director of Stanford University’s Internet Observatory. “This isn’t supposed to happen.”