With Forrester predicting online shopping will reach $370 billion by 2017, retailers are fighting hard to get consumers to visit stores -- and provide a quality experience when they get there.
Seven Ways Retailers Are Embracing Tech

The trick is matching the convenience, speed and depth of information in-store that the online world easily provides. Also taking priority: time-saving techniques like virtual try-on; faster, more secure checkout; and protecting customers' information. Consumers "expect the in-store experience to match the convenience of online," said Chris Donnelly, global managing director of Accenture Retail. Evidence the growth of mobile payments, which Accenture said will quadruple to $630 billion by 2014.
But retailers have a lot of work to do technologically. About 70% of retail executives said they plan to refresh existing software in the next three years, and only 26% have capabilities now that allow consumers to use mobile devices to make a transaction inside physical stores, according to a recently released National Retail Federation survey of 200 retail executives in the U.S. and Europe conducted last fall. Here's a look at what might be in store.
1. 'Social proof'-enabled tech
Brick-and-mortar retailers are making the equivalent of online
reviews available in-store, said Jason Goldberg, VP-commerce
strategy at digital-marketing agency Razorfish. SnapTag, which Mr. Goldberg
described as a new, more aesthetically appealing take on 2DBarcodes
developed by SpyderLynk, lets consumers use mobile phones
to take a picture or scan a specially designed tag to receive
information, coupons and more. Kiehl's, for example, is using
SnapTag on its mobile app.

2. Personalized information
Accenture Technology Labs offers an enhanced tab based on its
technology codenamed WeShop for retailers' mobile shopping apps.
From their phones or tablets, users can get information about a
specific product tailored to them based on their social-media data.
For example, Brent Blum, digital-experiences R&D manager at
Accenture Technology Labs, said a person shopping for a TV who has
shown interest in technology would receive a more complicated
description about a particular TV than someone who has shown
interest in history and nature.
3. Virtual try-on
The app StyleWhile allows users to choose a model that looks like
them or get a personalized model to "try on" looks, including
apparel, footwear and accessories. It also offers advice from style
bloggers and the ability to buy items directly from the app. The
app has so far partnered with Saks Fifth Avenue, Alexander Wang and
My-Wardrobe.com, with more retailers expected in 2014.
4. Body scanning
This would be a tough one to do from home: Brands such as Athleta,
Betsey Johnson, Seven For All Mankind, and Banana Republic have
partnered with Me-Ality to help consumers find their best-fitting
styles. After a quick body scan, shoppers receive a custom shopping
list of clothing suitable to their measurements. Over 1 million
people have used this complimentary service, according to Me-Ality.
The body scanners are available at five Bloomingdale's
locations.

5. PIN and chip
Say goodbye to traditional magnetic-stripe credit cards, as PIN and
chip technology, widely used in Europe already, begins to take hold
in the U.S. via EMV "smart chip" technology. (EMV is a joint effort
between Europay, MasterCard and Visa.) The NRF recently
recommended the usage of this technology, which has a chip in the
card and uses an encryptable personal-identification number, making
the card "essentially useless" to thieves, said the NRF.
6. Bluetooth low-energy beacons
A technology called iBeacon from Apple lets iPhone 5 and iOS 7
devices to communicate with retailers, telling them where shoppers
are in a store, allowing them to push personalized coupons and
deliver other information directly to phone. "Almost every retailer
we work with is in flight with some sort of pilot," said Mr.
Goldberg. "Retailers like American Eagle Outfitters and Macy's are
using the technology in certain stores, partnering with the retail
app Shopkick. Qualcomm uses a similar technology via its
Gimbal platform.
7. Digital wallets
There are several options in this evolving space -- Square, Coin,
Google Wallet and other
hands-free payment technologies store debit- or credit-card numbers
and redeem coupons via mobile phones. Some can actually harness
location-tracking technology. These options essentially do away
with the traditional cash wrap at a physical store as store
associates complete sales via tablets.