Send us your stories
Got a tale to tell about when you realized that marketing would
never be the same? We'd like to hear it. James Othmer, author of
'Adland: Searching for the Meaning of Life on a Branded Planet,'
will choose 10 favorites to run in AdAge.com, and reward winners
with a signed copy. Send submissions by March 1 to
[email protected]. What does Othmer, he of the
workmanlike creative career and creeping cynicism, know about the
perpetually changing landscape of adland?
After all, I never had my name on the door of an agency. Never
ran a big agency creative department. The trades never published a
picture of me dressed in black, with a ponytail and sunglasses,
beneath the headline "Hot Commodity." I never reaped an IPO
windfall, created a famous Super Bowl spot, cracked the digital
code or wrote a phrase that would become part of the vernacular,
like "Just Do It" or "Think Different" or "Where's the Beef?"
But, for more than 20 years I made ads. One out of 50
probably ever made it out of the agency. Maybe one out of 500 ever
made it on the air. But some were smart or funny or surprising
enough to make bad meetings good. Others made clients with one $300
million foot out the door step back inside to reconsider. Sometimes
I sold the proverbial big idea. Sometimes all I did was say
something that made someone else's big idea seem even bigger.
And sometimes I was simply a halfway reasonable, adult mind in
an industry that wasn't always.
Here's what happened: In 20 years I went from earnest, wide-eyed
junior copywriter to big agency golden boy to disillusioned,
bitter, corporate burnout, then, briefly, back to golden boy, then
to capable veteran and finally back to corporate burnout, but this
time without the bitterness or disillusionment. Because really,
there is no reason for a rational adult to be disillusioned with
advertising. With medicine, or art, or the Peace Corps, maybe. But
saying you're disillusioned with advertising is like saying you're
disillusioned with politics or the porn industry.
What did we expect, fulfillment?
During my career I survived some 14 rounds of layoffs, downturns
in the industry and the economy, takeover threats, IPOs, 16
creative directors, 13 CEOs, the demise of one great agency and the
ongoing collapse of another.
For this I was given more money than I ever would have made in
my father's well-intentioned career of choice for me: mason's
laborer and, if I played my cards right, bricklayer.
Because of advertising, I got to travel the world and meet many
smart, talented and powerful people, from CEOs and artists to
four-star generals and Carrot Top.
Because of advertising, I got to follow and occasionally lead
and make hundreds of friends for life.
When I left advertising a few months before my novel was
published, I was indeed ready for a change. But it is important to
note that I never hated advertising or felt that I was above it (in
fact I was often humbled and awed by the superior ad talent of
others). I had just felt for the first time in my life that I ought
to be doing something else, something I wanted and needed to do
more.
Then, while doing press for my novel, a funny thing happened.
While some questions were about the book, most were about
advertising. Why was it such a huge part of our culture? Was it
responsible for globalization? The downfall of our youth? What's
the most despicable ad you ever made? The most despicable thing you
ever saw?
My answers surprised me. Rather than rattling off witty
renunciations of my past and the industry that had employed me, I
found myself publicly defending advertising, and then, later,
privately thinking about its role in my life and our culture more
deliberately and sincerely than I had in the previous 20 years.
I worked during an amazing time in adland. I started out working
for remnants of the Draper era and left during its most profound
change since the invention of TV. As a novelist and journalist who
happened to have spent two decades making ads, I thought I could
tell a version of advertising's story you wouldn't find in a CEO
memoir or from an outsider.
The simple answer to my friends in advertising is that I had
come back to the scene of the crime because I was writing a book. A
guy's got to make a living, right? The real answer, of course, is
much more complicated, and if I had an answer for their questions I
probably wouldn't have been interviewing them to begin with.
During my time on the road I spoke with hundreds of people at
dozens of agencies. Creatives. Planners. Account execs. Digital
wizards. CEOs. Consultants. I sat at conference tables, looked at
reels and stared into speakerphones as people pitched and bitched,
getting excited and frustrated by ideas in real-time. "Embedded" is
a word I'd taken to using to impress people, if only because it
made me feel Anderson Cooper-ish.
I was fascinated by what they did but more importantly, why they
did it. Why do any of us do what we do, and is it a job, a
profession or a vocation?
Is it a calling, or a finding?
