Jupiter sees $3 trillion in assets by 2003 in online brokerage

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Jupiter Communications predicted the online brokerage market will lead the financial services sector in growth, raising the asset pool to more than $3 trillion by 2003. However, the research report finds the sector lagging behind other businesses in delivering customer service; only 39% of financial services sites responded to customers' inquires in one day, compared to 64% of retail Photo Center on HomePage.com

Copyright September 1999, Crain Communications Inc.

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