The Criteo ads are keeping my shorts "top of mind," but at what
cost to Zappos, whose brand is emblazoned across the ads
themselves? |
There's a heatwave in New York City, as you may have heard, and I
found myself in need of shorts appropriate for polite company, and
not just painting the kitchen. I hate trying on clothes at stores,
so I surfed over to my favorite apparel website, Zappos, now a part
of Amazon.
After a few clicks, Zappos' recommendation engine
went to work and started offering me the selections that people who
looked at the same shorts I did ultimately bought -- a cool idea
and a feature that has been useful to me in the past.
Then, I abandoned the search and did something
else. That's when the weirdness started.
In the five days since, those recommendations have been
appearing just about everywhere I've been on the web, including
MSNBC, Salon, CNN.com and The Guardian. The ad scrolls through my
Zappos recommendations: Hurley, Converse by John Varvatos,
Quicksilver, Rip Curl, Volcom. Whatever. At this point I've started
to actually think I never really have to go back to Zappos to buy
the shorts -- no need, they're following me.
I realize I'm considered by marketing folk to be at some place
they call the "purchase funnel," if you can really say that with a
straight face about a $55 pair of shorts. As a media professional
covering online advertising, among other things, I know why I'm
getting these ads. But as a consumer I'd be creeped out by it, and
definitely a little annoyed, kind of like the morning my Facebook
connections started popping up on sites around the web.
It so happens these ads are some of the most transparent I've
ever seen on the web. There's a "Why are you being shown this
banner?" link on the bottom, which takes you to the source,
Criteo, which takes you to a comprehensive
opt-out page. Criteo is a re-targeting firm whose pitch to
e-commerce sites is "re-engage with lost prospects via personalised
banners across the internet." They charge on a per-click basis, so
Zappos/Amazon are only paying for clicks, not on a CPM basis. Since
I've leaved through my recommendations a couple times, Criteo
earned a few pennies from re-targeting me.
The Criteo ads are keeping my shorts "top of mind," but at what
cost to Zappos, whose brand is emblazoned across the ads
themselves? As tracking gets more and more crass and obvious,
consumers will rightfully become more concerned about it. There's a
big difference between serving an auto ad to someone who's visited
Edmunds.com in the last month and chasing them around the web with
items once in their shopping cart. (For the record, I was just
browsing and never even loaded a cart).
If the industry is truly worried about a federally mandated
"do not track" list akin to "do not call" for the
internet, they're not really showing it. As ads become more
persistent and more customized, consumers are going to demand one
place to opt out of everything, and not to have to check boxes at
Criteo, Yahoo, Google, Blue Kai or whoever else is targeting them
that day.
Those ads on Route 66 are retro novelty, but imagine a web where
you're just pestered by persistent ads. If that's where we're
headed, I'll be taking the next exit.