At first, when I tried to wrap my head around the entire
advertising industry, it made my brain hurt. The mere thought of
the myriad possible futures for digital advertising or media tended
to make me curl up in the fetal position in a dark, brand-free
room. I felt under-qualified, inadequate, analog. But when I
approached the business one conversation at a time, one campaign or
agency visit at a time, it made me feel somewhat better if only
because I came to realize that most of us don't have it all figured
out yet -- the industry or our vocation -- either.
Is this book comprehensive? Hardly. It is simply an attempt to
better understand something that has been such a large part of my
life, and our culture, for so long. And by the time you read this,
it will have changed all over again.
The Death of Darrin
Stephens
Advertising as I knew it began its death rattle in the fall of 2000
in an old, dark, off-off-Broadway theater on the far west side of
midtown Manhattan.
Over the years the theater had been the home to world premiere
performances of works written by the likes of Arthur Miller, Sam
Shepard, Edward Albee and August Wilson. But on this day the
theater's modest stage was going to be home to a different kind of
performance, a one-day-only world premiere written by a previously
unpublished playwright, a nobody.
This performance would definitely contain elements of drama. And
almost certainly tragedy. Most involved in the production, and by
this time there were dozens of us, were fairly certain of this, but
the degree to which it could be classified as tragedy or comedy
would ultimately be decided not by the author (me) or the cast (two
starving actors), or the producers (the Madison Avenue office of a
global ad agency), but the audience, which was expected to total
all of five extremely impatient and not particularly happy people
(our clients) absolutely predisposed to hate everything they were
about to see.
The reason we were in this venerable theater was to make one
last desperate pitch that promised a strategically focused, bright,
shiny, globally synchronized and brilliantly branded future to our
mega-client of several years which, by the way, desperately wanted
to fire us.
If pressed to classify the type of production we were about to
put on, I would have called it a farce.
Because I knew that even if Russell Crowe, Philip Seymour
Hoffman or Sir John Gielgud took the stage that afternoon and had
channeled the spirit of David Ogilvy, Jay Chiat and the original
Young and Rubicam, our clients still would have hated it, still
would have fired us. In their eyes, we were too big, too slow to
adapt to a rapidly changing marketing landscape. In their eyes,
time had passed us by.
It was my idea to try to sell this non-traditional,
digitally-inspired future to a megabrand in this flesh and bone,
sub-analog space. If they wanted nimble and out-of-the-box, we'd
give it to them live, in a theater, with real actors and stage
props and lighting and signed black-and-white head shots of
Pulitzer Prize-winners on the lobby walls.
Why a theater? Advertising was entering a new age. Beyond the
30-second TV spot. Beyond print ads in People magazine. Then, of
course, there was that thing called the internet. No one in big
agency advertising seemed to know what to do with it yet (beyond
buying smaller digital shops that were better at pretending they
got it), so why should that stop us from pretending that we got it,
that we were experts? We chose a theater because we felt that a
live performance in an artistic environment was the last thing our
clients expected from a dinosaur of an agency like us, and on stage
we could dazzle them with the countless unexpected,
non-traditional, highly effective ways in which they could connect
with their ideal customer.
Plus, all of our previous old-school, "traditional" attempts to
save our asses had failed miserably.
Even though it was a daring idea, I knew we were doomed. Mostly
because I (as well as, I suspect, almost everyone else in the
business at the time) had no idea what the bright, shiny, digital
future of advertising was. After all, in 2000, YouTube was years
away from its inception, and the guy who invented Facebook was all
of 16 years old.
And did I mention that the client hated us?
In fact, if my voice counted in such matters, we wouldn't have
been spending insane money, easily several hundred thousand dollars
for a two-hour presentation, pitching an account to marketing
officers that clearly did not want us anymore. I'd said as much six
months earlier after they'd put us on notice. I'd said as much soon
after that when they'd put us on double secret probation.
And I said it again on the day of our last presentation two
months ago, another do-or-die last-chance meeting during which we
prostrated ourselves before them in another lavishly appointed
conference room filled with motivational videos, PowerPoint decks
and stacks and stacks of foam-core storyboards, dozens of
creatively inspired, insight-driven campaigns from the New York
office's finest as well as from our network around the world --
London, check! Hong Kong, check! India, check! Australia,
g'day!
