Learn more about rapid creative iteration and new marketing forms at Ad Age Next in New York on Nov. 15 and 16, with speakers from players including P&G, Google, Burger King, Walmart and Amazon.
Q&AA: Facebook's Andrew Keller on 6-Second Ads, Creativity and Prototyping
Andrew Keller is barely a year into his role as global creative director of Facebook's Creative Shop, the 200-strong in-house team with the tricky task of teaching agencies how to make ads on a constantly changing social network. This year's hot format may not work for the next campaign cycle. And there's never a guarantee that marketers have even mastered last year's ads yet.
Keller, the former CEO and executive creative director at CP&B, talked about what's next for creativity at Facebook, the difference between storyboarding an ad and just making it, and the trend of the moment: six-second ads. Our conversation has been edited.
One of the big yearly projects is the Facebook Awards,
which highlights a new style of ad creative, like chatbots on
Messenger or carousel photo ads on Instagram. What's this year's
focus?
Instagram Stories is going to be the thing we will see a lot of. We
talk broadly about a framework for work across Facebook platforms:
70-20-10. Focus 70 percent of your efforts into short on-the-go
mobile, 20 percent into interactive pieces, and 10 percent into
immersive, lean-back spaces. Instagram Stories is just a great
space where you can do 15-seconds-or-less video, and then let
people swipe it up to dig in deeper. You can embed websites, apps,
all kinds of things to allow people to go deeper with the
brand.
What are you telling brands to do with Instagram
Stories?
There was a piece done for Lowe's that came out of an Instagram
Stories hackathon. That was a very cool piece, where you could
click through and see the transformation of a small vertical space
inside a home, transforming it into a useful, beautiful space by
tapping through Instagram Stories.
Do vertical videos perform better than horizontal videos
for mobile? Surely you have data on that.
We can't say if there is data to share yet. But people are spending
time enjoying it, there is a lot of attention happening there. And
the results we are seeing in that space are extremely positive.
What is your priority now?
We are about 200 people at about 40 locations. In some ways we've
pivoted with messages like 70-20-10 that generate frameworks for
how to bring big ideas onto the platform. Advertisers can be more
idea-first rather than asset-first. The other piece of this is that
advertising production has been built around television for so
long, as we look at mobile there's an opportunity to really begin
working in different ways—less of a waterfall approach and
more of an agile, iterative approach.
What about the six-second ads getting so much press? Do
advertisers really want those?
We are seeing some critical mass build around six seconds. There
are other media spaces that are doing six seconds, too. The
industry is looking for a little bit of consistency and six seconds
is that opportunity.
We are talking to brands and agencies a lot about what's possible in that space—what type of work can happen in six seconds. It is going to be a new art form. It will have its own language. Right now we're just cutting all kinds of content down to six seconds, and that's ultimately not what's going to happen there. We didn't get to create TV advertising, or print advertising, but here is a real opportunity to create what this six-second short mobile-video piece looks like, and that's extremely exciting.
A lot of other media platforms, including broadcast and
cable TV, are now offering six-second spots. AMC just sold Microsoft some six-second
ads to run before "The Walking Dead." Do you tell clients it's OK
to run them wherever they want?
When you come from working on the client side or the agency side,
it's easy to think that maybe Facebook people think of Facebook as
the only ad option. But I would encourage brands to find the best
mediums and to look for the best places for content, and leverage
content across platforms as necessary.
Speaking of the agency side, how is working at Facebook
different from working at CP&B?
Working inside an agency, there was a tight focus on building work
that is going to transform your client's business. That is what you
do, day-in day-out, and I loved that. Coming from that side is why
I believe so much in creative agencies and what they're able to
bring to Facebook. Now I'm working with media folks, advertising
creative folks, publishing partners, talking to clients, talking
about the future of advertising. It's a wider basket of projects
that I wind up on. That's what I love about being here.
What is the biggest challenge facing creatives on
Facebook today?
One is short mobile video. As the consumer controls the medium more
and more, they control the consumption in mobile, and it puts
creative at a premium. You can't just buy attention. You really
have to earn attention in these spaces to get the time with people
and your consumers.
Connected to that is finding new ways of working to leverage the platform in ways you can learn. Marketing departments are able to shift and become more like learning departments, to be able to push some work out and see what's happening, what's resonating.
Who do you admire creatively?
We've been working with creative agencies through hackathons, and
it's great to see many of them participate and doing a great job,
whether that's BBDO, Publicis or McCann. There is also a lot to
learn from performance marketers, or the brands that have engaged
in a lot of performance marketing. Brands like Airbnb that mastered
that connection between brand, meaning and emotion at the top of
the funnel, and utility and value at the bottom of the funnel.
Where do you see opportunities for
Facebook?
Small businesses that don't necessarily have creative agencies and
feel challenged making ads. What we talk about is the ability to
build ads on the phone, and we created a mobile studio, an
aggregation of great mobile apps that allow you to do great effects
and to edit, create ads on your phone. A lot of us in Creative
Shop, that's how we work: We build ads on our phone, and we see
small businesses building ads on their phones, and increasingly we
talk about prototyping.
What do you mean by prototyping?
Building prototypes instead of storyboards. Instead of talking
about what an idea is or writing a script for what the idea is, why
don't we just create it? Prototyping tools are just becoming more
and more prevalent. A lot of people in Creative Shop and beyond are
using Instagram Stories as the creative space for work that is
shipped on the platform. You can save videos out of Instagram
Stories, so I can create video, I can add text, I can add stickers,
I can add art. There are so many creative tools, you can create a
six-second video and actually use it as a paid ad on Instagram.
When people complain about the talent drain in
advertising, they point to Facebook. How do you feel about
that?
We hire people from many different backgrounds and industries, and
look for cognitive diversity—different ways of thinking based
on people having different backgrounds, experiences and
information. We're at a time where more and more businesses are
looking for creative thinkers and that's a positive thing for the
industry. It helps further the power of creativity in business and
gives creative people even more opportunities to push their
thinking in new environments. I also believe that my background at
a creative agency is what drives my ability to be useful to the
community.
Do you hear any common themes from agencies and
brands?
Six seconds. When I go out and talk with creative folks there is
excitement about that, an opportunity to create something special.
They understand people are processing images in 30 milliseconds and
that they're getting a lot out of these pieces of content. But it
also brings up the need for very clear briefs. Unlike longer pieces
of content, shorter video is generally all about trying to be clear
about saying one thing. The need to drive clarity is one of the
things that comes up. How do we make sure we get simple enough
briefs to develop the kind of work we need in the mobile space? We
need to make sure we are talking mobile from the beginning.