To recap, the latest -- and arguably largest, thus far --
backlash against the chicken chain started last week when an
interview that Mr. Cathy, the company's president, did with the
Baptist Press hit the web. In it, he reiterated the chicken chain's
support of what he considers traditional marriage. "Guilty as
charged," Mr. Cathy told the magazine. "We are very much supportive
of the family -- the biblical definition of the family unit. We are
a family-owned business, a family-led business, and we are married
to our first wives."
First to object were marriage-equality activists long outspoken
about what they view as a basic civil-rights issue and who are
angered that the company funnels millions to anti-gay,
pro-traditional marriage organizations like Exodus International
and the American Family Association that work actively to prevent
gay people from legally marrying their partners.
But in recent days, others have come out against Chick-Fil-A. In
short, it's not just the usual suspects anymore. "With regard to
this issue, you have to recognize that we're at a point in this
issue where public opinion is dramatically shifting from opposition
to support" of gay-marriage rights, said Adam Mendelsohn, a
crisis-communications expert at public-strategy firm Mercury.
And Chick-Fil-A is running the risk of appearing
anti-equal-rights in the minds of those who see this as opposition
to gay marriage as a civil-rights problem. "For some people, they
see this as the next phase of the civil-rights movement. Five years
ago, 10 years ago, popular opinion did not support this issue. You
didn't have large groups of people prepared to vocally take this
issue on." That's not true anymore, Mr. Mendelsohn said.
Case in point: the Jim Henson Co. On July 20, the company, which
had been working with the chain to create products for its kids'
meals, announced it would sever its relationship with Chick-Fil-A
via a statement on its Facebook page, and would donate the money it
had received from Chick-Fil-A to the Gay and Lesbian Alliance
Against Defamation.
Word then got out that some Chick-Fil-A locations had posted
signs that said they were "voluntarily recalling" the Jim Henson
kids' toys because of a safety issue, sparking even more ire among
those upset with Chick-Fil-A's stance. Chick-Fil-A said in a
statement to Ad Age that there was indeed a safety issue with the
toys, that the recall was unrelated to the Jim Henson announcement
and that it was only coincidence.
And politicians are speaking up, too. Boston Mayor Thomas Menino
told the Boston Herald: "Chick-fil-A doesn't belong in Boston. You
can't have a business in the city of Boston that discriminates
against a population. We're an open city, we're a city that 's at
the forefront of inclusion."
And just this week, Chicago alderman Proco "Joe" Moreno said
that he will block Chick-Fil-A's attempt to build a location -- the
city's second -- in the Logan Square neighborhood. "Because of [Dan
Cathy's] ignorance, I will now be denying Chick-fil-A's permit to
open a restaurant in the 1st Ward," he said in a proposed opinion
piece that was also sent to Chicago Tribune reporters.
Even Chicago Mayor Rahm Emanuel supported Mr. Moreno's stance.
"Chick-Fil-A values are not Chicago values," the mayor said in a
statement to the Tribune. "They disrespect our fellow neighbors and
residents." Of course, whether a city can actually prevent the
chain from coming in on the basis of religion -- after all,
Chick-Fil-A is not actively discriminating against customers who
walk in the store -- is another issue.
Not that Chick-Fil-A has been left out in the cold alone.
Conservative groups and figureheads have come in to stand behind
the chain and its values. Former Arkansas Governor and Republican
presidential contender Mike Huckabee proposed on Facebook that Aug.
1 be Chick-Fil-A Appreciation Day. "The goal is simple: Let's
affirm a business that operates on Christian principles and whose
executives are willing to take a stand for the godly values we
espouse by simply showing up and eating at Chick Fil-A on
Wednesday, Aug. 1," said Mr. Huckabee on the event's Facebook
page.
"They have a right to state whatever it is they want to state,
but it's a big risk," said Hunter PR managing partner Grace Leong.
"These are super-controversial statements, and they're igniting the
ire of people who don't agree with them."
Chick-Fil-A isn't offering up much more on how it plans to
handle the issue, or whether it will continue to donate to
pro-traditional marriage groups. Its only said in a statement from
last week in response to the backlash that it intends to stay out
of the policy debate moving forward, but marriage equalty
supporters are doubftul Chick-Fil-A will stay out of politics
unless it stops giving to pro-traditional-marriage groups, which
they see as integral to the policy debate.
The PR challenge the company faces now, which is different from
the ire it tends to incite when it makes these kinds of statements
about its beliefs -- the company is no stranger to backlash -- is
more high-profile with city governments on the attack. The company
has already alienated a group of consumers, but rather than stand
firm and continue to defend its position, it has gone mute. "A bit
of a misfire was the press release saying, 'We're taking ourselves
out of the conversation,'" said Ms. Leong. "Taking yourself out of
the conversation is a weak follow-up. If you say 'This is our
position,' say it boldly and stand behind it."
~~~
Contributing: Alexandra Bruell