Power rates car renters

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In its initial study of the car rental industry, J.D. Power & Associates rated Avis Rent A Car first in a customer satisfaction index featuring airport rentals. Using the industry average satisfaction index as 100, Power said its survey rated the seven largest domestic airport rental agencies as follows: Avis (103), Hertz (102), National (101), Budget (99), Thrifty (96), and Alamo and Dollar (both at 95).

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