Ms. Hou became one of the first generation of planners born in
mainland China to work at an international agency when she joined
TBWA in 1998. Today, working with McCann
Shanghai's clients including Coca-Cola, L'Oreal and Wyeth, she's constantly thinking
about what makes millennials tick. Ms. Hou, honored as one of Ad
Age's 2015 Women to Watch China for turning insights into
strategies that connect with people's lives, shared what works in
youth marketing, and what no longer applies.
Keep it relaxed and lighthearted
Chinese drinking culture used to focus on building "guanxi," or
connections, especially for business. "Before it was all about
serious relationships, drinking as a ritual, and everyone had to
drink according to the rules," said Ms. Hou. "Drinking alcohol was
about closing a deal, now it's about having fun, taking a break,
sharing freely and making new friends. There's a trend among the
younger generation, with relationships becoming more lighthearted
and casual. People are seeking authenticity in friendships, it's
not always with some other purpose." Brands can keep things "qing
song," or nice and easy, she said. McCann kept that insight in mind
to make a new brand statement for China's Rio, the country's No. 1
bottled cocktail, which is a booming category in China. It's "Rio:
Let's Make Friends."
If you nod to tradition, make it playful
For the Lunar New Year, Coca-Cola revived two seasonal mascots
originally launched in 2001. Inspired by traditional Chinese clay
doll folk art, the mascots are two chubby kids named A Fu and A
Jiao. McCann and Coke modernized the styling and put them on
packaging; people could scan the package to get animated stickers
to send as holiday greetings on mobile app WeChat. "This goes back to the idea of
having fun and taking it easy – you can do that with
traditional Chinese culture too," Ms. Hou said. The campaign helped
increase brand Coca-Cola's volume 9% despite slowing economic
conditions, CEO Muhtar Kent said during the first-quarter earnings
call.
Reassess what resonates
L'Oreal's Maybelline, which traditionally associated its brand
with New York, shifted its messaging slightly. For Chinese youth,
the focus on New York was "too distant and too vague," Ms. Hou
said. "So we took the key essence of New York," she said, the idea
of excitement, and things happening in the moment. The updated
messaging is about "being beautiful now."
The e-commerce boom changed the game
Fashion companies are among the brands that should rethink the
purpose of their brick-and-mortar stores, given how quickly China
has embraced e-commerce, overtaking the U.S. to be the No. 1 market
globally. McCann is helping fast fashion chain C&A on product
selection, communication and store design, and it sent
anthropologists to several cities to talk to young people about
their fashion and shopping habits.
"The current store is more like a premium supermarket –
you see tons of products," Ms. Hou said. "The new direction is more
about enjoyment. The store should be a collection of 'moments' or
experiences rather than a collection of products – product
does not matter as much to people because you can buy lots of
clothes on Taobao," the Alibaba online marketplace.
Swim in pop culture
"Before when you were working on a youth brand you'd normally do
so-called 'advertising' to broadcast the message, 'we are a cool
and young brand,'" Ms. Hou said. Now it's quite effective to place
the brand in movies or soaps, often South Korean ones, that are
popular in China. Rio, the bottled cocktail, bought product
placements in seven youth-oriented shows. "Young brands need to
market themselves as pop culture rather than a product or brand,
and that's a big shift," she said.
The Women to Watch China questionnaire:
Home city: Shanghai
Hobbies: Painting; analyzing gossip as a form
of anthropology.
First job: Sales assistant selling glass panels
and windows during Shanghai's building boom.
If you could have dinner with anyone living or dead, who
would it be? Shakespeare
If I had it to do all over again, I'd….
Be an anthropologist or write dramatic scripts