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Feb. 16-17: Web-Based Customer Service, Swissotel, Atlanta. Sponsored by the International Quality & Productivity Center, this conference will explore success stories of dealing with customers online. The sessions are aimed at everyone from interactive marketing and business development professionals to customer service managers. Case studies will be presented from companies including Kaiser Permanente, Metropolitan Life and Royal Caribbean Cruises. Call (800) 882-8684 or go to


March 1-3: Jupiter's Consumer Online Forum, Sheraton Hotel & Towers, New York. Sponsored by Jupiter Communications, this conference focuses on the intersection of consumer Internet and traditional media, entertainment and communications companies. Speakers include Barry Diller, chairman-CEO of USA Networks, Jerry Yang, chief, Yahoo! and Bob Davis, president, CEO of Lycos. Pre-conference seminar on "The Future of Television." Call (800) 214-5952 or go to

March 9-11: Web Marketing '99, Monterey Conference Center, Monterey, Calif. Presented by Thunder Lizard Productions. Call (206) 285-0305 or go to

March 22-23: Performance-driven Internet Marketing Partnership, Marriott Fisherman's Wharf, San Francisco. Conference is organized by the Institute for International Research in cooperation with the Internet Advertising Bureau and the Association of Online Professionals. Panels will cover things such as how to maximize return on investment in Internet marketing partnerships and how to forge strategic relationships. Speakers include Jamie Lemerman, manager, interactive marketing, Lowes Cineplex Entertainment; Marc de Swann Arons, marketing director-interactive, Unilever North America; and Karen Askey, senior VP-consumer marketing, Preview Travel. Call (888) 670-8200 or go to www.iir-

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