DigitalNext
The Key Issue Isn't Free or Paid Media, but 'How Can We Regain Consumers' Trust?'
The Way We Now Target and Reach Consumers Is Great for Scale, but It's Also Created Chaos and Unease

Many wise minds have espoused the merits of the ad-supported
business model, where consumers get free services or content so
marketers can "push" ads to them. The venture capitalist Fred
Wilson made the case in a recent blog post, writing that the push-ad or "freemium" model
"is a fantastic way to support services that want the broadest
adoption and want to be free… Think about the Super Bowl,
the Olympics, the Presidential Debates, the news … These
things are ad-supported and free for anyone to watch… It is
good for society for these things to be available to the broadest
audience." Sounds good in theory, but it doesn't always match the
marketing reality. The free-content/ad-push model of traditional
media worked because it rested on tightly controlled and trusted
media channels, allowing the laws of scarcity to raise media value.
In today's Wild Wild West of free services and content, no such
scarcity exists, thus cheapening media value for everyone. And
while the "freemium" concept does solve the scale issue for
marketers, all the marvelous technology available for reaching
consumers directly is sacrificing their trust –- the most
important ingredient marketers need to monetize programs. Most
marketers can regale you with war stories of how hard it is to
create trust in these free environments, for content or services.
The consumer is inundated with ads she can't turn off, or she is
waiting for a "gotcha moment" she knows is coming from some brand
or other. To make trust matters worse, there is the sheer tonnage
of increasingly creepy, algorithmically accurate push advertising,
filtering the consumer's digital world through the predictive
model's rose-colored glasses. Try building a sustainable, trusted
user franchise within that type of dynamic. Welcome to the new
marketing trust gap. What are thoughtful marketers to do? We can
begin to design new types of media inventory -- call them "trust
ads" -- based on consumer choices: an opt-in/ pull marketing
paradigm. This would include platforms where people have powerful
tools to pick which brands they want in their digital lives and new
types of scalable networks that are distinct from content sites or
social networks by creating trust through connecting people who
share similar interests. By giving consumers choices ("pull" rather
than "push" technology) trust goes up and so do the chances for
efficient marketing ROI. It's time to pivot the free-platform
debate into a practical discussion of how marketing-technology
platforms (free or paid) can support the urgent, emerging need for
trust-marketing innovation.
ABOUT THE AUTHOR
Judy Shapiro is CEO/
founder of engageSimply; a social commerce technology venture and
chief brand advisor at CloudLinux. Her blog, TrenchWars
provides insights on how to create business value on the
internet.