Google Confuses NYC Tourists in Subway System

Don't Count on Its Maps Ads for Directions

By Published on .

Google wraps the shuttle train
Google wraps the shuttle train
We wrote awhile back about how Google was advertising its transit directions for Google Maps in Chicago and San Francisco. Well it has added New York City transit directions and brought its ads to the Big Apple, wrapping an "S" shuttle train that runs between Grand Central and Times Square. Trouble is, the directions it gives in the ads aren't always correct.

Specifically, we spotted this erroneous tip inside the train car: To get from Grand Central to Madison Square Garden, take the 1, 2 or 3 train and then walk to 4 Penn Plaza. Only the 1, 2 or 3 train doesn't run through Grand Central -- it goes through Times Square. Oops!

Last night we emailed both Google and CBS Outdoor, which sells the subway ads, to see if either knew about the problem or planned to fix it. We're waiting to hear back. In the meantime, better stick to those MTA-sanctioned maps when traversing the NYC underground. They might be terribly designed but at least they're right.
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