McDonald's had a challenging 2013 in the U.S. The chain saw
increased competition on the value front, and reworked its 2013
marketing calendar to promote more value and dollar-menu marketing.
In October, McDonald's announced its Dollar Menu & More, which
gave the chain the flexibility to add pricier items to its value
menu -- a move that came after chains like Wendy's revamped its
value offering and other competitors like Burger King were heavily
promoting value offerings like a 2-for-$5 sandwich deal.
That value competition has been especially fierce on the
dollar-menu front. Burger King in November announced it was selling
a new barbecue rib sandwich for $1, while Wendy's last month
started selling 99-cent spicy chipotle burgers and chicken
sandwiches.
"The recent evolution to Dollar Menu & More is intended to
drive customer visits by offering greater value and variety while
improving restaurant profitability," said CEO Don Thompson. "And
today, results are in line with initial expectations."
The company said on its earnings call today that it's working to
evolve its value messaging, and is also working to improve the
operations and rollout of new products after introducing too many
products last year -- including the McWrap -- in quick
succession.
Mr. Thompson said that "our U.S. 2013 results fell short of our
expectations. We introduced a number of significant new products
and limited time offers at a quick pace that challenged more
effective restaurant and marketing execution. Our 2014 menu and
marketing strategies better balance affordability with core
products, new choices and limited-time offers."
McDonald's last year didn't advertise its McRib sandwich
nationally, leaving the decision up to franchisees. Instead, it
touted new chicken wings, McWraps and coffee flavors.
The company also reiterated its earlier announcement from
November that coffee will be a focus this year, especially around
breakfast. Mr. Thompson said the company is enhancing the breakfast
experience by pairing coffee products with food, adding that
additional change is underway for brand strategy to "better
resonate with our customers," but did not provide more detail.
The company has more than 34,900 restaurants worldwide and 81
percent of those are franchised. McDonald's plans to open as many
as 1,600 new stores this year and remodel more than 1,000.
~~With Bloomberg News~~~