Agencies, media partners and marketers continued to emphasize partnership and collaboration at the annual 4As Transformation conference, which returned to Austin, Texas, this year.
"There isn't enough trust and respect within the client-agencies relationships," Jonathan Mildenhall, the new CMO of Airbnb, proclaimed as he sat on stage next to his agency partner, Starcom. John Osborn, president and CEO of BBDO New York, drove home the point on the last day: "If you don't know how to partner, you might as well get out of the way," he said. "Because partnership is everything in this business today."
But attendees also made plenty of time for topics that the best minds in the industry are grappling with, such as ad tech in TV and online ad fraud.
Digital doesn't mean shorter content
Just because the world is moving more towards digital content
doesn't meant people want shorter pieces of content, said Ben
Jones, creative director at Google's agency team. In
fact, people want long-form content, he added, using examples like
the "Game of Thrones" books to illustrate that people want "choice
plus immersion." What consumers want is to choose select pieces of
content, "then immerse very deeply in those things," he said. The
challenge brands face is "to avoid being tuned out."
With tech, don't forget creativity
As the industry rushes to embrace new forms of tech, don't leave
behind creativity. Conversations on stage centered ensuring that
effective, high-quality storytelling remains at the center of all
advertising. The conference opened with Robert Rodriguez, the
idiosyncratic director between films like "Sin City" and "Once Upon
a Time in Mexico," who implored advertisers to take risks. AOL's Tim Armstrong flatly
claimed that the agencies that fail are those that keep technology
and creativity in separate silos.
Don't throw out
decades of wisdom
Adland also needs to take care not to forget or throw away best
practices in storytelling that have evolved and developed over
decades just because some new thing comes along and looks like it's
going to change everything. "There's so much change out there. Each
new platform may seem like it's game-changing," Mark Renshaw,
global chief platforms and partnership officer, Leo
Burnett/Arc
Worldwide, said during a panel on content marketing. His
biggest concern is that, as marketers chase each platform, they
abandon proven strategies.
Project work and conflict policies collide
Not all marketers will move to a project basis for their agencies,
but ones that do, take heed: Agencies want them to relax their
restrictions on client conflicts. During a panel discussion with
senior agency executives, BSSP executive creative director John
Butler said agencies can find themselves in a bind if they've
handled projects for one client, only to find a potential new
client from the same category views that project as a conflict. "If
the project world is going to continue, then the whole conflict
thing has to go away," he said. "That's what we have to figure out
as an industry."
Trade groups build task force for ad fraud
The marketing industry is sick of ad fraud and other criminal
activity sapping marketers' money. Major trade-group chiefs said
TAG, their fledgling Trustworthy Accountability Group, would become
a standard accreditation in digital ad sales. They also want TAG to
be ready for criminals' next innovation. "We have to put the
organization in a position to stay ahead of this," said Nancy Hill,
president-CEO at the 4As, "because believe me even if you stop them
now they're not going to just go away."
On drones and hyper-location software
As in previous years, innovation was the focus on the final day,
with disruption being the focus. A series of speakers highlighted
the collision of technology across every portion of business. Ben
Gaddis, chief innovation officer for local agency T3, argued marketers need to be working with
companies building hyper-location software, wearables and drones.
Salim Ismail, an entrepreneur, who capped off the conference,
plowed through scores of industries being dramatically overhauled
by newcomers: transit, healthcare, energy and food, to name a few.
"Competition from all of your clients will not come from big
companies. It will come from companies like this," he said.
Odds and Ends:
"We appreciate it" -- Non-millennial Randall Lane from Forbes to millennial entrepreneur Shama Hyder when she said she doesn't only employ people her age but Gen Xers too.
"Leo Burnett. Publicis. Butler Shine" -- Deutsch's Mike Sheldon, to laughter, on where his best people come from, during a panel with Leo Burnett, Publicis Hawkeye and BSSP.