McDonald's originally launched the McRib as a national promotion
in early November in 2010. Last year, the chain had originally
planned on rolling it out in late October, but delayed the McRib's
national release until mid-December. Instead, it rolled out its
Cheddar Bacon Onion burger and chicken sandwich during the October
time slot.
The McRib delay was done in the hopes the product would drive
sales to meet those of December 2011, which were up a whopping 9.8%
in the U.S. (Fourth-quarter 2011 and first quarter 2012 marked one
of the mildest winters in years, which had a hugely positive impact
on restaurant sales in general.) It also urged franchisees to stay
open on Thanksgiving and Christmas to eke out more sales during the
quarter and reworked the 2013 marketing calendar to fit in more
dollar-menu and value marketing.
McDonald's fourth-quarter same-store sales in the U.S. in 2012
were relatively flat at 0.3%. McDonald's third-quarter 2013
same-store sales were up 0.7% in the U.S. The company has been
struggling to stave off decelerating sales since early 2012. In
October last year, it reported its first global-sales loss in nine
years.
Last week, at an investor meeting, the company blamed too many
menu introductions being rolled out too quickly for nagging
customer-service issues. McDonald's executives said that between
March and July it rolled out four products -- McWraps,
blueberry-pomegranate smoothies, Egg White Delight McMuffins and
its new line of Quarter Pounders -- at a pace that was too speedy
and complex, which slowed down operations.
Facing increasing pressure to boost sales, the chain is asking
agencies to step up the marketing game, but the company denies any
agency changes are being considered.
One of the chain's biggest priorities next year will be coffee.
It announced that it's testing packaged coffee in select grocery
stores and markets, a move that executives hope will bring more
customers into the restaurants. The chain is also making
improvements in operations and customer experience a priority for
2014.