AOL still feeling pains

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America Online appeared not to have solved its slow-access problems as of Jan. 15 and had put up a note on access pages stating the service would not be available for 15 or more minutes. That 15 minutes has turned into more than five hours for some users. The service delay is reminiscent of the massive outage that put AOL out of commission last year. AOL did not return calls for comment about the sitaution.

However, a spokeswoman for the legal department at the online service company did say no resolutions have been reached in three class-action suits filed by citizens in California, Illinois and New York on Jan. 14 against the online service for failing to provide ready access. The suing subscribers cite the new flat-fee pricing plan offered by AOL during the fourth quarter of 1996 as responsible for a slower experience and for long waits to get online.

Copyright January 1997, Crain Communications Inc.

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