Sergio Lopez, CEO, Omnicom Production
Brands will get on a healthier content diet in 2025. They got addicted to the empty calories of not-so-creative nor relevant “snackable content” and overindulged in the heavy cuisine of traditional work. They’re figuring out how to get healthy in the new year with the right amount of content that works, sourced from a mix of in-house agencies, holding company production solutions and independent production companies. Together, and with the aid of AI and automation, we’ll craft nutritious content that truly performs, adds value and inspires belief in the brand.
John Montgomery, founder and CEO, Big Communications
As NASA prepares to return astronauts to the moon with Artemis II in late 2025, I expect we’ll see a surge of space-themed marketing and content from brands eager to tap into America's renewed space fever. This is especially exciting for those of us in Alabama, where much of the groundbreaking space technology and innovation happens in our own backyard. We’re already seeing fun collaborations like Nascar’s involvement with the lunar rover program, and I predict this blend of pop culture and space exploration will continue to define many of 2025's most memorable marketing campaigns.
Tim Perlstein, CMO, Merkle
I’d like to see a reinvigorated interest in human-centered design as a critical component of CX—as a counterbalance to the current rush toward AI-driven automation. It’s an “and,” not an “or.” Yes, the potential for radically improved marketing and CX efficiency is unprecedented, but customers are super clear that they want meaningful, engaging, human experiences, not just a bunch of automation.
I’d also like to see marketers and CX leaders double down on designing and managing the post-purchase experience. In the marketing services industry we over-focus on top-of-funnel activities, but this is driven by our own need to sell stuff and drive growth. What customers really want is great service, support and recognition for loyalty once they actually become customers—not just the next sales pitch.
Peyton Sutton, president, Terri & Sandy
In the year to come, authenticity will set brands apart. The importance of building real emotional connections with consumers will rise to the top—the kind of emotional connections that tech can’t replicate, and brands won’t survive without. Quantity is out and quality is in, and there will be a premium placed on craft and creativity. The strongest brands will employ a mindful approach to marketing in 2025, leveraging human emotion and experience to create and rally communities and customers.
Fabio Tambosi, senior VP of global marketing, ESL FACEIT Group
What we will experience in 2025 is a paradigm shift similar to what brands initially saw with the rise of social media and their adaptation to it. Initially, social media teams were viewed as innovations, retrofitted into whatever team had bandwidth, and later seen as part of the digital strategy. Today social media teams are their own entities. We see the same evolution occurring in gaming, entertainment and esports, where brands will increasingly establish dedicated teams for gaming and mobile, just as they have for social media.
But I will say this: let’s stop thinking about Gen Z and Alpha as the future—they are the present, with Gen Z already making up a significant portion of the workforce. Instead, marketers need to focus on accepting and embracing them everywhere they thrive.
Kate Wolff, CEO, Lupine Creative
The rise of culture-based B2B partnerships. With a focus on collectives, events and festivals, brands will increasingly collaborate in pairs and trios. By leveraging matching audience data and cultural relevance, brand activations will start working smarter and harder for everyone involved.
A continued rise in social commerce—driven by the growth of in-app purchase features. Brands and creators will need to integrate these tools into their campaigns and go-to-market strategies to effectively engage audiences and drive purchases. To succeed in the social space, brands must strike a balance between being “raw and real” and “premium and perfect.”