Together, the two developments are enough to rattle the nerves
of marketers seeking to avoid expensive court cases and consumer
backlash to bad PR.
The FTC change involves how marketers are allowed to frame
settlements. Companies used to get some cover with language stating
that the FTC's order is "for settlement purposes only" and does not
equal "an admission by defendant" that "the facts alleged in the
complaint, other than jurisdictional facts, are true." Ad lawyers
say the agency is now taking it a step further by stating that the
defendant "neither admits nor denies" the charges.
Under the new approach, "you don't have to admit liability, but
you cannot expressly deny liability," said Linda Goldstein, chair
of the advertising division at Manatt, Phelps & Phillips. And
that denial was "extremely important," she added, "because it
allows you to present the settlement in a certain way publicly --
that the settlement was entered into for expediency and the company
doesn't admit any wrongdoing. Now you can't say that [because] it's
directly contradicted by the terms of the settlement."
The new language could give class-action lawyers more fuel, some
attorneys fear. "You've got to be really concerned about stuff like
that," said one lawyer who routinely practices before the FTC. "Are
you making some kind of corporate admission?"
The FTC began tweaking the language in the wake of concerns
expressed late last year by then-Commissioner J. Thomas Rosch, who
took issue with FTC settlements involving privacy allegations
against Google and Facebook. Even though both internet giants faced
sanctions, they were allowed to deny liability, which Mr. Rosch
said in a dissenting opinion was not in the "public interest." A
majority of the commission disagreed with him, saying it is the
"evidentiary record" that forms the basis for action, not the
settlement agreement. Still, the FTC said that "going forward,
express denials will be strongly disfavored," suggesting that the
phrase "neither admits nor denies" might be more appropriate.
That might not be the last word on the matter: Ad lawyers are
keeping a close eye on a settlement case involving the Securities
and Exchange Commission and Citigroup. U.S. District Judge Jed
Rakoff took issue with the SEC's "admit nor deny" boilerplate
language (the same verbiage the FTC is moving to), saying it
"deprives the court of even the most minimal assurance that the
substantial injunctive relief it is being asked to impose has any
basis in fact." In other words, the company should have to admit
wrongdoing. The ruling is now at an appeal's court, whose decision
could influence how all federal agencies deal with settlements.
Meanwhile, class-action lawyers appear to be using findings of
self-regulatory bodies such as the National Advertising Division in
an attempt to bolster -- and potentially identify -- class-action
cases. For instance, a 2011 lawsuit against Procter & Gamble
was filed less than two months after NAD's recommendation that
P&G modify claims that Crest Sensitivity Treatment &
Protection Toothpaste lead to "relief within minutes." The lawsuit
borrowed heavily from NAD's findings.
In response to these types of suits, NAD and the Children's
Advertising Review Unit amended their procedures to state that
their decisions do not "constitute a finding that the law has been
violated" and that an "advertiser's voluntary participation in the
self-regulatory process is not an admission and shall not be
interpreted to constitute an admission by the advertiser or a
finding that the law has been violated."
What could help marketers is that class-action lawyers face a
higher burden of proof in court than what is required by NAD. This
was evident in a recent case in which a judge dismissed a case
against Bayer HealthCare that
relied almost solely on a finding by NAD that Bayer used an
unreliable study for ad claims involving a calcium-supplement
product.
Still, why would a marketer even participate in self-regulation
if it raises the risk, even slightly, of drawing more attention
from class-action lawyers? It beats the alternative, said Randall
Miller, a corporate lawyer with Arnold & Porter. "You can't
blow off the NAD," he said. "Because what might happen is something
worse, namely that the NAD refers you to the FTC, the FTC opens an
investigation and then the FTC finds a violation." And that, he
said, would "be trumpeted more loudly by the class-action lawyers"
than even an NAD decision.