Mobile Marketing
Ad Age 's latest report digs into how marketers
can use mobile tools to get promotions into consumers' hands at the
point of purchase.
Mass-market mobile couponing isn't exactly ready for prime time,
but there are several steps in motion that will soon make it a
reality. The first is replicating the aggregation functionality of
a free-standing insert, the largest couponing category, through a
hybrid model—coupons delivered digitally but printed at home,
then scanned or manually accepted at some retailers or merchants.
Referred to as "printables," nearly 60% of consumers seek these
coupons online each month, according to a BIG Research/Valassis
eCoupon survey.
As of Feb. 28, Valassis Red Plum and NewsAmerica SmartSource
(which together represent 86% of traditional couponing) joined
forces to share content -- that is , the coupons they offer through
each of their sites -- significantly increasing the coupons
available to shoppers on both sites. Valassis, as of January, made
a similar deal to extend the reach of its site by connecting with
AOL's Shortcuts digital-couponing program. That deal distributed
coupons from 7,500 grocery stores and gave access to about 127
million U.S. consumers.
The next innovation -- paperless or load-to-card coupons -- is
one step closer to mobile couponing, as those discounts are
delivered via the web or mobile and also redeemed digitally and
through a consumer's loyalty card. Programs such as Cellfire, AOL
Shortcuts, Safeway's just4U,
P&G eSavers, Coupons.com and Kroger all have paperless coupons.
Consumers register at one of these sites to access coupons,
choosing their local retailer and entering a loyalty card number.
The setup is relatively easy, and coupons then get fed to a virtual
cart. Upon "checkout," those offers are attached to the
loyalty-card number.
Coupon-industry veteran and consultant Stan Roach said that 2010
was the turning point for paperless, as leading grocery chains like
Kroger and Safeway rolled out paperless systems and become some of
the 5,000 stores that accept paperless. "And the retailers who have
not yet adopted, including Walmart, Albertson's
and Winn-Dixie, have RFPs out to look for solutions," Mr. Roach
said, estimating by the end of 2011, 15,000 stores will accept
paperless coupons.
Then there's mobile phone-based redemption. In 2008, Cellfire
announced a pilot program with Kroger that used a simple cellphone
app to aggregate coupons, with Procter &
Gamble, Clorox, Del
Monte, General Mills
and Kimberly-Clark participating in the test . But "we were too
early and it couldn't scale," said Cellfire CEO Robert Drescher of
the effort.
It kept trying until something worked and has since created
barcode-scanning coupons with JCPenney, deals for
Virgin America and put coupons on Fios-connected TVs. It has a
smartphone app on all major platforms and a load-to-card
website-coupon aggregator. With paperless coupons, some retailers
decide to go their own way, and some are partnering. Some CPGs also
want control (P&G has its own load-to-card program). Mr.
Drescher's goal now is to make it easier for CPGs to connect with
merchants and standalone paperless programs so they can "select
their couponing program by demo and store and be able to easily
control the offers."
ABOUT THE AUTHOR
Kathryn Koegel ,
founder of Primary Impact research consultancy, is author of
several Ad Age Insights white papers.