One of the reasons we had gotten the account in the first place
is that global capabilities had been the big thing in the
merger-crazed 1990s (now, apparently, it's small and nimble, but
that could change by the time you finish this paragraph). A
far-reaching global network had become an absolute must for monster
brands, and our network was so bloody global that there were times
we could have used United Nations interpreters to have a simple
strategic conference call among regional creative directors, which
in retrospect probably wasn't a good thing.
Anyway, the result of the last meeting, which we had sworn would
be our final attempt to salvage the business, is that they were not
impressed. They were going to put the account up for review. This
was a not particularly subtle way of telling us that we were
history.
Being put up for review is akin to having your spouse announce
in front of everyone you know that he or she no longer loves you
and for the next several months he or she will be seeing other
people -- dozens of smarter, younger, cooler people, many of whom,
by the way, you know quite well -- and then having all sorts of
kinky, experimental sex with the most interesting and promising of
them, probably no more than six, often doing many of the things
that you may have once suggested but were never allowed to.
Sometimes during this process your spouse will describe his or
her ongoing antics in excruciating detail for you. Sometimes you'll
simply read a steamy, anonymous, insider's account of it in the
press. And then, after up to six months of this, six months of
holding your tongue and continuing to do all of the dishes and
dirty laundry and seeing to the upkeep of the home you once shared,
the children that mean so much to you, you will finally get your
chance to say -- after I've given you every ounce of my energy and
passion for the last xx years, after trying to rekindle better
times with romantic weekends and couple's counseling, after he or
she has slept or flirted with just about every one of your friends
and neighbors, not to mention several total strangers -- "Here's
how I've changed, sweetheart, here's why and the extent to which
I'm willing to publicly humiliate myself to win you back."
At that point, if you were the client (or spouse) would you want
to take you back?
Sometimes, in a rare instance, a client will put an account up
for review to light a fire under its agency, secretly hoping that
the agency will snap out of its complacency and produce brilliant,
winning work. But this clearly was not one of those instances.
At that point, if our client was to light a fire under us, it
would not have been with a match. It would have been with a
flamethrower, and we would have been lashed to a stake, neck deep
in dead storyboard kindling.
In part, this is because the people who hired us -- old-school,
big-time money people -- were no longer there. They had been
replaced on almost every level, most notably by a pair of young,
progressive, meticulously dressed, ambitious marketing executives
who clearly wanted nothing to do with the likes of us -- an old,
stodgy advertising behemoth whose upper management was bloated on
recent IPO cash and had taken its collective eye off the ball.
What this new regime wanted was what every smart brand steward
wanted in 2000: a smart, nimble, young, hip, hungry shop that had
some kind of handle on the world of digital, a.k.a. new media
a.k.a. "non-traditional" advertising.
"We absolutely should not participate in the review," I told my
creative director six weeks before the pitch. "They despise us.
They sneer at our global network. They detest our musty,
1950s-d?cor offices. They can't stomach our -- okay, my -- bad
fashion choices. We embarrass them. We could show them the most
innovative, strategically brilliant work possible right now, and
they would not buy it."
What I didn't say is that I didn't blame them because we really
didn't know the first thing about "non-traditional" advertising. At
the time, asking an agency like ours to do non-traditional
advertising was like asking Dick Cheney to be a contestant on --
and win --"Dancing With the Stars."
We were at the time a 77-year-old institution, famous for
building brands through solid, sometimes outstanding work, yes, but
also through relationships (cocktails, favors, expensive dinners).
We were the kings of the $2 million commercial shoot. We had
offices in every corner of the world and profit centers, I mean
subsidiaries, on top of subsidiaries. And of course, we could fill
a football field-sized conference room with earnest,
interested-looking suits and high-priced, jaded, arrogant creative
talent like no one else.
The internet? ... Non-traditional? ... That was beneath us.
"Don't worry," said my creative director. "We just had a
meeting. And we're totally not gonna pitch."
Two weeks before the presentation, I was put in charge of the
pitch that we swore we would not do.
Thirteen days before the presentation that we swore we would not
do, my creative director went on vacation. The next morning, a
Friday, I decided, with apologies to Mickey Rooney and MGM, to put
on a show.