They suffered from an onslaught of competition, too. In 2012,
major retailers, such as Walmart, Target and
Lowe's, launched the Merchant Consumer Exchange (MCX), a
mobile-payment platform. Financial-services companies also have
experimented with their own offerings. Several Google Wallet
staffers departed, including its co-founding engineer, who left for
Square, the heavily funded payments startup.
Then social-media titans jumped in. Twitter unveiled its "buy
button" and acquired a company that ties e-commerce with offline
retail. Facebook hired PayPal's president, David Marcus, to run its
Messenger app.
As the sparring continued, Apple waited. Behind the scenes it
was building Apple Pay in a very Apple way: its retail and
financial partners were reportedly kept unaware of each other.
According to Bloomberg, Apple cut deals to take transaction slices
from banks, dipping into a mobile-payment market that Forrester
Research expects to reach $90 billion by 2017. Apple also crafted
an accessible user experience, allowing consumers to store their
credit-card info inside the iPhone. Apple did not return requests
for comment.
Ben Reubenstein, president of Possible Mobile, said that other
offerings lack "the polish" of Apple's product. "The experiences
are night-and-day different." Said Rachel Pasqua, MEC Global's head of mobility,
"They've made it as tight as a drum."
So tight, in fact, that no purchasing data will seep out of
Apple Pay, which could temper marketer excitement, but should put
customers at ease. (Similarly, Google does not share data from
Google Wallet transactions, said Sherice Torres, director-commerce
marketing. "It's a user-solution, not an ad-driven or
marketing-driven solution.")
There are, however, several things about Apple Pay that seem
very un-Apple. For one, it relies on thousands of partners. Apple
typically prefers to own the whole experience, much like Starbucks
does with its mobile-payments system. With Apple Pay, Apple is
"really putting a lot of faith in their merchant partners," said
Mr. Yeager.
Some merchants aren't returning that faith. Walmart and Best Buy
have flatly refused to accept the payment, citing the costly NFC
terminals. While Apple boasts an impressive number of accepting
merchants, they represent only a sliver of the terminals nationwide
taking plastic -- around 8.2 million, per the Electronic
Transactions Associations.
Yet mobile experts insist that if consumers pick up Apple Pay,
retailers will swiftly follow. Already, several card companies have
marketed Apple Pay. And if any company can turn a market, the one
in Cupertino, Calif. can. "For something to really catch on like
wildfire on the consumer-adoption side," said Ms. Pasqua, "it takes
Apple to do it."
~ ~ ~
CORRECTION: In an
earlier version of this story, Bryan Yeager was incorrectly
referred to as Ryan Yeager.