New York Life launches online customer service center

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New York Life launched a Virtual Service Center that lets policy holders conduct business functions in real time, including changing policies, checking balances, reporting claims and arranging meetings. The Virtual Service Center, developed with Channell Communications, is designed to yield measurable return on investment for New York Life. A second phase involves integrating legacy systems to allow customers to conduct even more business online.

Copyright May 1998, Crain Communications Inc.

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