Used-car dealers win one

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Independent used-vehicle retailers provide used-vehicle buyers a more satisfying sales experience than the average new-vehicle retailer because consumers find the transaction moves quicker with less pressure, according to a study released by market researcher J.D. Power & Associates. The average price paid at an independent dealer is about 18% less than at a new vehicle dealer, it said.

Copyright October 1996 Crain Communications Inc.

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