If you've read Groundswell, you know that we
analyze participation on a ladder, with different consumers
reaching different rungs. At the top are activities that demand a
lot of participation and creativity, like the Creator group that
blogs or uploads video. In the middle are activities that are
easier, like reacting to content (Critics) or Joining a social
network (Joiners). Near the bottom are the people just consuming
the stuff, the Spectators. The Inactives do none of these
activities. The groups overlap -- most Creators are also
Spectators, for example.
This year's numbers from the U.S. and Europe are similar to last
year's, because social has stabilized and saturated. Now 73% of
Americans and 69% of Europeans are in the Spectator group. Only the
Joiner category grew significantly, reinforcing the idea that
Facebook has replaced the web as the center of online attention for
many.
But the really spectacular numbers in this year's results came
out of Asia. Among the people we survey in metropolitan areas in
China, 96% are Spectators and 76% are Creators, who actually
generate social content. In metropolitan India, 96% are Spectators,
and 80% are creators. Can you imagine living in a society where
eight of 10 online adults were blogging, publishing web pages or
uploading video?
What can you learn from this? A few reflections:
-
Online social activity reflects a universal human
connection. We are all social. Facebook and its regional
comparables, like Sina Weibo in China, are now part of the social
connective tissue everywhere there is Internet (or
smartphones).
-
Strategies aren't the same everywhere. The
more active social consumers in India demand a different strategy
than the more passive ones in, say, Germany, where only one in
three online consumers is in a social network. Creative approaches
treat these cultures differently or even connect across borders,
like Smirnoff's Nightlife Exchange
Project with Vice Magazine.
-
Look to Asia for innovation. The next big
social trend -- the next bend in the road after Twitter and
Facebook -- may be emerging from those Chinese consumers. Watch for
it.
ABOUT THE AUTHOR
Josh Bernoff is
senior vice president, idea development at Forrester Research and
the co-author of "Empowered: Unleash Your Employees, Energize Your
Customers, and Transform Your Business," a management book that
teaches you how to transform your business by empowering employees
to solve customer problems. He blogs at blogs.forrester.com/groundswell.